How does transformational leadership affect customer satisfaction? Introduction In recent years‚ the concept of leadership focuses more on transformational leadership‚ which is a contemporary view of leadership (Bass‚ 1985). Also‚ Employee empowerment becomes one of the leadership issues in the 21 century. From the previous studies‚ it is found that transformational leadership is associated with employee empowerment‚ whereas the association between employee empowerment and customer satisfaction
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Leadership & Organization Development Journal Emerald Article: Remote transformational leadership E. Kevin Kelloway‚ Julian Barling‚ Elizabeth Kelley‚ Julie Comtois‚ Bernadette Gatien Article information: To cite this document: E. Kevin Kelloway‚ Julian Barling‚ Elizabeth Kelley‚ Julie Comtois‚ Bernadette Gatien‚ (2003)‚"Remote transformational leadership"‚ Leadership & Organization Development Journal‚ Vol. 24 Iss: 3 pp. 163 - 171 Permanent link to this document: http://dx.doi.org/10.1108/01437730310469589
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Running head: TRANSFORMATIONAL LEADERSHIP AND SAFETY Transformational Leadership and Safety Jesse R. Blount Baker College Transformational Leadership and Safety The Postal Service in Baton Rouge and cities around the nation has a poor reputation when it comes to safety and health of its employees. In an attempt to debunk this unjust accusation‚ Management and craft employees alike set out to accomplish a task never before achieved by a postal facility with more than 20 employees. Many managers
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According to Stone‚ Russell & Patterson‚ (2003)‚ transformational leadership is a kind of leadership style that can inspire and stimulates positive changes in individuals that follows. Transformational leaders are usually emotionally intelligent‚ energetic‚ passionate‚ and fervent. Transformational leader also concentrated on assisting every follower of the group succeed as well. Transformational leaders are individuals‚ who encourage and inspire followers together to attain astonishing values and
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Transformational Leadership In today’s healthcare system‚ effective leadership is essential to improving and reaching organizational outcomes. A leader is someone with the ability to influence others but‚ an effective leader uses positive strategies to inspire employees to work towards the same goal. Leadership in nursing requires a constant effort to motivate others to become part of the organizational transformation. This can be achieved using a transformational leadership style with
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negotiation ’ From these simple definitions it is easy to understand that they are indeed different. Should a person transform something then it is expected that they change it greatly. If a person carries out a transaction then it implies that a deal is done that has mutual benefit for those involved. These very basic definitions are the basis of two types of leadership that are described in contemporary leadership literature. Indeed Daft (2005) describes leaders as transformational when they operate
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Transformational leadership is a topic which I find very interesting; and‚ is also relevant to my professional field and the pursuit of a bachelor’s degree in business administration. Given the current business climate‚ it is imperative that organizational leaders have an idea of where they want to take the company‚ be able to influence others to buy into the idea‚ and take the actions necessary to achieve the goals that are set for the organization. In her article‚ What is Transformational Leadership
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I chose Transformational Leadership over the other theories because it does not only describe many of the attributes and behaviors I usually demonstrate in my daily life activities‚ but also it displays the kind of leader I want to become in the future. Personality characteristic such as being dominant‚ self-confidence or having ethical or moral values are traits that are innate from me. As a leader‚ I like to help my teammates to achieve their goals by having a good leader-follower relationship
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in essence‚ the perspective of the Industrial Age/transactional-style of leader towards their subordinated. Though to be clear‚ there is a distinction to be made between the transactional-style‚ proper‚ and that style as it was in history‚ subject to the social‚ economic‚ technological contexts of the Industrial Era. The transactional leader “does not individualize the needs of subordinates or focus on their personal development. Transactional leaders exchange things of value with subordinates
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Transformational Leadership Style versus Transactional Leadership Style; Impact on Routines and Team Performance It is suggested that Transformational Leadership Style will cause a change in routines in maximum situations that will translate to higher team performance. Using the Input-Process-Outcome model‚ the study examines the Input of Leadership Styles as espoused in the Full Range Leadership Model; Transformation Leadership and Transactional Leadership‚ the Processes of Team Routines
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