Customer Satisfaction Ratings: Towards the Development of A Valid and Reliable Evaluation Instrument for Restaurant Services Windion G. Sarmiento Chapter 1 Introduction to the Study This chapter is divided into five parts: (1) Background and Theoretical Framework of the Study‚ (2) Statement of the Problem and the Hypothesis‚ (3) Significance of the Study‚ (4) Definition of Terms‚ and (5) Delimitation of the Study. Part One‚ Background and Theoretical Framework of the Study‚ presents
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Esther Olayinka Ogbonnikan JOB SATISFACTION AND EFFICIENCY AMONG HOTEL WORKERS Case Study of Giant Star Hotel Lagos‚ Nigeria Thesis CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Programme in Tourism March 2012 CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Date March 2012 Author Esther Olayinka Ogbonnikan Degree programme Degree Programme in Tourism Name of thesis JOB SATISFACTION AND EFFECIENCY AMONG HOTEL WORKERS: Case Study of Giant Star Hotel
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A Research Project Report Titled ―Customer Satisfaction on Public And Private Bank Loan‖ Submitted in partial fulfillment for the Award of degree of Master of Business Administration 2010-2012 Global Institute of Technology Sitapura‚ Jaipur (Raj)-302022 Submitted To: Submitted By: Mrs.Mamta Soni Mahendra Singh Rathore (Ast.professor) (MBA IV SEM) DECLARATION Hereby I declare that the project report titled―Customer Satisfaction On Public And Private Bank Loan‖submitted
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PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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The research register for this journal is available at http://www.mcbup.com /research_registers IJQRM 18‚7 722 Received August 2000 Revised February 2001 The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM
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THE IMPACT AND BENEFITS OF INTERNET ON MARKETING MIX A.ARULKUMAR RESEARCH SCHOLAR IN COMMERCE ST.JOSEPH ’S COLLEGE‚ TRICHY-2 Abstract: Few things have dramatically and immediately impacted our lives and the way many businesses operate more than the development of the Internet. The ways that some marketing activities are performed have changed as businesses have turned to e-commerce. The Internet provides opportunities for an organization to enhance its business in a cost-effective
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receipts and payments of loans. The study is all about different types of loan and advances provided by the bank and its impact on non performing assets. 1.2 INDUSTRY PROFILE: A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. A bank connects customers with
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A PROJECT REPORT ON Brand Preference Of Mobile Phones Among Ghaziabad’s College Students Submitted To: Supervisor Submitted By: Your Name Roll No.- XXXXXXX COLLEGE NAME Ghaziabad‚ U.P. CERTIFICATE This is to certify that YOUR NAME‚ student of COLLEGE NAME has completed her project on the topic of “ Brand Preference of Mobile Phones Among Ghaziabad’s College Students” under the supervision and guidance of SUPERVISOR Faculty member of COLLEGE NAME. To best of my knowledge the report is original
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The marketing strategy of Vietnam’s tea products: current situation and ways for improvement Table of Contents Table of figures 4 Abstract 5 1 Introduction 5 1.1 Research background 5 1.2 Rationale for the topic 6 1.3 Research objectives 7 1.4 Research questions 7 1.5 Research significance 8 1.6 Research limitations 8 1.7 Research structure 8 2 Literature review 9 2.1 Marketing strategy 9 2.1.1 Definition of marketing strategy 9 2.1.2 Factors influencing marketing strategy 10
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Marketing Mix What is the Marketing Mix? Professor E Jerome McCarthy first used the term Marketing Mix in the 1960’s. He suggested that it contained 4 elements‚ which are now commonly referred to as the 4 P’s‚ which are used to describe the position of a product in a marketplace. They are the variables that marketing managers can control in order to best satisfy a customer in a target market. The 4 P’s are: 1. Product The product is the physical product or service that it is offered to the
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