PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute
Premium Pricing Outsourcing Business process outsourcing
to provide your tutor with a brief outline.) Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising agency HBM was a medium size advertising agency. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide
Premium Customer service
willing to invite there investible funds. In the last decade investment opportunities have increased in all the sectors .It is a known fact the service sector has grown much faster than any other sector and its contribution to GDP is much greater in this background‚ I consider it appropriate to undertake a project study on “investment opportunities in service sector”. Investment is a process of sacrificing some use of funds today for the benefits to be in future. More specifically‚ investment is the
Premium Economy Industry Tertiary sector of the economy
Ecological Services of Rivers R Kuzniar Abstract What is the concept of ecological services? What are ecological services of rivers and why are they important? What ecological services of rivers will decline due to human influence and why they will decline? Keywords: purification‚ wildlife‚ decline Ecological Services of Rivers What is an ecological service? An ecological service is an ecosystem which serves all living organisms through all types of environmental purifications. We
Premium Natural environment Ecosystem Biodiversity
Assurance Services Letter Martha Busko ACC 546 January 24‚ 2011 Arlette Peoples Assurance Services Letter Dear Apollo Shoes: Like most other accounting and auditing firms Biro’s and Sons CPAs offers assurance services. We offer several different assurance services‚ such as attestation which is mostly an audit‚ and Webtrust services. A Webtrust service is a type of attestation service Attestation on internal control over financial reporting and a review of historical financial statements
Premium Auditing Certified Public Accountant Audit
Human Services Trends In An Introduction to Human Services‚ managed care is said to be “A set of tools or methods designed to manage resources and deliver human services‚ especially in the areas of health care and mental health.” (Woodside 2011) Before managed care‚ help for clients was provided on a fee-for-service basis‚ the cost of which was paid for by the client‚ the client’s insurance provider‚ or a client-care-providing organization or agency. Managed care is defined by Barron’s (2006)
Premium Health care Health Medicine
Tesco Customer service Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base‚ a company is at an enormous disadvantage. Today’s world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive‚ however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors
Premium Good Customer Customer service
Service means the process aimed at meeting customer expectations‚ which is fundamentally based on the direct or indirect interaction of the customer and the supplier. The result of the service typically manifests itself in an intangible form. Service quality is a way to manage business processes in order to ensure total satisfaction to the customer on all levels (internal and external). It is an approach that leads to an increase of competitiveness‚ effectiveness and flexibility of the entire company
Premium Marketing Face Service
CUSTOMER SERVICE Submitted by Florentina Mihaela Badea ID Number: 21056 TABLE OF CONTENTS : 1) Customer Service Policy...................................................................... 2) Reasons for Customer Service Policy............................................... 3) Conclusion..........................................................
Premium Customer Customer service Sales
A Measure of Service Quality for Retail Stores: Scale Development and Validation Pratibha A. Dabholkar Dayle I. Thorpe Joseph 0. Rentz University of Tennessee‚ Knoxville Current measures of service quality do not adequately capture customers ’perceptions of service quality for retail stores (i.e.‚ stores that offer a mix of goods and services). A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures
Premium Qualitative research Factor analysis Confirmatory factor analysis