Hug Your Customer Jessica Gallentine By: Jack Mitchell Published by: Hyperion Copyright: 2003 Pages: 271 There are eight parts to this book they are: Hugging 101: the principles of passionate customer service From three suits to three thousand: evolving a hugging organization The big secret: how to hire and retain great associates Olive doesn ’t work here anymore: you can ’t compete with technology Game day: It ’s about playing to win The formula: have an economic
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KNOW YOUR CUSTOMER (KYC) NORMS / ANTI-MONEY LAUNDERING (AML) STANDARDS (RECENT UPDATES) Shell Bank: Shell Bank is a bank which is incorporated in a country where it has no physical presence and is unaffiliated to any regulated financial group. Shell banks are not permitted to operate in India. Banks should refuse to enter into a correspondent relationship with a ’shell bank’ Money mules: “Money mules” can be used to launder the
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NOTES - PLEASE READ BEFORE FILLING UP THE FORM 1. This Application Form is meant to enable a person to comply with the client identification programme laid down by the Prevention of Money Laundering Act‚ 2002 (PMLA) hereinafter referred to as Know Your Client (KYC) requirements. It is for use by INDIVIDUALS only. A separate form is provided for non-individual entities such as Hindu Undivided Family (HUF)‚ Corporates‚ Trusts‚ Societies‚ etc. This form is not an Investment Application Form‚ and is
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Hugs Vs. Kisses trumps that of kissing. I don’t mean to undermine the the beauty of a kiss. Let’s face it‚ kissing is very calming and relaxing and it accompanies with it a sense of enjoyment and happiness. However‚ kisses don’t always come frolicking hand-in-hand with safety. Last night I had a very special discussion about the difference between hugs and kisses and which of the two hold the most power. Not like a "I have a power over you power" but a power that says which of the two ways of
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Behaviour | Reflection Paper | | BORHAN BIN MYDEEN ( S 1583916 C) | 6/18/2012 | You are required to choose a health promotion campaigns that has been done‚ either locally or overseas and write a report not more than 1000 words | FREE HUGS CAMPAIGN http://youtu.be/NHfRn1A1dG8 Life is full of ups and downs It may take a life time for a person to actually “settled” down with contentment that he had acquired and live life to the fullest otherwise he will endeavour and persevere the
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Sharks Hug with Their Mouths When you hear the word “shark” what comes to mind? Razor sharp teeth‚ soulless eyes‚ and crushing jaws create a horrifying image. Hollywood movies and over exaggerated media stories have created a sense of fear towards sharks and led people to believe that sharks could hunt humans or attack you if stepped foot into the ocean. In these movies‚ the sharks are portrayed as man-eaters and monsters but‚ in reality it’s a totally different story. So
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friends who helped me a lot in finishing this project within the limited time. I am making this project not only for marks but to also increase my knowledge. THANKS AGAIN TO ALL WHO HELPED ME. INTRODUCTION KYC or “Know your Customer” is a term used for customer identification or verification process. It tries it’s best in making reasonable efforts to find out original identity and beneficial ownership of accounts‚ source of funds‚ financial dealings‚ the nature of customer’s business‚
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GET INSIDE THE LIVES OF YOUR CUSTOMERS In the article „Get inside the lives of your customers" the author Patrica B. Seybold is talking about Customer Scenario Design methodology‚ which helps companies to determine what their customers want from them and how to deliver it. She says that many companies have quite narrow viewpoints‚ focusing on fine-tuning their own offerings that they have failed to see how those products or services fit into the „real lives” of their customers. By this way companies
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To keep Your Customers‚ Keep it Simple – by Patrick Spenner and Karen Freeman The above mentioned article reviews about the key finding of a marketing research done by Corporate Executive Board regarding the relation between consumer behaviors‚ brand loyalty and marketers. From the research‚ they found that in the effort of creating loyal customers‚ marketers by using holistic marketing strategy giving a lot of overwhelming information until pushing away the customers. Businesses misjudge what
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Knowing how to relate to your customer Jacqueline Pierce MAR2305 When working in a retail store‚ how would you approach a person with a visual impairment? When approaching a person with a visual impairment I would speak clearly and introduce myself. Then I would ask them if it ok for them to take my arm so I can guide them around the store if they do not have a service animal with them. I want that person to feel like they are important and that their opinion matters. How would you demonstrate
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