Delivering Learning and Development Activities: Customer Service Presentation Review 3.1 Feedback When planning and presenting my training session a factor that influenced it was my own knowledge of customer service training. Like others I taught‚ I had already gone through the process at work. I learnt the basic principles and adapted this in the workplace to provide excellent customer service. According to Don Kirkpatrick (2006) "Trainers must begin with desired results and then determine
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Surface area and Lateral surface area of Polyhedrons LSA or Lateral Surface Area refers to the sum of the areas of all the faces of a three-dimensional figure‚ excluding its bases. SA or Surface Area- refers to the sum of the areas of all the faces of a three-dimensional figure. It also referred to as the Total Surface Area (TSA). ~~~~~~~~~~~~~~~~~~~ For Rectangular Prism LSA= P(h) *where P=perimeter of the base ; h= measurement of the height SA= 2B+ LSA *where B= area of the
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Critique of a Play Area Dress up Area The area of the pre-school room that I have chosen to critically evaluate is the dress up area. Our pre-school consists of 20 children aged 3-4 years old spread over two sessions‚ and comprises both boys and girls. In our pre-school we have two polish children‚ one boy and one girl‚ who speak both English and Polish‚ one Chinese girl and one Zimbabwean boy. The rest of the children are Irish. Our pre-school room is one large room in a general childcare
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1 Explain how to create assessment opportunities that meet the needs of learners Assessment is a process of measuring the knowledge‚ skills and attitudes of students. This helps to monitor the learner’s progress in and understanding of a subject. Assessment should be planned. An assessment plan should address the variety of student learning styles and personalities. Many students dislike particular types of assessment‚ for example‚ examinations‚ tests‚ or essays. In an extreme case‚ having
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Biology Unit 1 – Section 3.1.1 Microorganisms as Pathogens To be considered a pathogen it must: Gain entry Colonise the tissues Resist the defences Cause damage to the tissues Pathogens include bacteria‚ viruses and fungi How do microorganisms enter the body Many pathogens enter through the gas exchange system (including ones that cause flu and TB) Food and water can carry pathogens into the stomach and intestines via the mouth and into the digestive system (including
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How is globalization affecting marketplaces in remote areas of the world? Quality of life for the poor is increased at an accelerated rate. The poor are better able to earn money and afford to buy the things they need. The International Monetary Fund talks about a study of the subject that was carried out by World Bank economists David Dollar and Aart Kraay: They concluded that since 1980‚ globalization has contributed to a reduction in poverty as well as a reduction in global income inequality
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3.1 Explain how products are developed to sustain competitive advantage 3.1.1 The product life cycle (PLC). The product life cycle is used for determining the lifespan of products and there are 4 sub stages of product: introduction‚ growth‚ maturity and decline. From 2007 until now‚ Honda Air Blade has become the most successful line of Honda’s motorbike as well as on market. Since it was born‚ Honda Air Blade has achieved sales of more than 2 million products. This year‚ from April to the end
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moment of inspiration‚ the why when and how of certain opportunity recognition. According to Schumpeter “the role of entrepreneurship is implicit as an underlying cause of innovation. However‚ innovation is not solely the domain of entrepreneurs” - The idea of Entrepreneurship somewhat relies on the effective means of innovation. The concept of innovation allows the development of new ideas‚ inventions and their making come to pass. Economic development undertakes the adoption of new market technologies
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infants to teens to adults they go through a series of developmental stages. Aspects of a child and young person’s development include: • Physical development‚ • Social and emotional development‚ • Intellectual development‚ • Language development. It is very important to understand how children develop and to know that all areas of development are equally as important as each other. Children develop at a different rate‚ so it’s impossible to tell exactly when a child will learn a given skill
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| How to Build a Supportive Workgroup | | | 4/20/2012 | This document seeks to inform the reader of the best ways to form a supportive workgroup. There are many methods and each is discussed in detail as to provide a wealth of knowledge. Having a supportive workgroup has been shown to allow the company to have more success‚ as well as employees who are loyal to the company. | Contents Paper Section 2 How to Build a Supportive Climate 2 The Twelve Steps 2 1. State the
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