IBM in the 21st Century: The Coming of Globally Integrated Enterprise (Case Study) By: Shareeki Smith Boston University "IBM in the 21st Century: The Coming of the Globally Integrated Enterprise‚" HBS case 9-308-105‚ October 7‚ 2009 Abstract In this Case Study‚ IBM illustrates a great example of taking a company to a global level by providing great leadership and making great decisions. IBM was able to notice their opportunity to provide their services outside the US and put together a
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Sitting at his desk‚ in his well-worn‚ clay covered shoes‚ faded jeans‚ red flannel shirt and t-shirt‚ is Mr. Lou Fererri. He looks as if he fits perfectly in the clay dust covered classroom‚ art covering the walls and ceiling‚ natural lighting spilling through the large windows that line floor to ceiling‚ along a whole wall of the room. There he sits at his desk‚ spending most of his days there at his job as an art teacher‚ a job he never expected to have‚ nor expected that he would even want. “It’s
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Enterprise Introduction Framed by the year 2009‚ the International Business Machines Corporation (hereafter IBM) aims at becoming a ‘globally-integrated enterprise’ and is therefore facing the act of balancing between being deeply connected (in order to provide value for customers and society) and yet above the fray (to avoid divisive controversies). Over its nearly 100 year history‚ IBM moved from international (exporting form the U.S.) to multi-national (with subsidiaries in many countries) to
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IBM Business Consulting Services IBM Strategy and Change Services — Operations Strategy Helping clients with critical business issues Clients look to Operations Strategy for help with these critical business issues: • Cost efficiency and performance improvement • Focus on company’s core business • Increasing shareholder value • Continuous process improvement • Maintaining competitive edge • Improving customer service quality Drawing on the strength of the full Highlights strategy and change
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For example a customer could object‚ “This is a really nice jacket‚ I’ll come back later‚” an appropriate response from a salesperson from Lychee Lou would be‚ “This one has been one of our best sellers‚ we’ve sold out of it once already and I foresee it selling out again‚” this statement encourages the customer to buy the jacket because now he/she is convinced it may go out of stock. It is important to listen carefully to the customer’s complaints so the customer feels as though he/she is being
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1. IBM: A Systematic Financial Analysis. 1.1 Introduction In order to make informed investment decisions‚ potential investors should carefully analyze all available information about the company (or companies) that they are planning to add to their portfolios. One such way is by performing a systematic financial analysis for each of the companies in question (Giroux 2003). The results of this analysis can then be used to determine whether or not the company presents a sound investment
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1 The Acquirer: Lenovo 2 2.2 The Target: IBM 2 3. The Acquisition 2 3.1 Development of Acquisition (Time Line) 2 3.2 Facts of Acquisition 2 3.3 Expected Problems from Acquisition 2 3.4 Underlying motivations/expectations for Lenovo’s Management 2 3.5 Underlying motivations/ expectations for IBM’s Management 2 4. Were Lenovo’s expectations met? 2 4.1 To become an international company with access to the global PC market 2 4.2 Aim to leverage IBM brand to gain marketplace traction 2 4.3
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1. Articulate the business environments and key issues the case is trying to address. IBM provides business and IT solutions to help clients become more efficient and competitive. They use 5 major lines of business; global business services‚ global technology service‚ system and technology‚ software‚ and global financing. IBM transformed the knowledge sharing approach so that the access to information is easier for their employees. In so doing quicker service for their clients. 2. Provide
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IBM as a multinational corporation Write about a multinational corporation (MNC) of your choice. Q1. How international is that company? International Business Machines‚ IBM‚ is a multinational computer‚ technology and IT consulting corporation headquartered in New York‚ United States. IBM manufactures and sells computer hardware and software (with a focus on the latter)‚ and offers infrastructure services‚ hosting services‚ and consulting services in areas ranging from mainframe computers to nanotechnology
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market. Opportunities The major opportunities for IBM come with the frequent changes in technology. In a technologically driven society‚ new products are launched frequently. These open new markets for the corporation to develop and thus increase revenues. As it has huge strength in its innovation and development the opportunity is rife for IBM to enter these markets. Threats The main threats to IBM are its competitors and the industry IBM is in. As with the growth of any industry‚ the competition
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