• business studies
    are the Customer Service Manager at the National Maritime Museum (NMM) and you will have students joining your department as Interns for the summer holidays. In order to prepare for their arrival and induction programme, you will be required to prepare a training guide. Task One: Customer Service Create...
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  • Business Betc
    |Unit 11 – Customer Relations | | | | |Assignment title |Customer Relations...
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  • Unit 11: Business
    |BTEC First Diploma in Business 2010 | | |Unit 11: Customer Relations In Business | | Credit Value: 10 Deadline: Introduction ...
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  • Nvq to Do
    environment 4.3 Use own needs and rights when necessary to achieve work tasks and priorities BA302 Evaluate and improve own performance in a business environment 1.3 Describe ways of evaluating own work 1.6 Compare possible career progression routes 1.7 Describe possible development opportunities...
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  • Customer Service L3-Edi
    Effective from: 1 September 2008 Accreditation Number: 500/4380/8 Version 1 EDI Level 3 Certificate in Customer Service CU1080: Developing and Improving the Customer Service Process | F/600/0660 Level 3: 7 Credits Learner name: | Tracy Woollett | Learner registration number: |...
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  • Business
    raise attainment. This specification is Issue 2. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com References to third party material made in this specification are made in good faith. Edexcel does...
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  • Health Care Management
    Strategy (QCF) ATHE Level 7 Certificate in Developing Organisational Vision and Strategic Direction (QCF) ATHE Level 7 Certificate in Manage Continuous Organisation Improvement (QCF) ATHE Level 7 Certificate in Research for Senior Managers (QCF) ATHE Level 7 Certificate in Healthcare Management (QCF) ATHE Level...
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  • Research Paper
    ............................................................................................... 11 Unit 2: Principles of providing administrative services R/601/7639 ................................................................................... 12 Unit 2 Guidance on Delivery and Assessment .......
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  • Customer Service
    secret that some companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if...
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  • Athe level 6
    2013 version 3 © ATHE Ltd 2013 About ATHE We are an Ofqual regulated awarding organisation that specialises in management qualifications. Our QCF qualifications are designed in such a way that the course delivery can be as flexible and learner driven as the centre chooses, allowing centres to target...
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  • working or learming in a place that promotes equality and diversity
    Please note that this Assessment document has 4 pages and is made up of 3 Parts. Name: You should complete this Assessment in relation to an organisation that you are familiar with. For example, this could be: Your current workplace Your current place of learning (school, college, etc) A workplace...
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  • Strategic Operations Management
    itself among similar organisations in the same region or market. In this assignment we look at operational management, strategic change management and quality management systems and why organisations such as ARASA should implement integrated quality management systems that can increase organizational...
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  • Hnd Business
    Unit 15: Unit 16: Unit 17: Unit 18: Unit 19: Unit 20: Unit 21: Unit 22: Unit 23: Business Environment Managing Financial Resources and Decisions Organisations and Behaviour Marketing Principles Aspects of Contract and Negligence for Business Business Decision Making Business Strategy Research Project Management...
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  • ATHE
    Healthcare Management Nov 2011 v2 About ATHE We are an Ofqual regulated awarding organisation that specialises in management qualifications. Our QCF qualifications are designed in such a way that the course delivery can be as flexible and learner driven as the centre chooses, allowing centres to target...
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  • Student Studying
    employees pay for general training and firms pay for specific training? In basic competitive employees gets the gains from general training when an employee with increased general training he/she will have a salary bid up by other firms. On the other hand, the gains from specific training will maximise...
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  • Performance Management
    is often defined simply in output terms – the achievement of quantified objectives. But performance is a matter not only of what people achieve but how they achieve it. * The accomplishment, execution, carrying out, working out of anything ordered or undertaken.’ High performance results from appropriate...
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  • Supporting Good Practice in Performance and Reward Management
    an integrated (linking various aspects of the business, people management, individuals and teams) approach to delivering successful results in organisations by improving the performance and developing the capabilities of teams and individuals. Two main purposes of performance management are; * To...
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  • Strategy & Communication on Dfb Tilburg University
    5; Implementing a Strategy LA 6; Monitoring & Evaluating Strategic Performance Purpose The purpose of the report is to give an in depth view on the case company ‘Dienst Facilitaire Bedrijven’ of Tilburg University, and formulated a strategy with could improve the current situation. Recommendations ...
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  • Iam Level 2 Certificate in Principles of Business and Administration Qualification Handbook 2011 Edition
    knowledge of how to undertake everyday and more complex administrative tasks such as supporting events and managing information. The qualification is based on the business and administration national occupational standards developed by the Council for Administration (CFA) and can be used as the...
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  • Cim Pcm
    process and a business function, but also as a means of creating customer value in the short to medium term. This unit introduces you to the importance of the marketing planning process and the role of marketing across the organisation. The unit also aims to provide you with knowledge of the key marketing...
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