Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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Key Events in World News [Year 2012] Note: The CSS Point is not responsible of any fact/information mentioned in this booklet. This Booklet is compilation of important events of year 2012 from different websites. Main source: http://www.infoplease.com www.css.theazkp.com www.facebook.com/thecsspointOfficial Table of Contents Name of Month 1. Key events in world news for the month of January 2012 2. Key events in world news for the month of February 2012 3. Key events in world news
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Project Charter Business need Bahrain has been ranked among the world’s top 10 fattest nations‚ taking the 10th spot‚ according to an international study. Out of the 28.3% of the children’s population in Bahrain‚ 7.4% of them are Obese. Our aim is to raise awareness regarding this problem‚ by helping them to be more active and show support to the society through our corporate social responsibility. Product description Riffa Views is the chosen place for the walkathon because of its spacious
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Support staff Teaching assistant (TA) / Learning Support assistant LSA - compliments the Class Teacher and support learning for all pupils. - works under the guidance of the Class Teacher - would not be expected to undertake any direct teaching responsibilities or lead the class‚ however may be required to supervise the class in the temporary absence of the teacher. Duties and responsibilities can include: planning‚ delivering and evaluating teaching and learning activities with the Class Teacher
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Children have different views on how things should go about during a child’s education. While some adults have the perspective on showing kids structure in different ways‚ they also have things in common. Maria Montessori‚ a doctor in education‚ and Colin Powell a speaker have different views on how a child should be taught structure‚ but they also have some similarities. To begin with‚ Powell says‚ “ The education process begins even before the child is born‚ and if you don’t do that‚ you’re going
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Identifying elderly people’s needs for communication and mobility Sauli Tiitta HIIT (Helsinki Institute for Information Technology)‚ Finland sauli.tiitta@hiit.fi Keywords Elderly people; communication; mobility; participatory observation; narratives‚ user needs; security and group coherence. Abstract The Finnish parliament’s future commission has listed challenges in elderly peoples lives that could be overcome using new technology. The two most important inhibiting factors affecting the
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Course Guide‚ pp. 12-15 Due by 9am Eastern Time on Monday‚ March 17 (worth 100 points) As a way of experiencing the Humanities beyond your classroom‚ computer‚ and textbook‚ you are asked to do a certain type of “cultural activity” that fits well with our course and then report on your experience. Your instructor will require you to propose an activity and get instructor approval before you do it and report on it (students should look for any instructions in that respect). Every effort
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Clearly identify characteristics of Bart ’s work‚ providing examples where these are evident using as main focuses Oliver! (1960) and Blitz! (1962). Lionel Bart created a number of musicals and popular songs during the 1950s and 1960s. He wrote songs for Tommy Steele‚ Cliff Richard and many others. Amongst his series of musicals‚ he created the title musicals ‘Blitz!’ and the award winning show ‘Oliver!’ Bart’s family fled Galicia‚ part of the Austro-Hungarian Empire‚ when the Russian’s invaded
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Journal of Marketing Management‚ 2006‚ 22‚ 643-669 Markus Wohlfeil1 and Susan Whelan2 Consumer Motivations to Participate in Event-Marketing Strategies As part of the Adidas goes street-campaign‚ the Adidas Predator Cup was a fun-soccer tournament designed to "reconnect the youth in Germany with Adidas and the soccer sport by enjoying the pure fun‚ freedom and personal happiness of playing an informal soccer match with friends". Despite knowing that the Adidas Predator Cup was designed to
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the African Slave Trade there have been many significant events that happened during 1450-1850. Three of which I will be elaborating on in this topic. The middle passage was the first key event in which Africans were shipped to the New World. The slave treatment and resistance of African men and women who were considered less than human was the second key event. The Fugitive Slave Law which allowed recapture of slaves was the third key event. The Middle Passage was the first step of the triangular
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