Instructor Case: Southwest Airlines in 2010 Dr. Deb Sircar University of Greenwich Business School http://create.mcgraw-hill.com Copyright 2012 by The McGraw-Hill Companies‚ Inc. All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976‚ no part of this publication may be reproduced or distributed in any form or by any means‚ or stored in a database or retrieval system‚ without prior written permission of the publisher
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costs. Two of these groups are known as prevention costs and appraisal costs. These are incurred in an effort to keep defective products from falling into the hands of customers. The other two groups of costs are known as internal failure and external failure. Internal and external failure costs are incurred because defects are produced despite efforts to prevent them
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Background: Southwest Airlines is the largest airline measured by number of passengers carried each year within the United States. It is also known as a ‘discount airline’ compared with its large rivals in the industry. Rollin King and Herb Kelleher founded Southwest Airlines on June 18‚ 1971. Its first flights were from Love Field in Dallas to Houston and San Antonio‚ short hops with no-frills service and a simple fare structure. The airline began with one simple strategy: “If you get your passengers
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Case Study in: Johnson‚ G. et al.‚ 2005. Exploring Corporate Strategy. 7th ed. Essex: Pearson Education Ltd. 1. Internal audit of tangible‚ financial and intangible resources Tangible Resources 1. Human Resources * Ryanair currently employs 2000 people (2003) from 25 nations. * The pay is performance related and among the highest in the airline industry (Annual Report 2004‚ p. 5). Travel concessions and participation in the share option program is granted to all employees. In 2003 over 30% (639
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between Internal and External Motivation When asking the question "what is the difference between internal and external motivation?"‚ one may assume that the answer is simple. At first glance‚ one would simply say that internal motivation is something that someone uses to motivate themselves from within. In the same sense‚ one would say that external motivation is something that a person would use to "motivate" others to accomplish a task or achieve a certain goal. Internal motivation
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Internal company environment analysis Apple is a company which has always been run by engineers and programmers instead of managers since its birth. Even though Apple had skilled managers like Steven Jobs‚ other engineers and programmers do a lot of effort to put together all the new ideas and technological advancement to make Apple’s products successful. Apple is well known for its sophisticated development of its applications‚ high quality product and for its internal company environment. It
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Scandinavian Airlines: The Green Engine Decision Scandinavian Airlines serves 32 million people and is the largest airline in Scandinavia. It has been a first-mover in many areas and has built a positive reputation for corporate responsibility. Having decided to update its fleet with 55 Boeing 737s‚ SAS now has to decide whether to purchase DAC green engines. Arguments for and against purchasing the green engine – Director of Aircraft & Engine analysis Having spent almost five years on
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and externally. According to "Businessdictionary.com" (2013)‚ "Internal factors are inner strengths and weaknesses that an organization exhibits. Internal factors can strongly affect how well a company meets its objectives‚ and they might be seen as strengths if they have a favorable impact on a business‚ but as weaknesses if they have a deleterious effect on the business.” (para. 1). External factors are the opposite of internal factors because they involve all relevant forces outside a firm’s
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People with an internal locus of control believe their behavior and personal characteristics determine outcomes‚ whereas people with an external locus of control perceive outside factors like luck‚ fate‚ and other outside forces are controlling their lives (Yemen & Clawson). As externals tend to believe their lives are controlled by outside factors‚ they often experience higher levels of anxiety‚ stress‚ and job dissatisfaction than their internal counterparts. Penny’s external locus of control
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CASE STUDY: DISTRIBUTION AT AMERICAN AIRLINES OVERVIEW American Airlines is a major United States airline. It was formed in 1930 as a passenger airline and merged with different carriers since its formation. American Airlines’ operations grew rapidly after World War II. In 1921‚ American‘s corporate predecessor had only five small airplanes for transporting airmail. In 1946‚ American ordered 220 new planes. 1952 - American introduced the Magnetronic ― “Reservisor”‚ a mechanical console installed
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