• business studies
    criteria: Pass 4: Describe how customer service can be monitored and evaluated Merit 3: Explain how monitoring & evaluating can improve customer service for the customer, the organisation and the employee Task Five: CONCLUSION Write a conclusion which describes how meeting the needs...
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  • Business Betc
    |Explain how monitoring and evaluating can improve customer service for the customer, the | | | | | | |organisation and the employee...
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  • Unit 11: Business
    customer service for the | | | |organisation. Give examples for British Airways. | | | |Explain how monitoring and evaluating can improve customer service for the employee...
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  • Nvq to Do
    works 1.2 Explain the organisation’s mission and purpose 1.3 Compare how the organisation works with other different types of organisations 2.2 Describe situations in which working with others can achieve positive results 2.6 Explain the purpose and benefits of agreeing quality measures...
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  • Customer Service L3-Edi
    Customer Service Process Learning outcomes: (1) Explain how customer feedback can improve the customer service process (2) Describe the process of promoting products and services (3) Explain the importance of effective teamwork and the monitoring of performance. Questions: (1...
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  • Customer Service
    party’s objectives and views and therefore streamlined actions and developments leading to success and profitability. P2 discuss the purpose of evaluating a customer service policy, indicating how can this assist future staff training & development? Customer service evaluation is a process of...
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  • Business
    and how individual roles contribute to service provision Assessment criteria 3.1 Identify different types of customer for a public sector organisation Explain why it is important to understand the needs of a public sector organisation’s customers Describe how public service provision can adapt to...
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  • Health Care Management
    . Understand effective leadership behaviour theory and practice 2. Understand how organisational structures and culture impact on the effectiveness of the organisation 3. Understand how the organisation can improve employee effectiveness to respond to business opportunities 4. Understand...
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  • Research Paper
    3.1 Identify different types of customer for a public sector organisation Explain why it is important to understand the needs of a public sector organisation’s customers 3.2 3.3 Describe how public service provision can adapt to changes in customer needs and type 3.4 Explain the...
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  • Performnace
    organisation. He should know that how I can play a role in organisation achievements. How a person can perform as a team and individual. He should know about hid skills and try to improve these skills. Maslow hierarchy two factor theory model explain that importance and motivation of individual and...
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  • Hnd Business
    service sector 3.1 describe the use of the extended marketing mix in a selected service sector businesses 3.2 explain how the product/service mix can be used to enhance value for the customer and organisation 3.3 explain how difficulties peculiar to the marketing of services can be overcome with...
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  • Athe level 6
    improvement in service delivery 3.3 Explain how continuous improvement can be implemented 51 Indicative Content 1. Understand how to identify and meet stakeholder needs in service delivery Identification of different stakeholder groups External customers, internal customers and other...
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  • Cim Pcm
    encounter. • Collaboration. • Transparency. • Creation of value. 2.4 Explain how relationship marketing can contribute to both long-term and shortterm customer retention: • Improve customer experience and develop brand loyalty. • Superior service levels. • Develop stakeholders as advocates. • Profile...
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  • Iam Level 2 Certificate in Principles of Business and Administration Qualification Handbook 2011 Edition
    sector in providing services and how individual roles contribute to service provision Assessment criteria The candidate can: 3.1 Identify different types of customer for a public sector organisation 3.2 Explain why it is important to understand the needs of a public sector organisation’s...
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  • Student Studying
    ? Advantage: Would attract people who like cruise=> we can have some ideas of how to improve product. It will useful to have this sort of employee on your staff, they might care more about the success of your firm. Create an opportunity for staff to gain knowledge of your company’s product=> make...
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  • Gtjj
    organisation guidance. guidance Learning outcomes. Assessment criteria. The learner will: The learner can: 1. Understand how structure and culture 1.1 Explain how organisational structure impacts on impact on people in organisations on people in organisations 1.2 Analyse how organisational culture...
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  • Strategy & Communication on Dfb Tilburg University
    . The different service departments can compete for the title of most accommodating department, with the slogan; “Just the way we like it!” 7. Keep on setting goals for each service department. And communicate how DFB is working to improve and remain. 8. End this first track by engaging in...
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  • ATHE
    in service delivery Explain how quality standards are set and monitored Analyse the concept of continuous improvement in service delivery Evaluate the need for continuous improvement in service delivery Explain how continuous improvement can be implemented 24 Indicative Content 1...
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  • Total Quality Management
    research for several financial and other service companies, then the key to customer satisfaction is managing both customer expectations and actual delivered service. The following diagram, which summarizes how perceived service can diverge from expected service, constitutes the essence of the Gap Analysis...
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  • Supporting Good Practice in Performance and Reward Management
    about how to improve the individuals’ performance, what measures can be put in place and how this can monitored. Most organisations have their performance reviews at once a year in the form of appraisals and have 6 month reviews. Although managers should keep their staff informed of their...
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