Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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Industrial relations is used to denote the collective relationships between management and the workers. Traditionally‚ the term industrial relations is used to cover such aspects of industrial life as trade unionism‚ collective bargaining‚ workers’ participation in management‚ discipline and grievance handling‚ industrial disputes and interpretation of labor laws and rules and code of conduct. In the words of Lester‚ "Industrial relations involve attempts at arriving at solutions between the
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Go green. This saying may be overused and many people think that it’s just pure advertising but it is completely necessary and important. Industrial pollution means contamination due to industries. Industry contributes to many types of pollutants to the environment. They are mainly in gas‚ water‚ and solid forms and they can cause severe problems to the bio systems. Industries are the main problem of pollution because people buy products that factories produce. Factories generate pollutants
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Indian History - Important events History of India . An overview : The people of India have had a continuous civilization since 2500 B.C.‚ when the inhabitants of the Indus River valley developed an urban culture based on commerce and sustained by agricultural trade. This civilization declined around 1500 B.C.‚ probably due to ecological changes. During the second millennium B.C.‚ pastoral‚ Aryan-speaking tribes migrated from the northwest into the subcontinent. As they settled in the middle Ganges
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1.0 nTITLE Problem faced by student who went for Industrial Training. 2.0 BACKGROUND Industrial Training (IT) for undergraduate students is a necessary training program to all UTM’s students. The Industrial Training is compulsory to all undergraduate students as it is a part of curriculum in all UTM’s faculty programs. Undertaking the Industrial Training is one of the requirements needed to be passed for the rewards as Bachelor. During the training program‚ students are attached either in the
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Comparing and Contrasting the French and Industrial Revolutions The French Revolution and Industrial Revolution were both times of great change. The Industrial Revolution lasted over 100 years while the French Revolution lasted just over fifteen. Even though the two revolutions are very different in length‚ they have many similarities. In this paper I’m going to tell you four them and four differences. These two revolutions were the same in that both allowed for social mobility; both left behind
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Question 1) What was the industrial revolution? When did it occur? How did industrialisation lead to the creation of the design profession? How was the industrial manufacturing of making products new and what role did the designer play in creating new products? The Industrial Revolution‚ which took place from the 18th to 19th centuries‚ was a period during which rural societies in Europe and America became industrial and urban. (www.history.com 2013-08-22) Prior to this the manufacture of
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Certain recent developments‚ investments and government initiatives pertaining to some of such sub-segments are discussed hereafter. Key Statistics Indian service sector enjoyed foreign direct investment (FDI) inflows amounting to US$ 3.64 billion during April-November 2012‚ according to the recent statistics released by the Department of Industrial Policy and Promotion (DIPP). Foreign investment in the services sector‚ which contributes over 50 per cent in India’s GDP‚ grew to US$ 5.21 billion in
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Hist 272: Kenneth Morgan- Britain was the first western country to undergo an industrial revolution. T.S. Ashton who first coined the phrase of the industrial revolution claimed that it started in 1760 and finished in 1830 Economic Advance by 1750: By 1750 Britain had a social and economic situation that was conducive to an industrial revolution occurring. Relatively small land mass‚ with navigable rivers had the potential for transport development and for integration in the economy During
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INTRODUCTION : Indian automobile industry embarked on a new journey in 1991 with delicensing of the sector and subsequent opening up for 100 percent FDI through automatic route. In view of this‚ the study attempts to estimate the economic performance of Indian automobile industry in terms of capacity utilization at an aggregate level. It estimates econometrically rate of capacity utilization in the industry at aggregate level and analyses its trend during the post liberalization period from 1991-92. The
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