Customer Service of Grameenphone: An Evaluation Table of contents Executive Summary VII Chapter 1: Introduction of the Report 1 1.1 Origin of the report 1 1.2 Objective 1 1.3 Scope 2 1.4 Limitations 2 1.5 Historical Background 2 1.6 Sources & Methods of Collecting Data 3 1.7 Acronyms 3 1.8 Report Preview 4 Chapter 2: GP Organizational Information 5 2.1 Company Vision 5 2.2 Company Mission 6 2.3 Our Values 6 2.4 Good Business‚ Good Development 7 2.5
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C．INTERNAL ENVIRONMENT 1. Organizational structure 2.Strengths and weaknesses Strengths Brand Recognition High quality products Strong Culture Social responsibility Use of technology Weaknesses Expensive products Overcrowding Culture clash in different markets As a company of world’s top five hundred‚ Starbucks has some strengths. Global Brand Recognition Starbucks has a distinct purpose. It has built as a place between homes and offices for their target customers. There is an atmosphere，where
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Letter of Transmittal: December 27‚ 2011. __________________ Professor Institute of Business Administration‚ University of Dhaka. Sir‚ With due respect‚ we are here to submit the following report on Bangladesh Premier League according to the instructions given by you. After going to Bangladesh Football Federation (BFF) and doing a thorough online research on Bangladesh Premier League‚ we have been quite successful in collecting necessary background information about it. A survey
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Avira Version 2013 Release Information The First Release‚ moving Avira from System to User Security This release starts the transition toward a user centric view of the security. Until now‚ we always exclusively protected devices. Now we protect also user’s social networks and we emphasize the importance of the parental control for protecting the children from online dangers. Starting with this release‚ we will no longer have the year as part of the product name: e.g. Avira Antivirus Premium
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While playing Mikes Bikes‚ how might your team use Porter’s Five Forces as a tool for making decisions? Post a comment on another classmate’s discussion. This forum closes: midnight Friday Porter’s five forces indicates whether an industry is attractive based on five factors which are threat of new entrants‚ bargaining power of buyers‚ bargaining power of suppliers‚ threat of substitutes and rivalry between competition. In relation to Mikes Bikes‚ the threat of new entrant factors which
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Analysis of Tiger Airways internal and external environment Low cost carriers (LCC)‚ also known as budget/discount airlines‚ offer generally low fares but eliminate most traditional passenger services. There are five low cost carriers operating in Australia namely Tiger Airways‚ Jetstar‚ AirAsia‚ Virgin Blue and Pacific Blue. The purpose of this report is to conduct an analysis of Tiger Airways internal and external environment and to make recommendations as to how the Tiger Airways might maintain
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of course This is to inform you that we have completed the report on the assigned organization‚ Grameenphone ltd. The report focuses on financial performance evaluation of Grameenphone ltd and compares GP with the only other telecommunication company listed in the stock market‚ which is Bangladesh Submarine Cables Company ltd. (BSCCL). The report‚ titled Financial Performance Evaluation of Grameenphone Ltd has been prepared for the completion of the course Introduction to Financial Management. In
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History & Grameenphone Milestones 2011 Launched ‘My zone’- location based discount on usage‚ Micro SIM cards for iPhone‚ Spondon Package with 1-sec pulse; Grameenphone Branded Handset (C200‚ QWERTY handset ‘Q100’ and Android Handset ‘Crystal’)‚ Customer Experience Lab‚ eCare solution; Completed swapping of 7‚272 nos. of BTS; Reached 36.5 Million Subscribers 2009 Listed on Dhaka Stock Exchange Ltd. and Chittagong Stock Exchange Ltd.; Launched Internet Modem‚ Special Olympic Regional Talent Hunt‚
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Distinguish between internal and external environment of business and in each case explain five components of the environment. The term business‚ in economic sense means human activities which are performed with the objectives of earning profits. Human activity for earning profit may be in the form of production‚ extraction or purchase of goods for sale. It is expected of business to provide goods and services to the society in an effective manner. Thus‚ in today’s competitive environment‚ survival of
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March 26‚ 1997 Grameen phone launched its service on the Independence Day of Bangladesh November 5‚ 2006 After almost 10 years of operation‚ Grameen phone has over 10 million subscribers September 20‚ 2007 Grameenphone announces 15 million subscribers. Grameenphone is now the leading telecommunications service provider in the country with more than 20 million subscribers as of June 2008.Presently‚ there are about 30 million telephone users in the country‚ of which‚ a little over one
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