QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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A NEW TENDENCY IN TOURISM SECTOR: THEMED HOTELS AN EMPIRICAL RESEARCH ABOUT TOURIST PROFILE WHO PREFERS TO STAY AT THEMED HOTELS IN ANTALYA AND REASONS OF PREFERENCE Ahmet AKTA ‚ Prof. Dr.‚ Akdeniz University Alanya Faculty of Administration‚ Antalya‚ TURKEY Seden ALGÜR‚ Phd Student‚ Akdeniz University Institute of Social Sciences‚ Antalya‚ TURKEY ABSTRACT Tourism being industry without chimney in our country which has stepped important paces with membership process of the EU‚ has been
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Hotel industry is a place often times visited by travelers and with a large number of population who love to rest and relax by lodging‚ taking reception in parties‚ anniversaries celebration‚ birthday‚ weeding‚ business meetings and seminars for they are looking for a nice and convenient location where they can hold the event By this hotels are mushrooming in the City. Hotel is first being establish in 1850’s the first hotel build in the Philippines name Hotel Del Oriente in Binondo Manila. the
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| Alicia Monzón | | Strategic Management 2ºA | | PORTER’S FIVE-FORCES’ ANALYSIS OF THE SPANISH OLIVE OIL INDUSTRY | The Spanish Olive Oil Industry The Spanish Olive Oil Industry Index Introduction 2 1. Intensity of current competence 2 2. Menace of New Entrance 3 3. Menace of substitute products 3 4. Bargaining power of suppliers/ 5. customers 4 Bibliography 4 Introduction The cultivation of olives and the production of olive oil have
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La Amistad In 1839‚ Africans being carried from Havana‚ Cuba‚ to Puerto Principe‚ Cuba‚ revolted against their captors aboard the ship La Amistad (Spanish for ’friendship’). They were stolen from Africa‚ transported to the Americas‚ and were “passed off” as having been born in Cuba. After the revolt‚ the Africans demanded to be returned home‚ but the ship’s navigator lied to them about their course‚ and sailed them north along the North American coast to Long Island‚ New York. The schooner was subsequently
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categories of Marriott hotels which are separated by location and type. Each category is aimed at a different target market‚ with wealthier individuals the target of category seven hotels while individuals looking to enjoy their vacation without breaking the bank are the target of lower category hotels. While all Marriott hotels strive to bring an excellent stay to their guests‚ the old phrase‚ “you get what you pay for‚” can certainly be applied to the various Marriott hotels. Within the seven
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NAIROBI’S FIVE STAR HOTELS CORPORATE SOCIAL RESPONSIBILITY PROGRAMMES AND THEIR IMPACT ON SOCIETY Kathurima Jane Mutimbi – M.Sc Department: Hospitality Management Supervisors: Dr. Alice Ondigi Dr. Godfrey Olukoye (Late) Corporate Social Responsibility‚ otherwise known as CSR‚ has been defined as the continuing commitment by businesses to contribute to economic development while improving the quality of life of the workforce and their families‚ as well as the local community and society. Studies
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com/downloads/Case_Studies_UK/Xerox_Marriott_CaseStudy_enGB.pdf - http://www.hotel-online.com/News/PressReleases2000_4th/Oct00_MAR5Point.html - http://www.successfulmeetings.com/Event-Planning/conference-management/Articles/MeetingNews-Cover-Story---Sales-Force-One--Alters-Marriott-s-Reps-Structure/
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McDonalds’s Introduction McDonald’s is the runway market leader in quick service restaurants. McDonald’s is operating in the UK since 1974‚ and now it has 1‚200 restaurants nationwide in the UK‚ including 700 drive-thru outlets. Around 60% of these restaurants are running by franchises. Restaurants are located where they are most convenient to its customers including on the high street‚ drive-thrus and a range of sites at shopping centres‚ airports and leisure parks. McDonald’s
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This essay will examine three human behavioral issues that have evolved from the social sciences in the context of managing organizations. The case study that will be used to analyze these conditions and theories deals with The Portman Hotel Company-San Francisco. Three issues will be addressed in the following order: fundamental attribution error‚ Expectancy Theory‚ and Operant Conditional Theory. First‚ a brief description will be provided for each theory‚ then how the theories relate to the
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