Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food
Premium Customer service Customer Public sector
During the unit 2 assessment test‚ I learned that I am all over the charts between good and poor. I fell mostly in the middle of okay with the majority of the answers. It’s a reality check about your skills when you list them on paper in black and white. It helps you learn a lot about yourself when it’s on paper and it’s laid out in front of you. Evaluating yourself is never easy and something you don’t always want to face. There is always going to be things that needs to be changed and you may not
Premium Emotion Psychology Thought
Unit 15: Major Incidents Assignment 2 (M3) M3 – explain how UK agencies work together while following their legal duties After a major incident has happened it is important that responding agencies communicate and work together to that they can resolve the incident quickly and efficiently this is done in the following ways. Training days: these are organized training days where public services will simulate a major incident which allows the services to train and prepare for real major incidents and
Premium Silver English-language films Copper
M1 Unit 2 business In this document I am going to be discussing the differences and the similarities between the business aims and objectives of a restaurant and a charity and explain why they are different. The restaurant The aims of the restaurant are to make money and the business will then put back any money into the business to make it expand and also to pay wages. The restaurant also wants to be serving high quality food to maximize profit‚ an objective for the restaurant is too break
Premium The Animals
Date: Friday 26th September 2014 Submission Date: Tuesday 30th September 2014 Unit 2: The Business of Travel and Tourism 2.1: The travel and tourism business environment The Public Sector The public sector consists of regulatory bodies‚ conservation groups and public sector organisation which are funded by local‚ regional and central government‚ . A good example of a localy funded organisation would be Dover ’s local tourist information centre‚ controlled and funded by Dover District
Premium Corporation Limited liability partnership Limited company
Unit 45: Business Ethics Lecture: Mark Leonard Assignment 1 Introduction In the following assignment an explanation upon how business objectives are affected by ethical issues [P4] will be presented alongside an evaluation regarding the implications faced by businesses and stakeholders to operate ethically [P5]. Furthermore‚ an assessment regarding the role a company acting as a moral agent will be highlighted [P6] with an analysis regarding the development of mechanisms to achieve employee involvement
Premium Business ethics Ethics Management
Unit 1 Introduction to Communication in Health and Social Care Identify nine different reasons why people communicate and give an example for each reason. 1 to express there needs‚ to explain to people exactly what it is that they need and why. 2. `to share ideas – people learn from each other by sharing ideas this can help resolve a problem or situation. 3. to reassure – if people do not communicate they can feel unsure‚ it is important to diffuse rumours by communicating effectively
Premium Communication Nonviolent Communication Confidentiality
Unit II Assessment Question 2 Ramesh Punna Columbia Southern University Original Passage Large-Scale Complex IT Systems (Ian Sommerville‚ Dave Cliff‚ Radu Calinescu‚Justin Keen‚ Tim Kelly ‚ Marta Kwiatkowska‚John McDermid‚ and Richard Paige): Complexity stems from the number and type of relationships between the system’s components and between the system and its environment. If a relatively small number of relationships exist between system components and they change relatively slowly
Premium Systems theory Complexity
HSCD LEVEL 2 UNIT 204 Introduction to duty of care in health‚ social care or children’s and young people’s settings. 1. Understand the implications of duty of care. 1.1 Define the term duty of care. Health and social care organisations have what is called a duty of care towards the people they look after. That means that they must do everything they can to keep the people in their care safe from harm. It is not only the care establishment that needs to prioritise the safety‚ welfare and
Premium Complaint Pleading Plaintiff
Study Questions Unit II Part 2 (Chapters 28-29‚ 32) The Romantic Era Chapter 28 1) How old was Mendelssohn when he composed the Overture to a Midsummer Night’s Dream? 17 2) How does Mendelssohn tell the story of the play through music? By using melodies that can be readily associated with the play’s principal characters. 3) What is program music? Why was it important during the 19th-century? Purely instrumental work openly linked in some way to an object‚ story‚ or idea outside of the music; Artists
Premium Franz Liszt Hector Berlioz Felix Mendelssohn