situations regarding customers of diverse backgrounds‚ no matter what their status or position may be. In establishing good customer service employees must have an awareness of the elements of cultural diversity as well to be accepting and understanding of the cultural diversity of all customers. This means; having an understanding of the expectations of differing racial groups (for example international visitors to Australia such as European expect fast efficient service) as well as their needs
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advertising. Employ an economic model to discuss advertising’s effect on society. Explain the difference between social responsibility and ethics in advertising. * * * Understand how governments regulate advertising here and abroad. Discuss recent court rulings that affect advertisers’ freedom of speech. Describe how federal agencies regulate advertising to protect both consumers and competitors. * * Define the roles state and local governments play in advertising regulation. Discuss the activities
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like to convey to their visitors as it exists in families‚ friends and lovers. Our team has visited many restaurants and saw the potential of food and beverages industry. This has inspired us to come up with a new and fresh idea to segment the customers in our restaurants It will be located in Vivo City. Vivo City attracts many families‚ couple and friends. Hence‚ there is a high human traffic in Vivo City as there are many shoppers. Moreover‚ visitors whom returned from Sentosa will visit Vivo
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over the social‚ political‚ and future implications of immigration have plagued our society for decades. However numerous‚ among the most important are the economic effects that immigrants have on the United States of America. What positive effects do immigrants; both legal and illegal have on the economy of the United States of America? Immigrants help the United States economy
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Starbucks: Delivering Customer Service Starbucks is dominant coffee brand in North America‚ which also is well-known worldwide. Established in 1971 as coffee shop oriented to a niche of coffee purists‚ in late 1980’s it turned to be a constantly growing chain of stores that sold whole-beans and premium-priced coffee to mostly affluent‚ well-educated customers. In years 1992-2002 company was showing at least 5% annual growth. And by 2002 Starbucks was serving already 20M customers in 5886 stores (both
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Skills and Characteristics of Human Services Workers Celine Brown BSHS/471 April 10‚ 2014 Carol Felcyn Human service workers are an important aspect to the career field to help individuals that have problems that have impacted his or her life. In order to have a successful career in the human services field an individual must have some skills and characteristics that will help them throughout his or her career. There are characteristics that are considered essential and detrimental within
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society. Another aspect of bad governance is absence of balanced check and balance system and government’s inability to redress public grievances. Our bureaucracy- the successor of the famed ICS‚ has also failed to follow the shining traditions of good governance of olden days; rather it has emerged as the complex and intricate administrative network which is
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Oral communication skills Define miscommunication‚why does it occur Miscommunication is defined as a failure to communicate adequately and properly. It is one of the types of Communication barrier. It is an instant where either the speaker is unable to provide the proper and adequate information to the hearer or the hearer misperceived and couldn’t recognised the communication from the speaker. The cases of miscommunication vary depending on the situation and persons included in it‚ but often
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STARBUCKS: DELIVERING CUSTOMER SERVICE Background Case P.1 According to their data‚ Starbucks are not always meeting our customers’ expectations in the area of customer satisfaction. They came up with a plan to invest an additional $40 million annually in the company’s 4‚500 stores‚ which would allow each store to add the equivalent of 20 hours of labor a week. The idea is to improve speed of service and thereby increase customer satisfaction. P.1 Day‚ Starbucks’ senior vice president of
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used in your area of specialism. What strengths and limitations does each have? There are many learning and teaching strategies that could be used to ensure learning takes place within the area of customer service. Each technique has its own strengths and limitations that must be considered when applying them to context of customer service and its environment. Approaches that include activities such as role play where the learner may be expected to watch‚ listen‚ discuss‚ take notes‚ problem solve
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