1. Ethical behaviour (20 marks) a. Discuss ethical issues that impact on Cirque du Soleil as an organisation. Your discussion must consider at least TWO conflicting viewpoints on ethical behaviour. The Organisational structure of Cirque du Soleil is based on recognizing the value of the performers. The artists are recognised as representing the value of the Company. They ensure that the organizations values are reflected in all its business and management decisions. Cirque
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Organizational Behavior (OB) OB is a field of study that investigates the impact that individuals‚ groups and structure have on behaviour within organizations‚ for the purpose of applying knowledge toward improving an organisation’s effectiveness (Robbins). That means‚ ‘OB is a field of study’ – it is a distinct area of expertise with a common body of knowledge. What does it study? It studies three determinants of behavior in organizations: individuals‚ groups and structure. OB applies the knowledge
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of doing trolley for Gatwick Express I felt the revenue job was more challenging and a way to be promoted in the company. I discussed my ambitions with my manager‚ she offered me an interview‚ then a training in ticketing. I was successful and she offered me a maternity cover position on revenue. 2. Provide an example when you have made a sale through the delivery of exemplary customer service. Answer Engaged in a conversation with a passenger who was buying a single ticket on board I found out
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CONSUMER BEHAVIOUR ‘Evaluate the use of multi-attribute models to predict consumer behaviour The multi-attribute models are theories which use the consumer’s attitudes to predict their behaviour toward a product. An attitude it’s to have a positive or negative reaction facing a product. Many models were born during the last century. But do they have a real impact on the consumer behaviour? Are they really useful to predict it? We try to ask to these questions in studying six of these models
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stakeholders‚ I will also look at how the business we are looking at in this assignment would operate in a free market economy and whether a high inflation rate and import duties would affect how the business performs. After a sole trader and a partnership the next step for business would be turning into a private limited company (LTD). A private limited company is owned by shareholders but unlike a public limited company (PLC) the shareholders who own that company are not the general public because
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Customer Satisfaction & how can we measure it By: Omid Nasrollah Mazandarani BACKGROUND OF THE WRITER As a student of Masters of Business Administration specialization in general management with the background of Bachelor of Industrial engineering the writer has four years experiences in the automobile industry. These experiences and background help me to understand the role of customer satisfaction in terms of organization profitability. Abstract: This proposal examines customer
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problem-solving team‚ virtual team‚ management team and self directed team (SDT)‚ are formed within a company. SDTs have increasingly emerged as a popular strategy in the execution of tasks. As discussed by Appelbaum‚ Abdallah and Shapiro (1999‚ p.60)‚ ‘lately self directed teams are being used as ways of achieving employee participation as well as getting closer to the customer.’ This can be seen in various companies including ‘Motorola‚ Xerox‚ Proctor & Gamble‚ AT&T‚ Federal Express‚ Levi Strauss‚ and General
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SUBJECT OUTLINE 21875 Organisational Behaviour in Practice Course area Delivery Result type UTS: Business Autumn 2013; City Grade and marks Credit points 8cp Subject coordinator Dr Anthony Fee‚ Management Discipline Group Teaching staff Dr Anthony Fee‚ Management Discipline Group Office: City Campus Building 5‚ Level 4‚ Room D4.11. Email: anthony.fee@uts.edu.au Phone: (02) 9514 3395 (emergency only: 0466 847 707) Fax: (02) 9514 3602 Subject description As organisations are primarily
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Natural Disasters and the Decisions that Follow Q1: Insurance companies in the state of Florida earned record profits in 2006‚ suggesting that Nationwide’s decision to cancel policies in light of the calm hurricane seasons (in Florida) in 2005-2007 may have cost the company potential revenue and customer goodwill. Do you think Rommel’s quote about making a ’’sound business decision’’ reveals any perceptual or decision-making biases? Why or why not? Overconfidence bias is identified as ’’the
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Examination Paper of Organizational Behaviour IBM Institute of Business Management Examination Paper MM.100 SubjectCode-B105 Organizational Behaviour Section A: Objective Type & Short Questions (30 marks) This section consists of Multiple Choice and short notes type questions Answer all the questions. Part one carries 1 mark each and part two carries 5 marks each. Part A:- Multiple Choices:- 1. Which of the following is not comes under Maslow‟s needs theory? 1. Social needs 2. Affiliation needs
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