The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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Rooms Division Management Chapter 1 A process is a series of related tasks that yields a product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels)
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REPORT ON CANDIDATES’ WORK IN THE SECONDARY EDUCATION CERTIFICATE EXAMINATION JANUARY 2008 OFFICE ADMINISTRATION Copyright © 2008 Caribbean Examinations Council ® St Michael Barbados All rights reservedGENERAL COMMENTS Paper 01 – Multiple Choice Paper 02 – Short Answer Paper 03/2 – Alternative to the School-Based Assessment (SBA) Candidates’ performance in the January 2008 sitting of Office Administration showed significant improvement. Specific comments onthe candidates’ performance willbe
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English 28 Description Descriptive essay topics are those that explain or outline processes involved in getting something done. As the word‚ descriptive suggests‚ they describe. Descriptive essay topics also touch on how something either happened or came to be. These topics should be laid out in such a way that they give a visual impression of the object being described or the notion in question. They may be used to reflect an action of the way a certain thing works‚ its motion
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I must write a persuasive writing.about these;the background is ten years ago you started working as clerk for the dmd medical supplies.six month ago ‚liz‚the human resourec director‚promoted you to office manager.you manage two employees jackand ruth.your office provides secretarial support for the 4 members of the excutive team.2 years ago liz assigned jack to support ralph and jessica.ruth was assigned to samuel and frank.the work flow was equally balanced.youve noticed that in the last3 month
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Statement: Office Space displays the psychological torment and stress that people endure in their repetitious work routines and how they react to each predicament they encounter. Job security for much of society’s employees has become an increasingly large trepidation for those self-thought to be in an uncontrollable situation. Also‚ the working man’s perspective has the ability to be swayed for better or worse while suppressing years of frustration associated with work. The movie Office Space (1999)
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instruments. I was always amazed at the level of talent these amateurs demonstrated and while most of these amateur musicians could have passed for local farmers and even perhaps Jed Clampett’s kin‚ underneath the bib coveralls and straw hats were doctors‚ lawyers‚ accountants and other highly professional people. One has to go to a bluegrass festival to really understand how friendships and camaraderie could develop
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company’s key business structure and operations‚ history and products‚ and provides summary analysis of its key revenue lines and strategy. Royal Mail Holdings (or the group or Royal Mail) is a postal services group that operates through its mails‚ post office and parcels businesses. The group is wholly owned by the UK government. The group operates in the UK and Europe. It is headquartered in London‚ the UK and employs 176‚000 people. The group recorded revenues of £9‚560 million ($16‚459.1 million) during
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Traditional view of doctors and nurses are trained to look after the sick and suffering patients while managers plan strategically for finance and development is not a healthy model in the modern healthcare industry. Making clinicians as organizational leaders is worth every penny – as evidence from all over the world suggest that health care systems led by doctors are offering a fantastic quality of service and value for money. Classic examples for this doctor leading organisations
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