Factors affecting Customer Satisfaction Customer satisfaction is the overall impression of customer about the supplier and the products and services delivered by the supplier. Following are the important factors that could affect customer satisfaction: * Departmentwise capability of the supplier. * Technological and engineering or re-engineering aspects of products and services. * Type and quality of response provided by the supplier. * Supplier’s capability to commit on deadlines
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Like other universities‚ FEU Diliman is experiencing a high number of BSA students’ shifters and low academic performance in accounting course. Comments and voiced of sentiments of the shifters’ and academics led the researcher to question the factors affecting the shifters’ population and if the problem exists with the course. Broad Field of Accountancy requires varying levels of competence‚ skills and intellectual abilities. According to the Theory of Intellectual Abilities (Sternberg‚ 1985; 1986:23)
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Factors affecting operational planning In this day and age planning is key to any business startup‚ especially during these tough economic times. As we prepare a plan for any business many factors arise including the strengths‚ weakness‚ opportunities‚ threats and trends in any business planning. Let ’s explore deeper to analyze the very important factors. Strengths: Internal positive aspects that are under control and upon which you may capitalize. Good examples of internal strengths are: Company
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Key success factors for the low-cost airline industry Figure 1 illustrates the process followed to determine the key success factors (KSF) in the low-cost airline industry. It is adapted from the process developed by Grant (2005: 93). The texts highlighted in red are the responses to the questions posed in the model and serves as the inputs to the discussion on the KSFs for the low-cost airline industry. Figure 1. Identifying key success factors in the low-cost airline industry. Cost As
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Latin American airline industry TAM Airlines is the largest airline in Latin America in terms of number of annual passengers flown.[16]Along the first countries to have regular airlines in Latin America were Colombia with Avianca‚ Chile with LAN Chile (today LAN Airlines)‚ Dominican Republic with Air Dominicana‚ Mexico with Mexicana de Aviación‚ Brazil with Varig‚ and TACA as a brand of several airlines of Central American countries (Honduras‚ El Salvador‚ Costa Rica‚ Guatemala and Nicaragua)
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A MINOR PROJECT ON ACCOUNTING AND ACCOUNTING INFORMATION FOR‚ INTERNAL AND EXTERNAL USERS PRESENTED BY Mr. EMMANUEL FONGEH IN PARTIAL FULFILLMENT OF AN EXECUTIVE MASTERS DEGREE IN BUSINESS ADMINISTRATION. CHAPTER 1 1.1 INTRODUCTION. At a glance‚ accounting can appear extremely complicated and confusing. The untrained eye may struggle to grasp the entire nature of
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Commission‚ MCMC) The market for the telecommunication industry in Malaysia is highly competitive. This industry is currently dominated by 3 operators Telekom‚ Maxis and DiGi. For example‚ as Maxis Communications Berhad (“Maxis”) being one of the most favorable choice for users‚ Maxis believes that the main competitive factors in the mobile services market are network coverage‚ service quality‚ pricing and brand. Therefore‚ these could be the main factors that determine the level of customer loyalty towards
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Standard Chartered is the world’s leading emerging markets bank headquartered in London. Standard Chartered employs 30‚000 people in over 500 locations in more than 50 countries in the Asia Pacific Region‚ South Asia‚ the Middle East‚ Africa‚ the United Kingdom and the Americas. It is one of the world’s most international banks‚ with a management team comprising 70 nationalities. Standard Chartered has been committed to Hong Kong and China for nearly 150 years. Standard Chartered Bank opened its
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Table of Contents No Particulars Page 1 Introduction 3 2 Contents 4 – 11 3 Summary 12 4 Reference 13 - 14 Introduction What are the factors that affect Job satisfaction‚ to understand this question in extend‚ we must first understand what “Job Satisfaction” is. Job satisfaction as by Archnahr (2006) is “One’s attitude towards his or her job‚ whether Positive or Negative.” If looked into more details‚ Lawrence K. Jones (2011) States that there are different kind of job satisfaction
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1.0 Introduction In today’s competitive environment organizations thrive and survive on their human resources. Values‚ attitudes‚ perceptions and behavior‚ which form these resources‚ influence employee performance. It is a key factor in realizing organizational and individual goals that in turn greatly depends on individual’s self-motivation and job satisfaction. 1.1 What is job satisfaction? Job satisfaction is one’s attitude towards his job (positive or negative)
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