Title: How to Improve Your Health General Purpose: To inform Specific Speech Purpose: To inform my audience about how they can improve their health by following a healthy diet and exercise routine Thesis Statement: You must understand that the main causes of heart diseases between some other illnesses are a sedentary life and an unhealthy diet. Introduction Who wouldn’t want to know the recipe for good health? The mixture of healthy diet and physical activity helps the body’s system
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Human relationship Other staff members will notice if a co-worker isn’t pulling his weight‚ and it can quickly have a detrimental effect on the morale of the entire workforce. Managers must identify the underperforming employees within their organization and deal with the behavior immediately. Step 1 Document the performance problems you observe. If the employee’s performance issues were raised as a concern by someone else‚ verify the allegations are legitimate by reviewing his work product
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The Negative Effects 1 The Negative Effects of Offshoring Customer Service Lisa Morris Com 120 December 1‚ 2009 Karen Halusek The Negative Effects 2 The Negative Effects of Offshoring Customer Service She is very excited. She just came home with her brand new computer. She and her husband had been saving every extra dollar for quite some time and they were finally able to purchase the computer they had been wanting. They succeeded
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In order to critically reflect on the statement “Management of the employee/ customer interaction presents a challenge to the manager of a service operation that is absent in the field of production/manufacturing” (Yeoman‚ 2004)” it is necessary to understand what customer interaction is. Heskett‚ Sasser and Hart (1990) define how at the heart of the service is the service exchange – when the customer comes in direct contact with the business employees and whilst Muhlemann‚ Oakland and Lockyer
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How Trees Improve the Environment Trees are ancient living organisms that existed since the creation of the Earth and have been crucial to the Earth’s ecosystem. The age of a tree is determined by cambium‚ a layer of growing bark‚ which forms a ring in the wood of the tree. Each ring of cambium‚ tells the age of the tree. The climate can also determine how fast a tree grows. For instance‚ in cool climates‚ cambium only grows in the spring and summer. But there are some cases where you cannot
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How Technology Can Assist or Hinder Information Management Practices in Organisations 1 INTRODUCTION Technology has come a long way in the past 10 to 15 years and we now have access to information at virtually any time‚ or place we wish. Organisations today rely heavily on technology and without it‚ would likely struggle to survive. Technology has enabled us to better service the needs of consumers in the ever-changing market. 2 ADVANTAGES The obvious advantage with technology today is
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Customer representative Introduction The Customer representative has to pick-up calls whither being performed internally or externally with regards to the organizational environment. In addition Customer representative further needs to respond against the customer queries through phone calls. He or she must be knowledgeable about the different products and services related to the organization in which the Customer representative is currently employed. Job description The job done by the Customer
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Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the founder
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CASE1: 100 YEN SUSHI HOUSE 1. Prepare a service blueprint for the 100 Yen Sushi House operation. [pic] 2. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? Features: The price is uniform‚ 100 yen per plate. There was a conveyor belt going around the ellipsoid service area. The whole operation is based on the repetitive manufacturing principle with appropriate ’just-in-time’ and quality control
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Customer Care In todays competitive environment‚ the issue of customer relations has become ever more important. With such wide choices available to the customer‚ the slightest dissatisfaction can easily result in customer taking their business else where. There are many methods available for an organisation to establish and maintain positive relationships with customer to help them retain their business. Communication is one of the most important methods as it covers many aspects of customer
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