concern among the service providers especially banks. Banks have their own way of managing their relationships with the customers. However‚ the perception of customers on CRM practices among banks should also be taken into consideration. Here in this paper‚ effort is given to study the comparative perception of SBI customers and other nationalised banks customers’ in the issue of CRM practices. It is observed that the approach of CRM by SBI and other nationalised are to some extent same and one but the
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of Total Quality Management (TQM) Total Quality Management (TQM) is a philosophy of management that strives to make the best use of all available resources and opportunities through continuous improvement. TQM means achieving quality in terms of all functions of the enterprise. Many researchers attempted to analyze how IT and TQM can jointly add value to organizations and the purpose of this first post on TQM is to evaluate the practicality of TQM in an IT service. In this evaluation
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implemented by emerging markets refers to economic policies created by John Williamson (Hooper‚ 2002; Rodrik‚ 2006). It is based on financial liberalization theory of McKinnon and Shaw‚ which emphasis on freeing financial markets from government intervention. Financial liberalization theory assumed perfect financial markets with perfect information‚ perfect competition and depends on institution-free analysis (Demetriades‚ 1999). These assumptions are irrelevant in the sense that market‚ as a whole
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Hong Kong Special Administrative Region‚ China‚ March 2010 (Elvin Wyly). Hong Kong is one of the world’s most highly urbanized societies‚ and one of the wealthiest. Yet urbanization does not always deliver prosperity: more than a billion of the world’s urban people live in severe poverty in the slums of fast-growing “megacities.” Contemporary Urbanization and Global City-Systems Urban Studies 200‚ Cities September 29‚ 2012 Elvin Wyly A World of Urbanization ...In Wealthy Countries (the Global North)
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MANAGING INNOVATION AND CREATIVITY MAN 385 – SPRING 2011 Professor Office Office Hours Phone E-Mail Course Web Page Luis L. Martins‚ Ph.D. CBA 4.246 3:30 – 4:30 PM Mondays and Wednesdays‚ or by appointment 512-471-5286 luis.martins@mccombs.utexas.edu (preferred contact method) via Blackboard Course Overview and Objectives In its December 2009 issue‚ the Economist stated that innovation “is now recognized as one of the most important contributors to economic growth.” Earlier‚ in June 2006
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INDUSTRIAL AND MANAGEMENT ENGINEERING PROFESSORS Chatterjee Jayanta Mittal A K Kripa Shanker Sharma N K Sharma R R K (Head) Sinha Arun P Varman‚ Rahul jayanta mittal ks rrks asinha rahulv 7858 7345 7683 7172 7782 7970 VISITING FACULTY Sarkar Runa Sengupta R N Phani B V Singh Anoop runa raghus 6608 6607 ASSISTANT PROFESSORS Peeyush Mehta pmehta 6647 nksharma 7622 bvphani anoops 6606 7679 ASSOCIATE PROFESSOR Bansal‚ Veena Swami Sanjeev Convenor‚ DUGC Convenor‚ DPGC Faculty Counsellor:
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Oligopoly in Telecommunications Industry in Malaysia By Siaw Fong Fong P-GSM0017/14 A Term Paper Submitted for ADW 614 Managerial Economics In Partial Fulfillment of the Requirements for the Degree of Master of Business Administration Prepared for Dr. Tajul Ariffin Masron Universiti Sains Malaysia Graduate School of Business Penang May 2014 Table of Content Abstract Oligopoly & Game Theory Malaysia Telecommunications History Current Situation in Telecommunications
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I. Introduction Emerging markets are nations with social or business activity in the process of rapid growth and industrialization. The economies of China and India are considered to be the largest. According to the Economist many people find the term outdated‚ but no new term has yet to gain much traction. Emerging market hedge fund capital reached a record new level in the first quarter of 2011 of $121 billion. The seven largest emerging and developing economies by either nominal GDP or GDP (PPP)
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2013 Critical Evaluation of the Role of MNCs A Brief Study on Reckitt Benckiser Department of Marketing | University of Chittagong A Term Paper on Critical Evaluation of the Role of MNC: A Brief Study on RECKITT BENCKISER S UBMITTED TO : Mohammed Shahedul Quader Assistant Professor Department of Marketing Studies and International Marketing University of Chittagong S UBMITTED BY: Md. Mahmodul Hasan Rone Id- 08304034 Session: 2007-08 Department of Marketing Studies
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Aquino gov’t falls short of jobs‚ spending targets JOBS NEEDED. While the Philippine economy enjoyed highs in 2012‚ millions of Filipinos are in search of decent jobs. Photo by AFP. MANILA‚ Philippines - The Aquino administration has fallen short of its employment generation target of a million per year‚ while its public spending ratio continued to slide. In the Socioeconomic Report (SER) 2010-2012 released by the National Economic and Development Authority (NEDA)‚ the agency said the administration
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