strategies discussed are Kaplan and Norton’s “Balanced Scorecard”‚ and Porter’s “Five Forces”. Kaplan and Norton present a model that help businesses investigate and understand their internal resources‚ and how to align high-level goals to objectives. Porter’s model attempts to help businesses identify and understand the external forces that affect strategic management and long-term sustainability. Keywords: Strategic Management‚ Balanced Scorecard‚ Measurement‚ Strategic Planning
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2001 pp. 147–160 COMMENTARY Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II Robert S. Kaplan and David P. Norton Robert S. Kaplan is a Professor at Harvard University and David P. Norton is founder and president of the Balanced Scorecard Collaborative in Lincoln‚ Massachusetts. In a previous paper (Kaplan and Norton 2001b)‚ we described the role for strategy maps and Balanced Scorecards to develop performance objectives and measures linked
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Overall Strategic Plan Structure KSOM Visionary Goals Strategic Goals Performance Goals Visionary Statements Core Goal‚ Vision‚ Mission‚ Slogan‚ Market. STRATEGY MAP Balanced Scorecard Perspectives & Purpose Descriptions Session Outline … Objectives & Objective Destinations. Strategy Map Objectives‚ Key Performance Indicator‚ Key Result Area‚ Key Responsibility Area‚ Measures and Scores. 1 The Three Key Grid Elements KSOM Grid Name Usage Objectives 1. Allocate and define how each Strategic
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Success of the Balanced Scorecard The change can be described as a success when the BSC is working well‚ this can occur when certain goals and conditions are met. Those conditions will be described in this section. Once a project aligned with goals and strategies of the organization is chosen‚ project members selected‚ and proper communication of goals has been provided to the project team‚ it is possible to develop a balanced scorecard to monitor the project (Devine et al.‚ 2010). According
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financial measures in this role. In recent years‚ however‚ there has been increasing recognition that financial measures alone will not provide managers with sufficient information to manage a business effectively. Non-financial measures The balanced scorecard 323 must also be used in order to gain a deeper understanding of the business and to achieve the objectives of the business‚ including the financial objectives. Financial measures portray various aspects of business achievement (for ex
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The following paper presents a balanced scorecard for the supply chain management in a hospital. Hospitals strive to operate efficiently while providing the best patient care. By managing the supply chain strategically‚ hospitals can save costs‚ provide better patient care‚ better serve the demands of professional staff and also maintain a sound relationship with its suppliers. According to my understanding‚ the main goal of the hospital that I previously worked was not profitability‚ but to provide
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Module: Supply Chain Management Exercise: Balanced Scorecard Session 4: Supply Chain Performance Management Instructor: Perry Davidson Candidate: Meg (Hongman) Liang Date: Oct 7th‚ 2013 1. State your organization’s supply chain strategy‚ e.g.‚ “to provide customerwith high level of service while contributing to corporate profitability.” The company’s supply chain strategy is “to meet customer needs and advance our technology leadership while creating value for our customers
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site and examine the order placement and Pizza Tracker features.Then answer the following questions: 1. What steps does Pizza Tracker display for the user?How does the Pizza Tracker improve the customer experience? 2. Would the pizza Tracker service influence you to order pizza from Domino’s instead of a competing chain?Why or why not? 3. What improvements would you make to the order placement feature ? Answers: The First Question (1)The steps that Pizza Tracker display for the users are:
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Case Questions – Pizza Hut and Domino’s Pizza 1. What obstacles Pizza Hut faces when contemplating its entry to the delivery market? Do these obstacles differ across franchised and corporate outlets? Should Pizza Hut enter the home delivery market? 2. Compare performance measures and the strategies and of Pizza Hut and Domino’s? How does the structure of each chain reflect its strategy? 3. Does Domino’s supply chain support its brand and its overall strategy? Does it provide a competitive
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Analysis of the current Dominos ecommerce and marketing strategy from an external standpoint identified missed opportunities and prospective areas for improvement relating to their ecommerce structure. Specifically it was identified that Dominos had the potential to leverage the established business structures of eBay and utilise them with speed and efficiency to create an innovative solution to fill a gap in the market place. Utilisation of an eBay store would grant Dominos first mover advantage
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