911 narrative Joseph Pfeifer chief of counter terrorism and preparedness Interviewed by Kate Pickert‚ New York City‚ July 9‚ 2011 witnessed the horror of terrorism at its greatest effect of the people in new york and for him 911 started off as a regular day at the fire house where he was stationed at. He saw the first plane crash into the north building world trade center as it was flying over the Hudson River at a very low altitude. He knew something was wrong after that point. He and his crew
Premium World Trade Center New York City September 11 attacks
“Power Distance has been defined as the extent to which the less powerful members of organizations and institutions accept and expect that power is distributed unequally” (Hofstede‚ n.d.). The Billings 911 Center management staff would define the power distance as low‚ but the organization has a high power distance. According to Hofstede‚ “power distance represents inequality‚ but defined from below‚ not from above” (n.d). Even though management may perceive a small power distance‚ their behaviors
Premium Management Employment Leadership
with one that is equally efficient‚ quick and accurate. When used right‚ scripting can become a powerful tool in the call center. In this case‚ a little goes a very long way. 1 to 1 Media recently tackled this issue head on‚ agreeing that a little bit of scripting can do quite a lot in the call center. The report explains‚ “Several organizations are still scripting their contact center conversations‚ either due to regulatory concerns or because they are worried agents will not say the right things
Premium Customer Customer service Business process outsourcing
vacation season‚ and the beginning of American football season‚ school and thoughts of autumn. The day was as routine as any in New York‚ New York and Washington‚ D.C. Before ordinary passenger jets became fiery menaces‚ people in the World Trade Center and Pentagon were working at personal computers‚ typing letters or reading e-mail‚ speaking on the phone or processing paperwork. None of the civilians seemed to know what was to happen. At 5:30 a.m.‚ several men flew on a commuter jet from Portland
Premium September 11 attacks United Airlines
out to be only about a dollar a day‚ this way it will be affordable for EVERYONE. This is KEY to your home and families safety. ALRIGHT? (MUST BE AN AFFIRMATIVE ANSWER; YES OR OK) What I am going to do for you now‚ is have one of our technicians call you back in the next 5 to 10 minutes‚ they
Premium Physical security English-language films Access control
Why has the impact of professional lobbyists on policy-making in the USA been controversial? There are a number of reasons why the impact of professional lobbyists and pressure groups on policy-making in the USA has been controversial. The main issue is that of the ‘revolving door’ effect that emerges from links between powerful organisations. This refers to the frequent interchange of personnel between Congress and the lobbying industry‚ which often occurs when there is a member of Congress‚ such
Premium Lobbying Advocacy group
Globalization‚ Call Center‚ and Language Globalization is defined as “accelerated modernization interconnecting all parts of the world” (Haviland‚ Prins‚ Walrath‚ & McBride‚ 2008‚ p. 623). Globalization hastened and intensified collaboration and incorporation among different nations’ citizens‚ businesses‚ and governments. This progression has influences‚ both desirable and undesirable‚ on human wellbeing‚ natural resources‚ economies and‚ predominantly‚ culture (The Levine Institute‚ n.d.).
Premium English language Philippines United Kingdom
products in need of cash inputs and low-growth products that generate a lot of cash. It has 2 dimensions: market share and market growth. The basic idea behind it is that the bigger the market share a product has or the faster the product’s market grows‚ the better it is for the company. Placing products in the BCG matrix results in 4 categories in a portfolio of a company: • Cash Cow - a business unit that has a large market share in a mature‚ slow growing industry. Cash cows require little
Premium Strategic management Marketing Investment
Dominic Vawdrey Aircraft systems essay Atmosphere The term atmosphere is described by Wikipedia as “An atmosphere (New Latin atmosphaera‚ created in the 17th century from Greek ἀτμός [atmos] "vapor" and σφαῖρα [sphaira] "sphere") is a layer of gases that may surround a material body of sufficient mass and that is held in place by the gravity of the body. An atmosphere may be retained for a longer duration‚ if the gravity is high and the atmosphere’s temperature is low. Some planets consist mainly
Premium Atmosphere Troposphere Oxygen
477 Call Centres‚ Quality of Work Life & HRM Practices: an In-House/ Outsourced Comparison Dr Julia Connell College of Graduate Studies University of Wollongong in Dubai United Arab Emirates Tel: +971 367 2478 Fax: +971 367 2760 juliaconnell@uowdubai.ac.ae Zeenobiyah Hannif School of Management and Marketing Faculty of Commerce University of Wollongong NSW 2522 AUSTRALIA Tel: : +612 4221 3574 Fax: +612 4221 4154 zeenie@uow.edu.au The focus of this paper concerns a comparative study of the
Premium Management Employment Call centre