Heuristic Evaluation of HolidayInn.com.cn Holiday Inn Hotel Booking Site for Chinese Speaking Users Completed by Team CBR: Yufei Duan Yina Li Ying Li Qianying Liu Niven Sellars Michael Somer February 7‚ 2008 Table of Contents Heuristic Evaluation Overview for www.holidayinn.com.cn 3 Introduction 3 Purpose 3 Methodology 3 Heuristic Evaluation Findings 4 1. Visibility of System Status 4 2. Match Between System and the Real World 6 3. Consistency and Standards 13 4. Error Prevention 19 5
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INTEGRATIVE CASE 7.0 The Plaza Inn OVERVIEW David Bart‚ General Manager of the Plaza Inn‚ received a letter from the hotel association of which the Plaza Inn was a member. The letter stated that the hotel’s service levels did not measure up and that the front desk and reservations‚ two critical departments‚ received the worst ratings among all of the association’s properties. Unless the management of the Plaza Inn could submit a plan for guest service improvement and pass the next inspection
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There is an array of things that are assessed in starting a successful business. When viewing the success of Dale Northrup who decided to open the Percy Inn in Portland‚ Maine‚ after being a critic and editor for hotels and cruise ships all over the world‚ it becomes very apparent that a great deal of work goes into starting a successful business. A business owner must first determine the reasons in which they want to start a business. The owner must determine what entrepreneurial characteristics
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A subcommittee of the board of directors of Hampton Inns has made a bold proposal that customers be given a guarantee of “complete satisfaction or your night’s stay is free”. Employees will be permitted to make good on this guarantee without the approval of managers. But although the proposed guarantee would show great confidence in the hotels’ quality and would give Hampton Inns a competitive advantage‚ most of the hotel’s managers oppose the plan. Why would they not want to guarantee customer satisfaction
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Sleepy Inn Motel Eng Huang bought Sleepy Inn Motel‚ a 60-room motel located at the edge of a small town about one-half mile off the interstate highway. Even though Sleepy Inn Motel is 10 miles from a tourist area‚ the only promotion near the motel is two large signs advertising the name of the area. Over the past two years that Eng has owned and operated Sleepy Inn Motel‚ its occupancy has been far below the average for other motels with his classification. Eng must make a strategic business
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Holiday 1) a time of rest from work‚ school etc [= vacation American English] 2) a period of time when you travel to another place for pleasure [= vacation American English] 3) a day fixed by law on which people do not have to go to work or school. E.g.The 4th of July is a national holiday in the US. 4) the holiday season‚ the holidays a) American English-the period between Thanksgiving and New Year b) British English-the period in the summer when most people take a holiday
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eyes of both female protagonists in Jamaica Inn and Rebecca. Uncle Joss dominates the two females in his life‚ Mary and Patience‚ both mentally and physically in Jamaica Inn‚ using his power in a patriarchal society to threaten and control them. Du Maurier shows this control that men have over women with Mary’s comparison‚ “that in some sense they were here like mice in a trap‚ unable to escape‚ with him playing with them like a monstrous cat” (Jamaica Inn 25). This demonstrates how men have complete
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The Holidays The meaning of holidays is essentially a time we embark moments and share time with love one’s. In the United Sates‚ holidays are a very superior time that many of us embrace. Many can think back on holidays that they’ve encountered and recollect favorable moments. For many‚ it is the time of the year when people seem to grasp inside of one another and distinguish the best of things. Clearly‚ to some amount the “holiday season” gives people a sense of pleasure
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“The Express” is the story of Ernie Davis who was the first African-American to win the coveted Heisman Trophy‚ the highest accolade in American Football. Davis was a naturally talented football player‚ who developed from a quiet young man to become an icon for the civil rights movement that divided America in the early 1960s. Raised in poverty in Pennsylvania coal-mining country‚ his talent was recognized by Coach Ben Schwartzwalder who would help him turn from a high school athlete to a sporting
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HOLIDAY This holiday it was wonderful for me because it was more fun than anothers holidays for now. I got a good time and especially it was great because i spent with my familly‚ i am lucky for that because i have a big familly. Usually the Christams holiday is important for me‚ than childrens go to carols for Christmas at houses of peoples for announcement the birth of Jesus Christ. I like to go for sining and this year i was togeter with my brother and
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