implementation of customer relationship management (CRM) by organizations. Regardless of their size‚ organizations have been optimistic to employ CRM to generate and maintain the relationship with customers in a more effective manner‚ in turn to develop a comparative advantage with competitors. According to Ndubisi and Wah (2011)‚ customer loyalty and their retention‚ which is one of the factors for profitability‚ can be gained through the means of an enhanced relationship with the customers. Furthermore
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ROLE OF BUSINESS INTELLIGENCE IN MARKETING Knowledge is profit. As a general rule‚ the most successful man in life is the man who has the best information. It is the same in case of business organizations; the business which has the best available information always has a sustainable competitive advantage. But there is so much information available and very little time. Business Intelligence helps organizations to make better‚ faster decisions about their customers‚ partners‚ and operations
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Emotional Intelligence (EI) is the ability to manage emotional cues and understand the emotional states of others (Lamberton & Minor‚ 2014). EI also incorporates the capability to accurately recognize and thoughtfully control emotions in order to promote intellectual growth. Enhancing your knowledge in EI will help promote human relations in business settings and improve interaction with co-workers. The discussion below will include a knowledge of EI improving human relations in business situations
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Syrian Virtual University Arabic Higher National Diploma in Computing and Business Applications Supply Chain Management How Dell company managed its supply chain Done by student: Rawan Nizar Al-Am Class : C3 Semester : F12 svuonline.org @E-mail : Rawan_35554 Submission Date : 01-06-2013 Work Submitted to : Dr. Bassam Badran Table of Contents Dell’s process to improve its supply chain 3 Upstream‚ Downstream and internal of supply chain 3 Participatory actions 3 How to keep
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Emotional Intelligence in Business Communication Understanding the emotions involved during communication and how to use them effectively in business can be a very difficult task‚ one we face every day. The words we use can and do have a measurable effect on the persons with whom we communicate. Effective communication requires an emotional as well as social intelligence; we need to understand the emotional and social state of the people we speak to in order to maintain relationships. Do
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International Review of Business Research Papers Vol. 5 No. 6 November 2009‚ Pp.117-132 Customer Relationship Management: Strategies And Practices In Selected Banks Of Pakistan Iftikhar Hussain ‚ Mazhar Hussain‚ Shahid Hussain and M. A. Sajid∗ As economic globalization intensifies competition and creates a climate of constant change‚ winning and keeping customers has never been more important. Nowadays‚ Banks have realized that customer relationships are a very important factor for their success
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THE RELATIONSHIP BETWEEN BUSINESS ETHICS AND CUSTOMER RELATIONS Начало формы Конец формы The relationship between business ethics and customer relations lies in the manner in which the management of various businesses apply the principles of ethics in their interaction with customers. As such‚ business ethics and customer relations may apply to the way in which a business conveys its products and services to customers and the manner in which it handles customer complaints. It also deals with the
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ERP Implémentation Méthodologies Paul Bruges A methodology is a roadmap to an implementation. The purpose of a methodology is to deliver an implementation on time‚ according to specifications and within budget. Most vendors‚ especially in the software industry‚ have developed their own methodologies. Consulting companies also developed their own methodologies in relation to a product. Vendors primarily use methodologies as a marketing tool in order to alleviate the fears of the upper management
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Management No great discovery was ever made without a bold guess. Isaac Newton 2.1 Agile‚ Flexible and Responsive Supply Chains To ensure long-term competitiveness and survival‚ companies implement new strategies‚ based on collaboration with business partners and an advanced utilization of IT and Web services (Geunes et al. 2002). Various competitive strategies of agile‚ responsive and flexible SCs have been developed over the last decade. In many branches‚ hierarchical SCs with long-term predetermined
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2278-5671 ERP: AN EFFECTIVE RESOURCE UTILIZATION TOOL FOR ORGANIZATION Prof. Amar R. Mudiraj * ABOUT THE AUTHOR * PROF. AMAR R. MUDIRAJ; ASSISTANT PROFESSOR‚ MARATHWADA INSTITUTE OF TECHNOLOGY‚ AURANGABAD (MH) ABSTRACT In today’s era of fast growing organization‚ every organization is facing the problem of resource utilization‚ is one of the most difficult and challenging job for the organization. An organization needs an automatic tool for the resource utilization activities. ERP is one
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