Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
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USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNICATION (F/602/2335) 1.1 Review the range of groups and individual whose communication needs must be addressed in own job role Communication with doctor’s surgery is vital & crucial in our setting. Residents’ & family alike are dependent on us to immediately recognise any sign & symptoms of any type of illness. They will be able to recognise an illness if we will be able to give them signs or symptoms of the residents as we are the one who should know
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A positive relationship is a relationship that benefits children or young people to participate in and benefit from the setting. Effective communication is the key aspect of building a relationship between children‚ young people or adults. Body language‚ tone of voice and eye contact can tell us a lot about a person and also helps us determine how we are going to respond appropriately. Within the classroom we need to communicate effectively as we will come across a lot of different people with different
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Unit 4222-395 Promote effective communication with individuals with sensory loss 1.1 The communication that takes place between two people (the sender and the receiver) is known as two way communication. The main feature of two way communication is the flow of information from both ways. This process is called a communication cycle as the process goes around in circles. • Ideas occur – individual thinks of something they want to communicate. Communication always has a purpose. It might
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UNIT 1 OCR HEALTH AND SOCIAL CARE LEVEL 3 TASK 1 How to promote service users rights and Responsibilities In care settings the term quality practice is used to describe the promotion of service users` rights‚ which are essentially the same rights that are afforded to everyone else‚ such as the right to marry and freedom of expression; Care workers must actively promote the rights of service users in order to maintain quality practice. One of the toughest things is to balance out rights and
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Extra Credit: pg. 212: #’s 1‚ 5-7‚ 12‚ 19-21‚ & 26-28 and pg. 250: #’s 1‚ 5-6‚ 8‚ & 11-16 Pg. 212 #’s 1‚ 5-7‚ 12‚ 19-20‚ & 26-28: 1. For each pair of terms‚ explain how the meanings of the terms differ. a. purine and pyrimidine: Purine: a nitrogenous base that has a double-ring structure; one of the two general categories of nitrogenous bases found in DAN and RNA; either adenine or guanine. Pyrimidine: a nitrogenous base that has a single-ring structure; one of the two general categories of
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Chapter 10 Managing and Allocating Support-Service Costs ANSWERS TO REVIEW QUESTIONS 10.1 The following factors should be considered when deciding whether to outsource a support service: • cost • quality‚ timeliness‚ and reliability • security of sensitive information • knowledge required 10.2 Some of the costs of cost allocation include: • additional bookkeeping; • additional management costs in selecting allocation methods and allocation
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meet the communication and language needs‚ wishes and preferences of individuals 1. Find out an individual’s communication and language needs‚ wishes and preferences. 2. Demonstrate communication methods that meet an individual’s communication needs‚ wishes and preferences. 3. Show how and when to seek advice about communication. It is always important to find out about each individual’s particular communication and language needs‚ wishes and preferences. Effective communication happens
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UNIT 74 Support individuals with specific communication needs 1 Understand specific communication needs and factors affecting them 1.1 Explain the importance of meeting an individual’s communication needs It is therefore important for the carer to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected
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The Rhetoric of Tom Bissell’s “Extra lives: Why Video Games Matter” Tom Bissell’s‚ a teacher at Portland State University‚ main idea was to indicate to his audience why video games matter to him by using various argumentative appeals. One must ask themselves‚ can this author be worthy of respect? Can he give his readers enough facts to get his argument across? Will he try to give us a soft story to buy his way into in his argument? Throughout most of Bissell’s book‚ he uses the logical appeal
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