AN EMPIRICAL ANALYSIS OF AFTER SALES SERVICE AND CUSTOMER SATISFACTION Abstract. In today’s ever changing competitive environment‚ business cannot survive unless they satisfy their customers. The delivery of after sales service by a company is critical in satisfying customer needs and perceptions. In order to have quality after sales service a proper delivery system has to be in place. This is an empirical study on after sales quality of Pakistan’s automotive battery manufacturer. The research measured
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analysis of the insurance industry in Montenegro: It provides historical values for the Montenegrin insurance industry for the report’s 2009-2013 review period and forecast figures for the 2013-2018 forecast period. It offers a detailed analysis of the key segments and categories in the Montenegrin insurance industry‚ along with forecasts until 2018. It covers an exhaustive list of parameters‚ including written premium‚ incurred loss‚ loss ratio‚ commissions and expenses‚ combined ratio‚ total assets
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Forecast of Remittance in Bangladesh A Time Series Forecast 8/11/2012 North South University Prepared by: Athena Rahmetullah Leonora Adhikari Nudrat Faria Shreya Sumaita Maisha Tajkia Mahmud I. INTRODUCTION Remittances are funds transferred from migrants to their home country. They are the private savings of workers and families that are spent in the home country for food‚ clothing and other expenditures‚ and which drive the home economy. Remittance inflows in the economy of Bangladesh
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Inc. (A) SITUATION ANALYSIS: SaleSoft was founded in July 1993 with the objective of marketing PROCEED‚ a Comprehensive Sales Automation System (CSAS). Despite the fact that there was a good level of enthusiasm amongst the prospective buyers‚ the high level of supply time was a drawback with a meagre five such systems being sold till date. Thus converting the interest to sales was a real problem. Now‚ to seek additional funding from the Venture Capitalists for future developments‚ the company was
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SALES PLANNING AND OPERATIONS - AN ELECTRONIC COMPANY - F.AASHA NIYAS ID-CT/HND/BM/47/10 Lecturer: Miss NIROSHA SAJEEWANI 15/03/2014 Acknowledgement Initially I would like to thank my Almighty god for giving me courage and gratitude todo this assignment. Any effort at any level can’t be satisfactorily completed without theSupport and guidance of my professor Miss. Nirosha Sajeewani who gave me the golden opportunityTo do this wonderful assignment which also helped me in doing a
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Apparel Forecast Trend Report: Spring/Summer 2014 Apparel Forecast Trend Report: Spring/Summer 2014 Women’s apparel has always been a dominant driving force in the fashion industry due to many factors—passion for style and trends‚ the variety of assortments offered at retail stores‚ contributions to the majority of clothing purchases‚ and the inspiration that comes from the runway shows in major capital cities in the U.S and abroad. In the past few years however‚ the fashion
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The Quarterly Sales Report ChiVonda Wiliams Lorain Context of Case This case involves the vice president of sales at Selit Corp. and his approach at analyzing sales data. Ron Hagler‚ had just received a report on the past five years of quarterly sales data for the regions that he is in charge of. After Ron looks at the sales data‚ he immediately calls a meeting with his regional managers to discuss what he saw. He is correct when he notifies his managers that sales rose and fell during
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question: ‘Critically examine the proposition that the growth in loan sales and securitisation was responsible for the recent financial crisis.’ Introduction: 1. Provide a definition of loan sales and introduce type of loan sales contracts: Participations and assignments 2. Provide a definition of securitisation 3. The risks of loan sales and securitisation to investors Main section: 1. Current markets of loan sales and securitisation 2. The reason of banks and other Financial
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2. Know the factors involved in buying used small buses for sale Used small buses for sale can make an incredible tour bus for your group or small orchestra‚ allowing you to get all your band associates‚ roadies‚ and musical instruments between coasts in great comfort. Although this team bus for sale is small‚ it is strong and spacious and you can change the interior to meet your riding needs‚ as well. You can achieve this‚ by removing some of the seating and adding cabinets‚ tables‚ and even beds
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THE SALES FORCE TECHNOLOGY–PERFORMANCE CHAIN: THE ROLE OF ADAPTIVE SELLING AND EFFORT Adam Rapp‚ Raj Agnihotri‚ and Lukas P. Forbes Firms continue to struggle with the implementation of sales force technology tools and the role they play in sales representative performance. This research expands previous literature in the area of sales force automation (SFA) and customer relationship management (CRM) by looking at the consequences after technology adoption by a sales force. Data were gathered from
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