get the job done .So‚ it is obvious that a supervisor must have the quality of good leader‚ matter-of-fact‚ intelligent‚ adroit‚ expert in his field ‚ good personality and a good sense of humor. He must be like a friend of his workers instead of being dictator. A boss must be a good leader who could bind his subordinates in a chain in order to get a good cooperative environment. Because cooperation of workers is the most important and required thing to run a firm smoothly. Plus‚ a good boss must
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Gaps model of Service Quality The success of 7-eleven The Gaps model of service quality was first developed by Parasuraman‚ Berry and Zeithaml in 1985 and more recently described in Zeithml and Bitner in 2003. The model identifies four spectfic gaps leading to a fifth overall gap between customers’ expectations and perceived service. Knowledge gap The first gap may occur when management identify the customer’s expectation inaccurately. When the customer expectation has difference with the management
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analysis‚ the possible errors and the potential negative incidents to patients can be minimized and reduced. Analyzing the clinical scenario of medication safety‚ Donabedian’s quality improvement model is adopted to analyze the process for proactive identification and management of risk as well as promote the healthcare quality and minimize the errors. It includes the three sequential components‚ namely structure‚ process and outcome. Structure is the resources available to provide
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The Gaps Model of Service Quality Chapter2-1 2 The Customer Gap – Gap 5 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Design and Standards Gap not having the right service designs and standards Gap 3 – The Performance Gap not delivering to service standards Gap 4 – The Communication Gap not matching performance to promises Putting It All Together: Closing the Gaps McGraw-Hill/Irwin Copyright © 2009
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survive and nowadays work together to accomplish different objectives more efficiently and flawlessly. Thus‚ each member in a group has to have important qualities as a co-worker. Responsibility‚ cooperativeness and respect are the key qualities of a co-worker that improve the performance of the group. First of all‚ responsibility is an important quality that co-workers should have. Each member should have their own task to complete. Otherwise‚ everyone could get in trouble due to one person’s lack
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Gaps Model of Service Quality The 4 gaps in the Gaps Model are knowledge gap‚ standards gap‚ delivery gap and communication gap. Knowledge gap is the difference between customers’ expectations and the retailer’s perception of these customer’s expectations. This occurs when a person do not know what the customers expect or want. By applying knowledge gap to H&M retail store‚ it refers to the salesperson not knowing what their customers expect/want. For example‚ a customer visiting the H&M
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Quality is what distinguishes one from the rest. People will spend more on high tech gadgets‚ nice clothing‚ and durable cars because there is the promise of quality. Quality is what is sought after by consumers and this idea does not change when taken into the context of healthcare. As a PA‚ we could see 100 patients a day‚ but none of that would matter if the patients did not get something out of the visit. A wasted day can be described as a day where you didn’t give it your all. When I go to a
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Important qualities of a good roommate In recent decades‚ a growing of juvenile is willing to choose foreign countries for their further education‚ and residences directly become their first choice after they reach the new land. However‚ most of them find too difficult to share a good atmosphere with their roommate indeed‚ which mainly happens in North American. In terms to me‚ I used to share an apartment with two Canadian guys for three months approximately‚ and this experience will be an unforgettable
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Even though job situations can be very different‚ there are several qualities that all good supervisors have in common. A good boss treats all her employees fairly. She doesn’t single out one employee for better (or worse) treatment than the others. A poor supervisor has favorites. Sometimes she’ll even use her favorites to spy on other employees. She expects them to tell her what the others are saying about her. This can cause a lot of bad feelings among employees. A good supervisor gives
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1.makes the course interesting; 2.teaches good pronunciation; 3.explains clearly; 4.speaks good English; 5.shows equal interest in all students; 6.encourages student participation; 7.shows great patience. One of the most important aspects of a successful learning environment is the rapport a teacher has with her students. Establishing this rapport is probably one of the hardest things to teach‚ as it very much depends on individual personality and teaching style‚ but with some effort
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