A subcommittee of the board of directors of Hampton Inns has made a bold proposal that customers be given a guarantee of “complete satisfaction or your night’s stay is free”. Employees will be permitted to make good on this guarantee without the approval of managers. But although the proposed guarantee would show great confidence in the hotels’ quality and would give Hampton Inns a competitive advantage‚ most of the hotel’s managers oppose the plan. Why would they not want to guarantee customer satisfaction
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Amber Inn & Suites‚ Inc.‚ Case Analysis Case Recap Amber Inn & Suites‚ Inc. is a 250-property hotel chain with locations in 10 western and Rocky Mountain States. Their market position lies between a limited-service and full-service hotel chain. Joseph James is the newly appointed president and CEO. He initiated an aggressive goal for the senior leadership team (SLT) to formulate a strategy to achieve profitability in the next two years and sustain future growth (Kerin and Peterson‚ 2010)
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are all around us during the holidays. For one‚ our brains will tell us that we can eat more fatty foods because we can hide out forming tummy’s underneath a baggy sweater and a thick pair of tummy tucking jeans. However‚ if you go with that idea for too long‚ by the time spring comes around you would have put on so much weight that you will not want to get rid of the baggy sweaters or the warm baggy sweat pants. And believe me‚ it’s much harder taking off that holiday weight than it was putting it
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the most exciting times of the year. To celebrate the Christmas‚ the whole World becomes illuminated with tons of light and people all over the World feel the groove of the festive period. With the long two weeks of the holiday it is the best time to travel. Planning a holiday could be a difficult job‚ but here is the list of best cities to visit on Christmas. New York: New York is the most glamorous destination to spend the Christmas. Rockefeller Center in New York is the main attraction‚ when
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Mene Kude Dr. Dixie Marketing 601 November 17‚ 2010 Amber Inn & Suites‚ Inc. Strategic issues and Problem Identification The Amber Inns & Suites‚ Inc. is a 250 property hotel chain‚ struggling with net operating lost since 2002‚ with fiscal year 2005 projected to be its fifth consecutive unprofitable year. The company has projected lodging revenue of $422.6 million and a net loss of $15.7 million for fiscal 2005. Joseph James‚ the company’s new president and chief executive officer
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Situational Analysis Overview: Riverside Motor Inn in Bridgewater‚ Nova Scotia is a building built in 1975. There are 34 rooms‚ the Sou’ Wester restaurant‚ and Chapters Lounge within the building. Guests of the Riverside Inn and residents of the community come to Chapters Lounge for a drink and quiet conversation. The atmosphere is unique because it is relaxing compare to the typical “bar scene.” The sales from Chapters Lounge from 1994 to 1996 have been $63‚300‚ $75‚700‚ and $66‚700 with 95% of
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Sleepy Inn Motel Eng Huang bought Sleepy Inn Motel‚ a 60-room motel located at the edge of a small town about one-half mile off the interstate highway. Even though Sleepy Inn Motel is 10 miles from a tourist area‚ the only promotion near the motel is two large signs advertising the name of the area. Over the past two years that Eng has owned and operated Sleepy Inn Motel‚ its occupancy has been far below the average for other motels with his classification. Eng must make a strategic business
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Company Description The Country Inns & Suites is an upper midscale hotel brand with over 470 locations within the Carlson Rezidor Hotel Group. The Carlson Rezidor Hotel Group is a family-owned hospitality and travel company and is also the parent company to the Park Inn‚ Radisson Red‚ Park Plaza‚ Radisson‚ Radisson Blu‚ and the Quorvus Collection .The Country Inns & Suites Raleigh Durham Airport Location is a three star rated location where the core product is the rooms‚ and the facilitating products
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Holiday 1) a time of rest from work‚ school etc [= vacation American English] 2) a period of time when you travel to another place for pleasure [= vacation American English] 3) a day fixed by law on which people do not have to go to work or school. E.g.The 4th of July is a national holiday in the US. 4) the holiday season‚ the holidays a) American English-the period between Thanksgiving and New Year b) British English-the period in the summer when most people take a holiday
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The Holidays The meaning of holidays is essentially a time we embark moments and share time with love one’s. In the United Sates‚ holidays are a very superior time that many of us embrace. Many can think back on holidays that they’ve encountered and recollect favorable moments. For many‚ it is the time of the year when people seem to grasp inside of one another and distinguish the best of things. Clearly‚ to some amount the “holiday season” gives people a sense of pleasure
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