emeraldinsight.com/1756-669X.htm IJQSS 1‚1 Service quality‚ customer satisfaction‚ and behavioral intentions in fast-food restaurants Hong Qin and Victor R. Prybutok Information Technology and Decision Sciences Department‚ College of Business Administration‚ University of North Texas‚ Denton‚ Texas‚ USA Abstract Purpose – This study aims to explore the potential dimensions of service quality‚ and examine the relationship among service quality‚ food quality‚ perceived value‚ customer satisfaction
Premium Marketing Service Fast food
Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
Premium Marketing Service system Service
In the last 50 years‚ human services workers are now able to offer a magnitude of services to millions of more Americans. The two major focus areas were mainly known to be food and work however‚ that has been constantly changing due to the higher demand of needs from Americans. A much larger amount of people is in need for many more different things than they were fifty years ago.. Americans are now in desperate need for clothing‚ shelter‚ healthcare as well as food. As Americans are being forced
Premium Minimum wage Sociology Nonviolent Communication
the best form of service that an individual or a group of volunteers can perform is community service. Generally community service is the thoughtful practices of people in order to better their environment and society. Actions such as helping the homeless‚ cleaning up after vandalized walls‚ providing food for the less fortunate‚ educating children with learning disabilities‚ recycling‚ and helping the aged are all forms of performing community service. A successful community service involves the best
Premium Community service Homelessness Community
ALL ABOUT FA(S)T FOOD In 1921‚ after World War 1‚ vehicles became more popular and more affordable for the middle class; therefore‚ drive-in restaurants were introduced. Founded by Billy Ingram and Walter Anderson‚ the American Company White Castle‚ is generally credited with opening the second fast food outlet and first hamburger chain. Walter Anderson had built the first drive-in restaurant in Wichita in 1916‚ introducing a low cost and high speed hamburger restaurant. White Castle was tremendously
Premium Fast food Hamburger Fast food restaurant
as a wholly independent business entity‚ and today we are thriving because of it. The airline has recorded an annual profit in every year since its third in operation. Continuing our explosive growth while continually striving to provide the best service in the industry is the secret of Emirates’ success. The airline’s business includes: * An award-winning international cargo division * A full-fledged destination management and leisure division * An airline IT developer. Flying to more
Premium Emirates The Emirates Group United Arab Emirates
Food for Thought As of 2005‚ hunger continues to be a worldwide problem. According to the Food and Agriculture Organization of the United Nations‚ "850 million people worldwide were undernourished in 1999 to 2005‚ the most recent years for which figures are available" and the number of hungry people has recently been increasing. The official poverty rate in the U.S. has increased for four consecutive years‚ from a 26-year low of 11.3%
Premium Nutrition Learning Management
illnesses directly resulting from food contamination cause approximately 76 million illnesses‚ 325‚000 hospitalizations‚ and 5‚000 deaths each year in the United States. The rise of food-related illnesses can be mostly attributed to increased eating out. Half of every dollar spent on food in this country is spend on food prepared outside of the home. As the amount of people involved preparing our food rises‚ so does the risk of contracting an illness from food (Levitt). The people at the greatest
Premium Nutrition Obesity Food
storage‚ preparation and serving of food. Food safety Act 1990 This covers health and hygiene in the setting. We have to be checked by the environmental health officer. Storage of food – We store food safely in the fridge The fridge should be 3-5 degrees. Freezers should be -18 degrees Make sure we store them in the right place cover up food in the fridge‚ make sure they are kept in date. preparation of food- aware of different chopping boards – we only prepare food that
Premium Nutrition Food
The Royal Voluntary Service (known as the Women ’s Voluntary Service from 1938 to 1966; Women’s Royal Voluntary Service from 1966 to 2005 and WRVS from 2005 to 2013) is a voluntary organization concerned with helping people in need throughout England‚ Scotland and Wales. It was founded in 1938 by Stella Isaacs‚ Marchioness of Reading as a British women’s organization to aid civilians. Contents [hide] 1 Objectives 2 Structure 3 World War II 3.1 Evacuation‚ clothing distribution and returning
Premium World War II