International Journal of Business and Social Science Vol. 3 No. 3; February 2012 CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER LOYALTY; A SURVEY IN THE SECTOR OF BANKING Assist. Prof. Dr. Duygu KOÇOĞLU* Sevcan KIRMACI Abstract In the centre of marketing activities today is the customer satisfaction. For the banks to be successful in the intensively competitive environment‚ they are bound to attach importance to customer satisfaction. The purpose of the present study is to reveal the relationship
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Why Collabration Take Place Between Mas and Airasia MALAYSIA AIRLINES SYSTEM AND AIRASIA AIRLINES COLLABORATION TAKES PLACE. TABLE OF CONTENTS QUESTIONS 1:- Analyze the current situation facing MAS and AIRASIA using the internal and external strategic environmental analysis model. Discuss what aspects and why did their collaboration take place? INTRODUCTION Various industries‚ specifically in airline business are attempting to improve their services to draw new passengers and travellers
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CASE STUDY ON International Business COURSE CODE - (IBS 345) Submitted To: Dewan Md. Nur A Yazdani Assistant Professor Faculty of Business Administration Eastern University Banking on Argentina 1. What are the major factors that caused the peso to fall in value against the dollar? What has the government done to reverse the recession? Answer: Argentina was rated as one of the world’s 10 richest countries in the beginning of the twentieth century. But in 1980s inflation plagued
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law also makes ensuring protection of human rights of local people easier. 2. How does international law differ from national law? What are the sources of international law? International law includes legal relations between governments‚ including laws concerning diplomatic relations between nationals and all matters involving the rights and obligations of sovereign nations. Private international law would cover matters involved in a contract between businesses in two different countries
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the audience. It is to make the audience see the funny side to a horror movie. I look at previous dissertations based on my topic and went to the BFI Library to find more information on my chosen topic. 2. Acknowledgements I would like to say Thank you to Dr. Vincent Montgomery for his advice and knowledge into the Spoof Horror films. 3. Introduction This dissertation will aim to discuss and analyse the Horror genre and how it has crossed over into the comedy sector
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products. Manufacturing units in over 17 countries. Well organized objectives for domestic & international projects. R & D in 3 countries Better quality of products and services. Integrated Policy management. Well implemented Product division concept. Answer 2: Company: They have no investment outside of their home country. Do not have branches or subsidiaries out of their country. Will handle business only in the domestic market. Multinational company: have investment in other countries
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Introduction 46 CONCLUSIONS 47 RECOMMENDATIONS 48 FURTHER RESEARCH 48 REFERENCES: 50 ABSTRACT An organization interacts with many individuals and organizations internally and externally. The government also forms part of the environment that a business interacts with. Stakeholders are individuals and organizations that have a special interest in an organization or a project. They influence an organization’s operations in one way or another. OFCOM is a government agency that regulates television
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trade‚ finance and factors of production across the border‚ with the help of faster transportation and effective communications set up. It is globalisation which is compeletly responsible for making this world a global village. With globalisation‚ international bonds develop not just amongst specific groups of countries but across a wide global network in which factors of production or finished goods can move freely. The second era of globalisation that we are now living has come as a outcome of a numerous
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Introduction Malaysia Airlines System (MAS) is a well-known aircraft carrier company that delivers their services to all passengers around the world to ideal destinations. . MAS is the holding company for Malaysia’s national airlines carrier‚ one of the fastest growing airlines in Asia .MAS is founded in 1947 as Malayan Airways‚ but it has change its name as Malaysian Airline System in 1 October 1972 .MAS is the flag carrier which is owned by government of Malaysia. MAS headquarters is situated at Sultan
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Australia Australia is the only country in the world that is also a continent. It is the sixth large country and the smallest continent. Australia lies between the South Pacific Ocean and the Indian Ocean. It is situated about 11 000 km southwest of North America and about 8200 km southeast of mainland Asia. The name of the country comes from Latin word «australis» which mean southern. The country’s official name is Commonwealth of Australia. The Commonwealth of Australia is a federation of
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