functions and coordinating various resources * Goal * An outcome to be achieved or a destination to be reached over a period of time through the exercise of management functions and the expenditure of resources * Objective * A short term goal that is achieved in less than a year * Specific * Measurable * Attainable * Results-oriented * Time-limited * Organization * An entity managed by one or more persons to achieve stated
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Script When you are sitting in the Starbucks and look around‚ you will see this scene: Full of laptop computers and iPads Executives replying their emails Students doing their assignments Business people discussing their business activities The environment of Starbucks is unique when we think about general coffee shops. So there were some unfilled customer needs before Starbucks established in the US coffee shop market. Store location（convenience) Affordable price Comfortable environment
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The Coffee Industry Analysis The gourmet coffee industry has continued to grow for the Great Cups of Coffee company since it began in the year 1997. It seems that gourmet coffee has become in great demand for the American workforce and for people who love it. Coffee shops can serve as place to relax‚ read‚ socialize‚ work and study. Some coffee shops even provide wireless hot spots. The current trend seems to be spending five dollars on a cup of gourmet coffee. Some coffeehouse competitors of
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Help Us Overthrow the Tall/Short Mafia at Starbucks Coffee by Tom Magliozzi Our New Year’s Resolution this year involves Starbucks Coffee. Now as good as their coffee is‚ they have unnecessarily complicated my life and probably everyone else’s life‚ too. I’m not even going to deal with the fact that they make you choose between a million different kinds of coffee‚ like decaf‚ macchiato‚ Americano‚ skinny‚ ice‚ mocha‚ latte‚ schmatte‚ and all that stuff. We’ll deal with that problem another
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how he closed all of the Starbucks for three hours in order to have training time with the employees in making Starbucks drinks. This was during business hours where he could have been making revenue for the company. Instead of staying open and taking in more money he choose to put his employees learning first in order to have a sustainable organization. This shows his strong commitment to the company. 3. Schultz also addresses customer engagement‚ more specifically customer relationship management
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Running head: INCREASED CUSTOMER USAGE Increasing Starbucks’ Customer Usage and Improving Its Poor Customer Experience Problem Statement The purpose of this paper is to examine how Starbucks can increase current customer usage as well as maintain customer expectations in terms of customer satisfaction and service. Our team will examine Starbucks’ senior vice president of administration‚ Christine Day’s plans to invest an additional $40 million annually into the company’s
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Main Competitors Coffee shops Howard Schultz Wang jingying (CEO 0f Starbucks China) $14.9 billion (total 2013) $9.17 billion(China 2013) 10.4%(2013) 200000 (total 2013)12000 (China 2013) Coasta Coffee‚ McCafe2 Company Background & History History of Starbucks In 1971‚ Starbucks opens first store in Seattle’s Pike Place Market. In 1982‚Howard Schultz joined Starbucks as the director of retail operations and marketing. Starbucks begins providing coffee to fine restaurants
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Starbucks: Marketing Plan A Market Analysis Mission Statement and Objectives: Starbucks advertises two essential mission statements. First and foremost‚ it strives to “establish [ourselves] as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while [we] grow(s).” (Starbucks) Reflective of its mission‚ Starbucks bases its strategic campaign and communications on six indispensable philosophies; structuring a pleasant work environment in
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1) What are Starbucks’ key success factors? Are they applicable to China? After a trip to Italy‚ Starbucks’ CEO Howard Schultz introduced a new coffeehouse concept in the United States. In Italy‚ Schultz observed that drinking coffee in bars was a way to socialize with people. Bars were a sort of “third place” other than home and the workplace. He wanted to offer the same concept in the U.S.‚ offering not only high-quality coffee but also an “in-store” experience. Therefore‚ Starbucks stores were
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Starbucks is named after the first mate in Herman Melville’s Moby Dick. Our logo is also inspired by the sea – featuring a twin‐tailed siren from Greek mythology. The company was a single store in Seattle’s historic Pike Place Market. From just a narrow storefront‚ Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name‚ inspired by Moby Dick‚ evoked the romance of the high seas and the seafaring tradition of the early coffee traders. Starbucks Opens first store
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