CUSTOMER RELATIONSHIP MANAGEMENT – BECAUSE OUR BUSINESS IS ABOUT GROWING TOGETHER CASE STUDY: ICICI BANK RETAIL MANAGEMENT BY AKANKSHA CHOUDHARY 088503 BMS III‚ 6TH SEMESTER ST. FRANCIS DEGREE COLLEGE FOR WOMEN 2010-2011 CHAPTER OF CONTENTS 1. Introduction 2. Customer relationship 3. Origin of customer relationship management (CRM) 4. Features of CRM 5. Perspectives of CRM 6. Customer relationship measurement 7. Types of CRM systems 8. Scope of CRM
Premium Customer relationship management
D.‚ CPA‚ CMA‚ INTRODUCTION In the past‚ bank accountants paid little or no attention to the use of managerial accounting concepts in the banking industry. Viewing managerial accounting from the perspective of the banking industry provides a unique opportunity to explore the development of the internal reporting structure. While the use of internal cost and profitabiHty reports is widespread in merchandising‚ manufacturing‚ and other service industries‚ banks have historically focused only on overall
Premium Cost accounting Costs Management accounting
“In the first short essay‚ you are expected to complete Exercise 9 on page 49 of the text book. The World Bank’s website interfaces into the World Bank’s knowledge management systems. This site and its underlying knowledge management systems has been highly acclaimed and won many awards. Visit their website http://www.worldbank.org/index.html‚ find the various papers that explain the theory underpinning the site‚ searching on ‘knowledge management’ and ‘knowledge sharing’ and similar terms. Study
Premium Knowledge management
Indian Institute of Planning Management Banjara Hills‚ Hyderabad. CITI BANK Introduction Citigroup Inc. is an American multinational financial services company based in New York City. Citigroup was formed from one of the world ’s largest mergers in history by combining the banking giant Citicorp and financial conglomerate Travelers Group on April 7‚ 1998. Citigroup Inc. has the world ’s largest financial services network in the world‚ spanning 140 countries with approximately 16‚000 offices
Premium Credit card Bank Southeast Asia
CUSTOMER RELATIONSHIP MANAGEMENT IN INDIAN BANKS * Popli‚ G.S ** Rao‚ D.N. 1. Background Relationship Marketing is the process of building long term mutually beneficial relationship with the customers. The Financial Institutions in the developed countries are using this marketing tool very effectively by taking full advantage of Information and Communication Technologies. The Indian Banking Industry which was operating in a bureaucratic style prior to 1991 had to undergo large scale transformation
Premium Customer relationship management
Assessing Risks On Securities In The Banking Sector RESEARCH METHOD BFSL/10/FT Bsc[Hons] Financial Services With Law NAME STUDENT ID • VEERASAMI JEVIN 101772 • BOODHUN PREMA • GORIAH ATHMA RAO • ETIENNE ANNE-SOPHIE • POINEN SELVI [pic] ABSTRACT Assessing risk on security in the banking sector is a step in the risk management procedure. In this study you will have a glance of all types of risks that
Premium
(i)Introduction of Public Bank Public Bank Berhad is the third largest banking group in Malaysia. Public Bank had total assets of RM 305.73 million as at the end of 2013. Public Bank was established by its founder and chairman who is Tan Sri Dato’ Sri Dr.The Hong Piow. (Public Bank Berhad 2013). Public Bank Berhad have a total of 382 branches and hired over 17‚900 employees to give the serve of the financial needs to Malaysians and citizen of foreign. In Malaysia‚ the Bank has 258 well distributed
Premium Recruitment Employment Risk management
BRAC Bank started its journey on 4th July‚ 2001 as a private commercial bank focused on Small and Medium Enterprises (SME). In just a decade‚ the Bank has become a leading bank in Bangladesh‚ keeping its core focus in SME yet becoming one of country’s leading financial hypermarket. Today BRAC Bank holds a dynamic network of 157 branches‚ 400 SME unit offices‚ 500 Remittance Delivery Points‚ nearly 350 ATMs and 14 Financial Kiosks across the country. The stakeholders of the bank are BRAC‚ the largest
Premium Corporate social responsibility Bank
Stefanie Anderson‚ would you conclude that the company is a good credit risk? If not‚ provide recommendations to the client on how to solve their issues. Facts Dawson Stores‚ Inc. was incorporated in 1881 by John Dawson Sr. After his death‚ tge stock had been widely spread since he divided his share among his five children and 14 grandchildren. John Dawson Jr. is now the president of Dawson Stores‚ Inc. His brother‚ Bill‚ is the Vice-president and Treasurer‚ and their two sisters and two cousins
Premium Financial ratios Financial ratio Balance sheet
students require to write a report on a research project that may be given as a requirement by the organization or can be selected by the student in consultation with the institutional advisors. Accordingly‚ due to the affiliation with The Trust Bank Limited (The TBL) and previous exposure to employee related issues‚ ‘Employees’ Job Satisfaction in the TBL’ was chosen as the subject by the researcher. It is believed that this analysis including the recommendations will be of some importance both
Premium Qualitative research Bank