IBM Business Consulting Services
IBM Strategy and Change Services — Operations Strategy
Helping clients with critical business issues Clients look to Operations Strategy for help with these critical business issues:
• Cost efﬁciency and performance improvement • Focus on company’s core business • Increasing shareholder value • Continuous process improvement • Maintaining competitive edge • Improving customer service quality Drawing on the strength of the full Highlights strategy and change practice Operations Strategy is one of the four competencies within IBM’s larger Strategy and Change team. The three parallel competencies are Business Strategy, Organization Change Strategy and Technology Strategy. Operations Strategy helps clients resolve a variety of critical issues — from strategy and planning to day-today operational improvements. Our practitioners specialize in identifying the capabilities that are required to execute business strategies and in deﬁning how operational models should be conﬁgured, implemented, and continuously improved. With deep experience in operations strategy, we provide clients with the support needed to address the operational issues that are crucial to success.
• Migration to new technology • Product innovation management • Merger synergy realization. Our experience in successfully formulating and implementing operations strategies lies in three main areas:
Helps clients address critical business issues Utilizes a proven approach to Operations Strategy projects Provides a breadth and depth of offerings Helps provide significant value to a wide range of clients
• Helping clients formulate operations strategies that align corporate and business strategy with organization, technology and process strategy • Providing process expertise for business process change, reengineering and operational improvement, cost reduction, Six Sigma, innovation management, and post-merger integration • Assisting clients with outsourcing strategies and their execution, including make/buy/partner decision strategies, domestic and global outsourcing, and creating scalable operations.
Six Sigma/Lean Sigma: • Strives to create both operational excellence and a strategic change in the culture of a corporation, division or business unit. These engagements are designed to increase customer satisfaction and drive out costs by helping to improve processes linked to company strategy and key performance indicators. Six Sigma also helps build an enduring capability within the organization that can create and sustain competitive advantage over the long term. Design for Six Sigma: • Extends Six Sigma principles to the development of new products, services, processes, and plants that are designed to precisely meet client current and future needs. Strategic proﬁt improvement: • A framework designed to deliver improved ﬁnancial performance, including: increasing revenues and margin, reducing costs and assets, strengthening infrastructure, and positioning for future growth. Service after the sale: • Helps clients lower their customer service costs and ﬁnd new sources of revenue and value-added differentiation. Product innovation management: • Supports the business decisionmaking component of product development. These engagements are designed to reduce time-tomarket and product development costs and they help increase the pace of innovation.
Utilizing a proven, consistent approach All Operations Strategy engagements incorporate the following key elements:
• Learning – Measures and adapts the strategic management process in realtime utilizing key performance indicators. Providing a full suite of offerings Operations Strategy has a diverse range of capabilities, including:
• Mobilization – Utilizes preparation and planning to help increase the odds of successful and timely project completion • Situation assessment – Establishes a shared assessment of the current and future situation with senior client...
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