Sporting Goods Store Bill Thompson is the new manager of a retail sporting goods store in Vermont that is part of a national chain. Bill‚ who is 25 years old‚ has been working for the company for four years. Before his promotion he was the assistant manager for two years at a company store in Delaware. Last week he was briefly introduced to the employees by his boss‚ the regional manager. The profit performance of this store is below average for its location and Bill is looking forward to the
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CASE 4: Pauli’s Restaurant and Microbrewery Draft a response to this customer. Analyze the responses of your classmates. What makes a good “service recovery” response. Develop some general guidelines. A. Response Letter: Dear Sir/Ma’am‚ I am writing in response to your letter in which you described your disappointment in our service. I apologize for the treatment you and your family received and want to assure you that it does not reflect the quality of service we strive to maintain. I have
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The book in which this essay is about is called Dragonwings. Laurence Yep wrote Dragonwings. The main setting is in America during the early 1900?s. The main characters are Moon shadow (a young Tang child)‚ his father Windrider‚ and black dog shows up throughout the story. This father and son have a dream of building a flying machine. There are really many conflicts in this story. The main ones are Windrider and Moon Shadow trying to build a flying machine‚ Black Dog being addicted to opium‚ and
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plot is affected by three minor characters: Ben‚ Charley and Howard. The minor characters help the story’s protagonist‚ Willy‚ develop extensively throughout the course of the play; therefore‚ they are key elements in the advancing story line. This story line blends and contrasts Willy’s closest companions‚ Ben and Charley. They represent two aspects of Willy’s ideals. Howard‚ Willy’s boss‚ functions in order to heighten the destruction of Willy’s dream. The characters Ben‚ Charley and Howard are influential
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COMMON GOOD The common good is understood as the collection of social conditions that make it possible for each social group and all of their individual members to achieve their potential. It means that each social group must take account of the rights and aspirations of other groups‚ and of the well-being of the whole human family. The rights and duties of individuals and groups must be harmonized under the common good. The common good comprises the sum total of social conditions which allow
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the reader very unique and yet similar characters. We have “Good Country People” and “A Good Man is Hard to Find”‚ both containing people who have trouble being true to themselves and lying to others. Who says that a good plotline is the most important element for a great piece of literature when you have manipulative and hypocritical characters to cause drama and suspense? The grandmother from “A Good Man is Hard to Find”‚ the salesman and Hulga from “Good Country People” are prime examples of
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Emily the Fallen Rose In the story “A Rose for Emily”‚ William Faulkner uses characterization to reveal the character of Miss Emily. Her character is portrayed through physical description‚ her actions‚ feelings and words‚ and through the narrator ’s remarks about Emily’s nature‚ and through the actions‚ words‚ and feelings‚ of the other characters. In "A Rose for Emily"‚ William Faulkner creates a story about a woman who loses her sense of reality
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could lead to major lawsuits and they did not want to deal with these ethical issues. In this paper‚ I will apply steps A through D of the Utility Test to this case and I will also apply the Common Good Test to this case as well. After comparing and contrasting the Utility Test with the Common Good Test‚ I will then determine which test is the most informative in terms of my evaluation of the case. Utility Test Steps in the Sole Remaining Supplier Case “For the utility test (or “Utilitarian
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Flannery O’Connor has written several stories. In at least two of her stories‚ “A Good Man is Hard to Find” and “Good Country People”‚ three of the characters have several similarities. Although they don’t have the same position in the stories‚ they do have several similar personality traits. Manley Pointer‚ The Misfit‚ and the grandmother all have things in common even though they are very different people. In the story “Good County People” by Flannery O’Connor‚ Manley Pointer is seen as an uneducated
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mysterious and adventures heartfelt family story which explores life and relationships. The three main characters are Mina‚ Skellig‚ Michael. I am exploring the characters of Skellig and Mina and their role for changing Michael’s life. Skellig and Mina create positive changes in Michael’s life‚ however his family situation also contributes to his growth. As you move though the book Michael character changes‚ he no longer isolates himself and no longer hides his feelings. At the start of the book he
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