Summary Technology is an essential part of any business and hence enterprises should have very clear understanding of their technology needs and opportunities. Sri Lankan Mobile Operators are in a better position in term of technology. Objective of this report is to analyze current technology level of mobile operators‚ their problem and the way of finding solutions using technology. Currently mobile communication industry is in a hazy situation. Although technology levels of mobile operators are
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Geoffrey Bawa was born in Ceylon (now known as Sri Lanka)‚ the younger son of a wealthy Muslim lawyer and his Dutch Burger wife. After graduating‚ he studied English at Cambridge and Law in London. He had always preferred to be treated as a Ceylon-born European instead of a Ceylonese who had some European blood in his veins. Perhaps he came to the conclusion that he was more Asian than European‚ Bawa decided to return to Colombo in 1948. “Soon after he returned‚ he bought an abandoned rubber estate
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success. Kevin De Silva Executive Summary This assignment gives an exhaustive analysis focusing mainly on the business environment on one of the most leading companies in the communication industry of Sri Lanka. It is also the national telecommunication service provider of the country‚ Sri Lanka Telecom PLC. Task one gives an in-depth analysis of what the organization is‚ on what corner stone’s it is built on‚ what it is now‚ and its purpose of existence‚ based on their norms‚ beliefs and traditions
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The impact of service quality and marketing on financial performance in the hospital industry: an empirical examination P.s Raju‚ S.c.Lonial The hospital industry has become quite competitive in recent times.In an effort to cut costs hospitals are taking serious measures to improve their performance in relation to their competitor’s .Two of the most important steps that hospitals have undertaken are (1) efforts to improve the quality of their services‚ and (2) efforts to market themselves more effectively
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of Form | Approval Procedures – Tourism ProjectsThe Sri Lanka Tourism Development Authority is committed to help potential investor invest in Sri Lanka. Lucrative incentive programs are available and the Director‚ Planning and Development is available to assist interested organizations and individuals. | | Procedure 1. The Project Proponent should submit a project proposal to the Director/Planning & Development of the Sri Lanka Tourism Development Authority (SLTDA) (Tel. 011-2437062)
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THE IMPACT OF TEAM WORK ON CUSTOMER SERVICE QUALITY A CASE STUDY OF NATIONAL CURRICULUM DEVELOPMENT CENTRE‚ UGANDA DRONYI SILVER WANI 08/U/6906/PLE/PE A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF MANAGEMENT AND ENTREPRENEURSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF PROCUREMENT AND LOGISTICS OF KYAMBOGO UNIVERSITY APRIL 2012 CHAPTER ONE 1.0 INTRODUCTION This chapter includes the background of the study‚ statement of the problem‚ purpose
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"AYUBOWAN" May you have the gift of long life! It is with this traditional greeting‚ that everyone is welcomed to Sri Lanka‚ the paradise island. For a small island Sri Lanka has many nicknames; Serendip‚ Ceylon‚ Tear drop of India‚ Resplendent Isle‚ Island of Dhamma‚ Pearl of the Indian Ocean. This colorful collection reveals its richness and beauty‚ and the intensity of affection it has evoked in visitors. Many travelers‚ from ancient mariners and merchants‚ to modern astronauts and business people
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Heading Page No. Task A – Mini Case Study 1. Company profile 3 2. Products and Customers 4-5 3. Business process 5-6 4. Product pricing 6 5. Capital investment 7 6. Performance measurement 7 7. IT and E – Business 7 Task B Global Emerging Middle 8-9 Key areas Companies should consider 10-12 Task C - Analysis of the Company 1. SWOT Analysis 13-14 2. PESTLEC 15-16 3. POTTER & Miller’s five forces Model 17-18 4. Potter’s competitive strategies 19-20 5. McFarlen’s
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BEHAVIOUR | Bank Customer Service Call Center: Handling Customers | | | Introduction: A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services‚ mobile network services‚ etc.
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BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
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