clearly marked with your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description
Premium Customer service Employment Customer
3.1 discuss the factors that can impact on an individual’s quality of life (1000) Quality of life is a personal opinion as what one person feels is an adequate standard of living may be greatly different to another persons. As quality of life doesn’t just refer to the physical but to psychological factors affecting people this again is another reason why quality of life cannot be measured. This is due to the fact that differing emotional states of mind will allow one person to deal with issues more
Premium Personal life Life Psychology
under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the opportunity to interview them at that point. This point was beneficial for me as I could directly observe the manager-customer dynamics and how the service quality varied with each new customer. Shahjalal Islami Bank Limited was established as a public limited company on 1st day of April
Premium Bank
for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction
Free Communication Customer service Customer
Jackson‚ S. E. (2011). Whose customers are they? Journal of Business Strategy‚ 32 (3)‚ 47-49. Whose customers are they? The Authors Stuart E. Jackson‚ Vice President at L.E.K. Consulting LLC‚ Chicago‚ Illinois‚ USA Abstract Purpose – Many product organizations recognize the benefits of outsourcing manufacturing of key components or even entire product lines to China and other low labor cost countries. But while the cost savings are obvious‚ many product companies fail to grasp the parallel
Premium Nike, Inc. Athletic shoe Bill Bowerman
Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remain
Premium Customer service Customer Sales
organisation(s) are you basing your answers to this assessment on? If you are currently working‚ you may wish to base it on the organisation which employs you. Starbucks Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Chain coffee shop with selection of pastry‚ cakes and sandwiches Section 1 – Understand the factors that affect an organisation and the customer service role
Premium Customer service Customer Sales
Discuss the relationship between sexual selection and human reproductive behaviour. (24) Sexual selection can be used to explain certain characteristics or behaviours which increase an individual’s reproductive success. These characteristics may get exaggerated over evolutionary time. In humans‚ these characteristics may include good physical and mental health‚ as well as physical features such as good looks etc. these characteristics are attractive because they show an ability to reproduce and
Premium Reproduction Evolutionary psychology Physical attractiveness
“Discuss the relationship between persuasion and attitude change” (25 marks) Carl Hovland et al. created the Hovland-Yale model which studied the relationship between persuasion and attitude change‚ the research focused on the communicator‚ the content of the message and the receiver of the message as they were considered the key features in effective persuasion. Source factors are influential in terms of persuasion‚ and it was found that credible experts are a powerful source when it comes
Premium Attitude change Elaboration likelihood model Persuasion
Topic: Discuss the relationship between ability and biographical characteristics with behaviour at work. Nowadays‚ organization behaviors are very important part of manage employees. There are many kind of behaviors we need to learn and realized. Such as‚ the individual‚ the group‚ the organization and so on. This discussion I am going to represent is about the relationship between ability and biographical characteristics of individual behaviors. Because individual differences in the from of ability
Premium Employment Minority group