Intangibility Services are not physical and cannot be "possessed." Because they can’t be seen‚ touched‚ or made tangible in some way‚ assessing their quality and value is difficult. A services client will never know how good the service is until after he receives it. In some cases‚ it actually may be months or years before a trigger event occurs to activate the service‚ at which time the client hopes to experience the promised service quality (e.g.‚ an IT crisis triggers service‚ or an accident initiates
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TOPIC – Globalisation INTRO – FOCUS ON THE INTERNET? OR JUST TECHNOLOGICAL ADVANCEMENT? – Explore both sides and end with my conclusion... or better to pick a side?yeah well lets go nyeah well lets go n The impacts of globalisation are complex and multidimensional and have been intensely debated in the academic literature. Likewise‚ globalisation and its impacts have also gained attention in relation to the mass media‚ yet findings on the ways in which media globalisation has impacted Australian
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(its patches the matrix and their spatial interrelationships) and obtained relative measures of information and entropy from these discretizations (Forman‚ 1995)‚ but spatial/structural landscape complexity is different a notion than landscape heterogeneity (Papadimitriou‚ 2002; Ryan et al‚ 2007). A number of studies on ecological and landscape (ecological) complexity have been carried out since the 1990s and particularly over the last years (Maurer‚ 1999; Ascher‚ 2001;
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economic opportunity during the Jazz Age. The young‚ charming‚ and charismatic Jay Gatsby flaunts his financial prosperity through lavish and colorful parties. However‚ Gatsby’s money is earned dishonestly and is short lived. Fitzgerald reveals the intangibility of the American Dream through various characters in the novel. George Wilson embodies the underprivileged laborers of the urban world struggling for the American Dream. Fitzgerald describes Wilson as lifeless‚ hard-working‚ and submissive. In
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How can tour operators use the internet to overcome the problems of intangibility and perishability in selling holiday packages? Use examples of good practice. A famous person once said and I quote‚ “Follow your dreams”. Holidays are dreams which people perceive and Tourism is all about selling those “far-fetched dreams” and bridging the gap between ‘fantasy and reality’. Tour operators use the internet to portray a “picturesque description” of a “dream destination” which we as tourists are lured
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Heterogeneity in African Music: External Influences and Continued Traditions The music and culture of Africa were once both believed to be homogenous throughout a vast part of the continent. Today‚ however‚ it is seen that sub-Saharan Africa contains a rich variety of distinct cultures. Furthermore‚ almost every culture in Africa is influenced to some extent by neighboring peoples‚ and in many music cultures‚ influences from the West‚ India‚ Southeast Asia‚ and the Arab Peninsula can be found
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Gray M‚ Wood R. 2011. Mental Models‚ Decision Rules‚ and Performance Heterogeneity. Strategic Management Journal‚ 32(6)‚ 569-694. Definition of Key Concepts: Managerial cognition- managerial mental models are a critical determinant of strategic choices. Ephemeral- lasting for only a short period of time and leaving no permanent trace Assumptions‚ theoretical arguments‚ and their justification: The authors cite significant evidence that mental models influence decision making through managers’
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customers (Wyner‚ 2000). However‚ in order to do so effectively they have to overcome the problems of intangibility and perishability. As a service industry‚ most tourist products are intangible services‚ they are experienced and cannot be touched‚ tasted‚ smelt or seen and therefore are difficult for tourists to grasp and evaluate. Being the most frequently cited characteristic of a service‚ intangibility emphasizes that it is not an object and has no physical dimension. While purchasing a product‚
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COLLABORATIVE SCHEDULING MODEL FOR SUPPLY-HUB MANAGEMENT Roshan Gaonkar & N.Viswanadham The Logistics Institute – Asia Pacific National University of Singapore tlirsg@nus.edu.sg‚ mpenv@nus.edu.sg Supply-hubs‚ supported by information sharing technologies‚ are being used by contract manufacturers in hi-tech industries to streamline their supply-side inventory management‚ in response to shortening product lifecycles and the necessity of configuring goods to order. In this paper‚ we develop
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the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of services. Regan (1963) introduced the idea of services being “activities‚ benefits
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