services provided by five Indian banks. The relationship dimensions which lead to customer satisfaction have been identified. This study reports on the different satisfaction levels of customers of private and public sector banks with respect to the services provided by their banks. 1.1 HISTORY OF THE BANKING SECTOR Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India which started in 1786‚ and the Bank of Hindustan‚ both of which are
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|4 Quality Management System |Observation/Comments |Results | |4.1 General Requirements | | | |Has your organization established a management system (QMS) |The QMS system applies to all major processes throughout the company | | |giving consideration to:
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Theories of auditing There are several different theories that may explain the demand for audit services. Some of them are well known in research and some of them are more based on perceptions. Figure 1 illustrates four audit theories according to Hayes et al. (2005). The policeman theory claims that the auditor is responsible for searching‚ discovering and preventing fraud. In the early 20thcentury this was certainly the case. However‚ more recently the main focus of auditors has been to provide
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WSEAS TRANSACTIONS on BUSINESS and ECONOMICS Elissaveta Gourova‚ Albena Antonova‚ Yanka Todorova Knowledge audit concepts‚ processes and practice ELISSAVETA GOUROVA Faculty of Mathematics and Informatics Sofia University 125‚ Tzarigradsko shosse Blvd.‚ bl. 2‚ Sofia BULGARIA elis@fmi.uni-sofia.bg http://www.fmi.uni-sofia.bg ALBENA ANTONOVA Centre for Information Society Technologies Sofia University 125‚ Tzarigradsko shosse Blvd. bl. 2 fl. 3 BULGARIA a_antonova@fmi.uni-sofia.bg http://www-it
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Week 5 Assignment 1. In auditing the long-term investments account‚ an auditor is unable to obtain audited financial statements for an investee located in a foreign country. The auditor concludes that sufficient appropriate audit evidence regarding this investment cannot be obtained. a. F. Either a disclaimer of opinion or an “except for” qualified opinion. –If the auditor is unable to obtain financial statements for an investee it is considered a scope limitation in which either a qualified
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Audit Quality and Audit Firm Size: Revisited by Dan A. Simunic The University of British Columbia December‚ 2003 Background: 1. Audit quality is an important element of corporate governance – although it’s unclear whether audit quality and other aspects of corporate governance (e.g. director knowledge and independence) are fundamentally complements or substitutes. 2. Notion that audit quality varies systematically across classes of audit firms (now Big 4 vs. non-Big 4) has been
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MBA (SEMESTER I) Organisational Behaviour & Principles & Practices of Management Course Code: NLCMBA-101 1. Explain the term “Organisational Behavior” State the Elements of Organizational Behavior. What are its Features? 2. Explain the Historical Development of Organizational Behavior. Describe the evolution of Organisational Behavior 3. “The study of organizational Behavior is e study of the Behavior of the people in the Organisation “Discuss. 4. Write Short Notes on: a) Fundamental Concepts of
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PolyTaste 2008: Service Audit Robert Hartman May‚ 2008 1 Agenda • • • • • • • What is a Service Audit? Dimensions of Service Guest Touch Points Event Environment Moments of Truth Observable Standards Audit Results 2 1 What is a Service Audit? • A Formal Study of Actual Service Performance – Based on Observable Standards – Performed by Disinterested Observers – Qualitative • Gathers Impressions • Characterizes Guest Experience – Quantitative • Gathers Data • Reports Operations
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The first record of dream interpretation dates all the way back to the Epic of Gilgamesh and his strange dream. This sparked the idea that dreams could be used to forsee the future which continued through ancient societies‚ such as Greece‚ Egypt and China. Each of these cultures had their own way of interpreting dreams and their meanings. Dream interpretation is popular in both the Wizarding and Muggle communities. Wizards‚ however‚ record and analyze dreams for magical properties. There are 3 levels
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CHAPTER 19: PROFESSIONAL CONDUCT‚ INDEPENDENCE‚ AND QUALITY CONTROL Ethics and Professional Conduct * Ethics- system or code of conduct based on moral duties and obligations that indicate how an individual should interact with others in society. * Professionalism- refers to the conduct‚ aims‚ or qualities that characterize or mark a profession or professional person. * Most important concepts: personal responsibility and integrity * Accounting profession has developed a Code
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