Home Depot’s Customer Service Case Study Home Depot is an American based retailer of home improvement and construction products. Home Depot also offers services to its consumers. With its headquarters in Cobb County‚ Georgia‚ the company employs more than three-hundred fifty five-thousand people and operates two-thousand one-hundred sixty-four big-box stores across the world including‚ all fifty states‚ the District of Columbia‚ Puerto Rico‚ the Virgin Islands‚ Guam‚ Canada‚ Mexico and China (wikipedia
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| The Home Depot‚ Inc. | Suggested Growth Strategy | | Table of Contents Executive Summary……………………………………………………………………………….2 Strategic Audit Case Analysis………….........................................................................................4 Introduction 4 Past Corporate Performance 5 Financial Analysis - Ratios 5 Financial Analysis – Financial Statements 6 Financial Analysis – Industry/Competitor Comparison 7 Strategic Posture 8 Current Mission 8 Current Objectives 9 Current
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INTRODUCTION Home Depot enjoyed high growth of revenues and profits in the period 1978-2003. From 7 mio USD of revenues in 1979 to 64‚8 bn in 2003. Revenue growth was generated mainly due to external growth coming from mergers and acquisitions. Home Depot has four product categories: Building and Remodeling‚ Home Décor and Organizing‚ Outdoor Living and Tool and Hardware. Company went through some structural changes when in 2000 first non funder Bob Nerdelli became the CEO of the company. Nerdelli
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The Home Depot‚ Incorporated. Internal Environment Home Depot is a large-scale home improvement retail store. The company was founded by Bernard Marcus‚ Arthur Blank (CEO)‚ and Kenneth G. Lagone in Atlanta‚ GA during 1979. Funding for this company came from an investment firm Invemed of New York among several other private investors. Within the next eleven years HD started its horizontal growth by expanding to Florida in 1981. After growth into multiple U.S. states‚ founders Marcus‚ Blank‚ and
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Home Depot STRENGTHS - Strong market position - Higher returns than competitors - Balanced brand mix - WEAKNESSES Sub optimal capital structure - Product recall OPPORTUNITIES - International presence - Growing popularity of power tools - Increasing online sales THREATS - Intense competition - Slowdown in US housing market - Rising labor wages in the US |The Home Depot Inc. (HD)
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“The Home Depot is in the home improvement business and our goal is to provide the highest level of service‚ the broadest selection of products and the most competitive prices. We are a values-driven company.” The above sentence is the mission statement of The Home Depot. The mission statement itself reveals what kind of standard The Home Depot is looking for. The Home Depot Incorporation was established on 22nd June‚ 1978 by Bernie Marcus and Arthur Blank. Home Depot is the world’s biggest home improvement
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and abuse these leadership styles to their best advantage‚ with any regard for others‚ former CEO of Home Depot Robert Nardelli is a great example. Robert Nardelli was heavily criticized for his leadership style and methods he used during his tenure as CEO of Home Depot. The purpose of the paper below is describe his style of leadership and
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The Home Depot 2008 Annual Report Dear Shareholders: In 2008‚ our retail sales declined by 7.8 percent‚ with comp sales down 8.7 percent. Our adjusted earnings per share from continuing operations declined 22 percent. In ordinary times‚ these would be very disappointing results. But 2008 was not an ordinary year. Despite the difficult economic environment‚ we continued to improve our retail business‚ through investing in our associates and our stores‚ rebuilding our supply chain and
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supply business and home service business 4. Cutting labor costs by doubling the number of part-time workers Weakness: 1. The large number of part-time workers can decrease the quality of products. Workers won’t work so hard. 2. Selling wholesale distribution channels makes it loss the wholesale customers. 3. The customer satisfaction decreased‚ because the store is not that modern 4. The huge debt ratio from 10% to 47% Opportunity: 1. Acquiring the Chinese home-improvement retailer
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A Centralized Structure Transforms Home Depot 1. In what ways can (a) decentralizing and (b) centralizing authority help an organization like Home Depot to improve its performance? From 2000 to 2007‚ Robert Nardelli‚ a former senior executive at GE (General Electric)‚ served as CEO of Home Depot. Almost immediately‚ he transformed Home Depot’s logistics and leadership structure from decentralized to centralized. It was one way to respond to the pressures of competition from the Internet
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