8/19/2013 1 Starbucks Case Study John Baab‚ Charly Costigan‚ Tyler Kleckner‚ Ashley Kreuer‚ Ellen Park‚ Ashley Wooding Outline 8/19/2013 2 Background and History Gerald Baldwin‚ Gordon Bowker‚ and Ziev Siegl – opened a small coffee shop in Seattle’s Pike Place Market in 1971 Howard Schultz – Joined the Starbucks marketing team Traveled to Italy and became interested in the espresso bars and tried to bring it to America Founders sold the company to Shultz
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Company: Starbucks Coffee BACKGROUND Starbucks Corporation is the largest coffee company in the world‚ with over 17‚000 stores located around the globe. Headquarters are located in Seattle‚ Washington‚ United States. Starbucks offer beverages- mainly coffee and tea‚ food- salads‚ snacks‚ sandwiches to customers. The company also markets books‚ music‚ and film. DEMAND OF STARBUCKS Is the demand for Starbucks elastic or inelastic? Starbucks mainly sells coffee‚ and coffee is an inelastic
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sizes and structures. Starbucks Coffee Company (Starbucks) hasdeveloped its business globally since 1980’s‚ now having over 6‚290 shops all over the world(www.starbucks.com). The objective of Starbucks is to become the most recognized andrespected beverage brand in the world. Malaysia will be thecountry studied in this project‚ where an international marketing plan has been developed forStarbucks to enter into the Malaysian market. 2. Business Mission Statement For Starbucks‚ quality is the key
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Starbucks Corporation Starbucks History: Starbucks’ opened its first store in 1971‚ at Pike Place Market in Seattle‚ by three partners Zev Siegel‚ Jerry Baldwin and Gordon Bowker. Starbucks opened with the intent of being a gourmet coffee bean retailer and coffee equipment seller. The Starbucks name and logo came from two influences; a character named Starbuck in the classic book‚ Moby Dick‚ and a mining camp on the base of Mt. Rainier called Starbo. These two influences were combined to create
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clientheartbeat.com/customer-expectations/ Customer expectation a. The hard facts about customer expectations 1. Manage promises 2. Customers want relationships 3. The service process is the key to exceeding expectations b. Understanding customer expectation The benefits of understanding customer expectations Understanding your customers’ needs C.examples of companies exceeding customer expectations Amazon exceeds expectations with delivery Google and youtube Excellent customer service and high
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Starbucks Coffee Company Since 1971‚ Starbucks Coffee Company has committed to ethically sourcing and roasting the highest quality Arabica coffee in the world. Today Starbucks connects with millions of customers every day with exceptional products and more than 17‚000 retail stores in more than 50 countries such as the United States‚ Canada‚ the United Kingdom‚ and China. In 1982‚ Howard Schultz joined the Starbucks as Director of Retail Operations and Marketing‚ and advised that the company should
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Cited: Jan 30‚ 2013 - Case Analysis ... Transcript of Starbucks: Delivering Customer Service. Statement of the Problem This study aims to identify possible solutions ... Dec 6‚ 2012 - Depending on your opinion‚ Starbucks is either the height of capitalism at work‚ or the ... Do your best to address every support case early.
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GLOBALIZATION AND STARBUCKS COFFEE A. ANALYSIS 1. According to the text‚ there are three levels that political risk encompasses. And they are firm specific‚ country specific and global specific risks. Starbucks is considered a thriving global enterprise. Although Starbucks has successfully entered‚ penetrated‚ and saturated many global markets‚ not all attempts have been successful. Starting in 1996‚ Starbucks has hastily moved into 41 countries fruitfully. However‚ Starbucks had to pull out
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Introduction During the past three years Starbucks has experienced yearly revenue growth approaching one billion. We have maintained a clear and concise mission‚ “to establish Starbucks as the most recognized and respected brand in the world” (SEC Annual Report‚ 2005). In addition‚ we have developed an aggressive strategy that leverages core competencies with a working business model and growth plan to accomplish our mission. However‚ in order to continue to maintain our growth indefinitely
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Contents Coffee history in Vietnam 3 Starbucks Corporation 3 Highlands Coffee 4 I. Culture 5 II. Location 6 III. Design 7 IV. Relationships 11 V. Recommendations 16 VI. News 17 References 20 Highlands Coffee vs Starbucks Coffee in service Coffee history in Vietnam Coffee was introduced into Vietnam by French colonists in the late 19th century. Vietnam quickly became a strong exporter of coffee with many plantations
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