These things that I learned at last lesson: 1)Product and service difference: Basically ; Products are tangible and services are intangible.For example; Apple Iphone‚ Coffe Mocha at Starbucks are products‚but healthy services sector‚home repair service‚wireless communication‚trip to somewhere ;they dont result ownership of anything. 2)Customer vs. consumer :Customer and consumer are not same things.For example;mother buy napkin for her baby and then baby consume it in this situation baby is
Premium Marketing
customer satisfaction-related emails so my apologies if this email does not reach the right person. I travel frequently for business and have been staying at exclusively Hilton hotels for the past few months. My HHonors number is [number removed]. I have become accustomed to receiving top-notch customer service at Hilton hotels‚ but your Garden Inn in [location removed] appears to be quite the exception. I am staying at the Hilton Garden Inn [location removed] for the week and handed three dress shirts
Premium Hotel Clothing E-mail
ER Assinment 1 (BCO6603) ERP cost Factors on 5 modules Presented by: Shivpaul Singh Jamwal StudentID: 4502972 (Victoria University) Introduction Currently various organisations implemented different systems to improve their productivity for instance ERP‚ MRP‚ CRM etc. Nonetheless ERP received much attention in contrast to other systems all because of more efficient‚ reliable and support in decision making with the organisation modules. ERP is certain
Premium Enterprise resource planning Computer software Application software
Each market structure plays a significant role in the economy. Markets are categorized according to the structure of each industry serving the market. Three of the basic market structures include competitive markets‚ monopolies‚ and oligopolies. These differ due to the different number of strength of buyers and sellers and also the level of collusion between them. There are stages of competition and magnitude of the difference in products. When there are many buyers and sellers of a product
Premium Economics Marginal cost Monopoly
Cost Leadership: Any organization in order to survive in a highly competitive market should be able to achieve sustainable growth and profitability. Companies that have managed to reduce costs and understand the cost technology can obtain sustainable advantage as a cost leader. In order for any company to become a cost leader is important that the cost technology is understood and the five constituent steps are implemented and followed by the management. The five steps towards obtaining
Premium Costs Cost Economics of production
I stayed for 2 weeks early October having holidayed in Cyprus on numerous occasions in the past. The Cyprus “Waca Waca Beach” was a hotel I wanted to try‚ having stayed near by some years ago. There were numerous frustrating things which made me realize that standards had certainly slipped. The complaints I had were: Meal times - Having to search the dining room for salt/pepper‚ sugar at breakfast‚ never one to a table. Some guests even had to stand and wait for a free table at dinner‚ and a
Premium Rooms Hotel Breakfast
An Integrated Research Review of Ethics Articles in Hospitality Journals 1990 to 2000 Christine Jaszay‚ Ph.D. Associate Professor Director of the Marion W. Isbell Endowment for Hospitality Ethics Northern Arizona University May 20‚200l Purpose The purpose of this paper is to review and assess the hospitality literature on ethics to result in a synthesis of the material. At the onset‚ it was assumed that there were many articles on the topic of ethics in the various hospitality journals
Premium Ethics
Organizational Structure An organization is a social unit of people‚ systematically structured and managed to meet a need or to pursue collective goals on a continuing basis. All organizations have a management structure that determines relationships between functions and positions‚ and subdivides and delegates roles‚ responsibilities‚ and authority to carry out defined tasks. Therefore‚ in order to better manage the large amount of resources and assets organizations need to be in some sort of
Premium Organizational structure Management
A NEW KIND OF STRUCTURE CASE STUDY Question 1: Describe and evaluate what Pfizer is doing? Pfizer is the world’s largest research -based pharmaceuticals firm and also a well-known pharmaceutical company. So their most of the work depends on research‚ developing strategies and innovate. They were trying to find a new way of system which makes their work more effective and efficient. Pfizer find out that their worker spends more time on business research and data analysis to the creation of documents
Premium Organization Organizational studies and human resource management
Creating a Competitive Salary Structure INTRODUCTION Each employee in an organization is paid a salary. Salaries vary greatly‚ with executives earning as much as (or greater than) 100 times an entry-level employee’s salary. This variation is not by chance. It is rationally established through a salary structure – a hierarchy of salaries. Organizations develop this structure based upon internal factors (such as current rates‚ job relationships‚ and custom) and external factors (such as labor
Premium Employment Wage Salary