Trimester‚ AY 2010-2011 RESEARCH PAPER ON THE ATTRITION RATE IN FINANCIAL SHARED SERVICES ORGANIZATION Submitted To: Prof. Maria Cequena Submitted By: Rachel Reyes Title: Attrition Rate in Financial Shared Services Organization 1. What are the factors affecting the high attrition rate in shared services organization (SSO)? 2. What are the impacts of the increasing attrition rate in SSO? 3. How should shared services organization address the high attrition rate common in the industry
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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Topic: Social Networking Style: Comparison Social networking sites‚ such as Facebook‚ can be utilized for many different reasons. Most people use them to reach out to past friends‚ stay connected with current friends‚ or meet new people who become friends. Though I use this site to connect to my family and friends‚ it has more become a major source of otherwise hard to find and scattered information for me. Compared to many people on Facebook I have a small number of “friends” on my list
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Guruprasad Avva‚ Course: MSIT Sub: - Assignment of Nationwide Insurance Used BI to Enhance Customer Service 1. Why did Nationwide need an enterprise wide data Warehouse? Nationwide insurance company is one of the largest financial service company‚ with $23 billion in revenue and more than $160 billion in statutory assets. So in this large business nationwide insurance company experienced a various data issues‚ like
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financial and resource profitability to sustain growth. The company’s finance and accounting department needs to have a seamless compatibility among its three different sites to provide consistency in data and eliminate redundancy of records and process. Outsourcing has been identified as a method to deliver the solution. Research has been conducted by a team to identify the pros and cons associated with technology outsourcing projects. Scholarly peer reviewed articles are used for identifying the pros
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FUTURE PLANS AND USE OF PROCEEDS F UTURE PLANS AND PROSPECTS A1A(34)(1) (a)-(c) The Group has been successfully capturing market share in the rechargeable battery industry in the past. Last year was a record-breaking year for the Group in terms of sales and profits. The Directors believed that this momentum has continued this year and the Group will continue to stay at a prominent position in the rechargeable industry both worldwide and in the PRC. The Group is positioned to become a
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In order for delivery to be effective‚ the structure of healthcare organisation must reflect the strategies of that organisation. Lex Donaldson (2000) advocates that organisations should adopt structures that assist in the attainment of goals thus ensuring organisational effectiveness. Organisations that deliver healthcare (both government and non-government) have four essential characteristics that govern their efficiency: mix; the division or provision of activities; internal administrative
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Home Health Services Plan Summary The number of elderly people living alone or with another aged partner has been increasing significantly over the years. At the same time the money they retire with has been less powerful in terms of giving them the upper-middle class living they are used to. The tightening budget will have an impact on their health care needs. As a result many elderly will not be able to buy expensive all-inclusive healthcare benefits. Instead‚ they will be looking at a piecemeal
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Demonstrate understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations
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