100 Yen Sushi House (Case 4.1) 2. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? A. Customers need not to wait for sushi they want. All kinds of sushi are on the conveyer belt. So the customers’ work is just picking what they want. i. Customer and Employee need not to move a lot. B. Like ‘Self-service’‚ serving cost is reduced. Even though there is any demand fluctuation‚ there would
Premium Customer service Customer Quality control
differentiate 100 Yen Sushi House and how do they create a competitive advantage? 1. Production-Line Approach 2. Pull approach 3. Cozy Environment 4. Price 5. JIT and Quality control system 6. Human Resource Q.3 How has the 100 Yen Sushi House incorporated the just-in-time system into its operations? 1. Receives fish only when it is needed 2. Making quality the responsibility 3. 100 Yen also uses a kanban system Q.4 Suggest other services that could adopt the 100 Yen Sushi House service
Premium Kanban Fast food Fast food restaurant
100 Yen Sushi House 100 Yen Sushi House is exactly the showcase of Japanese productivity‚ which is a famous sushi restaurant in the Shinjuku area of Tokyo. 100 Yen Sushi House utilizes ‘just-in-time’ and total quality control systems to prepare food and serve customers to improve productivity in the workplace. It is totally a labor-intensive operation based mostly on simplicity and common sense rather than high technology. [pic]100 Yen Sushi House Blueprint Special production-line approach
Premium
features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? Features: They have an ellipsoid shaped serving area in the middle of the room where inside three or four cooks were preparing sushi. They have a conveyor belt going around the ellipsoid service area like a train track when different plates of sushi. Each plate cost 100 yen. They don’t have a cash register‚ they cashier just counts how many plates the
Premium Hamburger Concept Burger King
CASE1: 100 YEN SUSHI HOUSE 1. Prepare a service blueprint for the 100 Yen Sushi House operation. [pic] 2. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? Features: The price is uniform‚ 100 yen per plate. There was a conveyor belt going around the ellipsoid service area. The whole operation is based on the repetitive manufacturing principle with appropriate ’just-in-time’ and quality control
Premium Customer service Customer Quality control
features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? The main differentiating factor of 100 Yen Sushi House is its production-line approach to food preparation and service. Even the customers are included in the production line. The rate at which customers enter the restaurant‚ remove dishes from the food train‚ and leave the restaurant determines the flow of the delivery process. This "pull" system that originates
Premium Kanban
Just In Time system (JIT) was developed at the Toyota Motor company in Japan in the mid- 1970s by Taiichi Ohno and several of his associates. The roots of JIT system can be traced to the Japanese environment wherein lack of space and lack of natural resources necessitated efficiencies in processes and the use of limited natural resources. Thus the Japanese have developed an aversion to waste of any type‚ whatever it may be. Scrap and rework were also considered waste and thus they strive for perfect
Premium Lean manufacturing Toyota Production System Toyota
Experiences‚ Editors‚ Sage Publications‚ 2000 A contributed volume that has chapters from leading service researchers covering topics in three areas: service innovation‚ service process design‚ and service process implementation. Leonard A. Schlesinger and James L. Heskett‚ "The Service-Driven Service Company‚" Harvard Business Review‚ September-October 1991‚ pp. 71-81. The authors use Taco Bell as an example to describe how dead-end service jobs can be avoided. Taco Bell‚ by moving the kitchen
Premium Service system Service Customer service
that multinational companies will try to achieve cost reductions and quality improvements at the expense of their supply chain partners‚ but a further dimension has been added sustainability. The aim of this essay is to examine IKEA’s sustainability report and evaluate its sustainability principles. It will explore how IKEA has incorporated its sustainability principles with its suppliers whilst maintaining and improving its strategic competitive advantage in the home furnishing industry. About IKEA
Premium Sustainability Supply chain management IKEA
03/28/14 Class Time and Day: UTT 8-9 Speech Type (inform descriptive) email: mgoforth@patriots.uttyler.edu How to Make sushi Introduction Today’s sushi began as a type of “fast food”. When it took off in Japan in the late 19th century‚ it was basically their version of McDonalds. Sushi didn’t make it’s way to America until 1966‚ when aJapanese man started serving it in his restaurant in Las Angeles. (...) Preview Today I am going to tell you how to make sushi on your own. I’ll
Premium Sushi