operation so that it drives the long-term strategy of the hotel. (10 marks) 2. What questions might Wernie ask to judge whether his operation is a Stage 1‚ Stage 2‚ Stage 3‚ or Stage 4 operations on Hayes and Wheelwright’s scale of excellence? (20 marks) 3. The case describes how quality‚ speed‚ dependability‚ flexibility and cost impact on the hotel’s external customers
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following pages‚ is (based on an exhaustive interview with the contracts manager of the company)‚ analyses the company‚ Shutdown Maintenance Services (SMS)‚ on the basis of‚ i.e.‚ quality‚ speed‚ dependability‚ flexibility‚ and‚ cost. The assignment also illustrates and explains how each stage of the above mentioned objective principles are implemented and more importantly the analysis of the company based on these principles. By analysing the company‚ we understand how efficient and competitive the
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are efficient in terms of using as few resources as needed‚ and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials‚ labor‚ and energy) into outputs (in the form of goods and/or services). The Big 5 of Operations performance objectives Operations add value for customers and contribute to competiveness by being able to satisfy the requirements of its customers. It uses key performance measures to align
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one must have a plan in place to ensure total quality in the goods they produce‚ in the service that’s provided‚ and in the support that’s given to its consumer’s. And to make sure that the company’s information is protected one must establish a system that can manage the information as an asset. In this paper researched five articles detailing best practices in ensuring quality‚ speed‚ and flexibility in organization. Those practices are: Total quality management‚ mass customization‚ theory of constraints
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Introduction 2 Five Performance Objectives 3 Implement and Support Process 5 Evaluating Model 6 Conclusion 7 Reference 8 Introduction “Operation strategy concerns the pattern of strategic decisions and actions which set the role‚ objectives and activities of the operation.” It refers to the process to set mission and goals‚ make specific decisions for achieve specific objectives; and the procedure to design and formulate the strategy of operations. Operation strategy is one part of the organizational
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OPERATIONS PERFORMANCE OBJECTIVES In accordance with Slack‚ Chambers and Johnston‚ performance objectives is a generic set of performance and indicators that can be used to set the objectives or judge the performance of any type of operation. In this context‚ there are five key most objectives that can or will be used to help improve the operations of a service industry (Dental health care as stated earlier). a) Quality Quality can be defined in so many ways. In simpler terms we will describe
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Dependability What is the difference between a 4 dollar pen and a 4 dollar box of pens? The expensive pen can be relied on more than the entire box of pens. You will break‚ loose and forget a pen from that box time and time again. But that 4 dollar one? Youll keep track of it‚ it will last longer and you remember who you loan it to. It’s a good reliable pen. It doesn’t give you issues. Insert credibility statement In 2006 a small arms study was performed on all the standard issues firearms for
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Managing Cost of Quality: Insight into Industry Practice Andrea Schiffauerova *‚ Vince Thomson ** * École Polytechnique de Montréal‚ Department of Mathematics and Industrial Engineering‚ Montreal ** Department of Mechanical Engineering‚ McGill University‚ Montreal‚ Canada Article Reference: Schiffauerova‚ A. and Thomson‚ V.‚ “Managing cost of quality: Insight into industry practice”‚ The TQM Magazine‚ 2006 Abstract This paper reports on the study of the quality costing practices at four large
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Using the specific operations performance objectives explain why do you thing TMC is a world-class company? A company should be concerned to satisfy its customers’ requirements for fast and dependable services at reasonable price‚ as well as helping its own suppliers to improve services they offer. There are five basic performance objectives and they apply to all types of operation: • Quality • Speed • Dependability • Flexibility • Cost (Slack‚ N. et al‚ 2001). These
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Cost of Quality (COQ) "The cost of quality." It’s a term that’s widely used – and widely misunderstood. The "cost of quality" isn’t the price of creating a quality product or service. It’s the cost of NOT creating a quality product or service. Every time work is redone‚ the cost of quality increases. Obvious examples include: The reworking of a manufactured item. The retesting of an assembly. The rebuilding of a tool. The correction of a bank statement. The reworking of a service‚ such as
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