Organizational Strategy‚ Structure‚ and Process^ RAYMOND E. MILES University of California‚ Berkeley CHARLES C. SNOW The Pennsylvania State University ALAN D. MEYER University of Wisconsin‚ Milwaukee HENRY J. COLEMAN JR. University of California‚ Berkeley Organizational adaptation is a topic that has received only limited and fragmented theoretical treatment. Any attempt to examine organiza-^ tional adaptation is difficult‚ since the process is highly complex and changeable. The proposed theoretical
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retention strategies. Reread your responses to the What Do You Think? questions that you completed throughout this chapter. 1.What are some service attitudes and practices that promote retaining customers? Customer retention refer to a strategy with the purpose of doing whatever it takes to keep a company’s current customers on a long term basis (Gibson‚ 2012). Retaining customers is enabled by excellent customer service that produces many positive benefits for the organization. Retaining customers through
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Introduction Organizational structures developed from the ancient times of hunters and collectors in tribal organizations through highly royal and clerical power structures to industrial structures and today ’s post-industrial structures. The typical hierarchical arrangement for lines of authorities‚ communications‚ rights and duties of an organization. Organizational structure determines how the roles‚ power and responsibilities are assigned‚ controlled‚ and coordinated‚ and how information flows
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TUTORIAL 6 Managing Your Career (Scenario) Michelle has a new job and is learning to perform the tasks assigned to her. Different situations demand different decision-making processes. 1) Michelle finds a company directive that specifically restricts her from taking certain actions. This is a(n) ________. A) rule B) policy C) agenda D) procedure 2) Michelle eventually finds a problem that has no cut-and-dry solution. The problem is unique and is unlikely to occur again. This problem
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Downsizing has become an extremely popular strategy in today ’s business environment. Companies began downsizing in the late 1970 ’s to cut costs and improve the bottom line (Mishra et al.‚ 1998). The term "downsizing" was coined to describe the action of dismissing a large portion of a company ’s workforce in a very short period of time. According to online encyclopedia http://en.wikipedia.org downsizing refers to "layoffs initiated by a company in order to cut labor costs by reducing the size
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ORGANIZATIONAL CULTURE & STRUCTURE Outline Prepared By: Marnela Kathleen V. Pasamba‚ RN MSN I I. Organizational Culture A. Definitions 1. Gareth Morgan: set of beliefs‚ values and norms‚ together with symbols like dramatized events and personalities‚ that represents the unique character of the organization and provides the context for action in it and by it. 2. Edgar Schein: a pattern of shared basic assumptions that the group has learned as it solved its problems that has worked well
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Causes of Organizational Change This is a time of unprecedented change in our society. The changes one experiences are happening at faster and faster rates. As examples‚ the telephone‚ radio‚ TV‚ and microwave weren’t even in use decades ago‚ and today these gadgets are commonplace‚ along with the computer‚ Internet‚ and fax machine. In just a few months‚ the technology that an organization uses on an everyday basis may be outdated and replaced. That means an organization needs to be responsive to
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Chapter 8: Organization Structure and Design Multiple Choice 1. Which management function entails the process of arranging people and resources to work toward a common goal? a) Controlling b) Leading c) Planning d) Organizing Ans: d Bloom’s: Knowledge Level: Easy Learning Objective 1: Understand organizing as a managerial responsibility. Section Reference: Organizing is one of the management functions. 2. An organizational structure consists of all the following
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22 The Icfai Journal of Business Strategy‚ Vol. IV‚ No. 4‚ 2007 © 2007 The Icfai University Press. All Rights Reserved. Organization Structure and Inter-Organizational Dependency: The Environmental Imperative Contingency theory and Systems theory are the two dominant theories that bring out the link between organization structure and the environment. Systems theory has evolved over time and undergone several transitions. This study tries to provide a more meaningful understanding about
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Organizational Change Project Nursing 688‚ Organization of Nursing and Health Care Delivery Systems George Mason University November 17‚ 2011 The hospital where I have dedicated my twelve year nursing career has gone through a massive change. When I started working there in 1999‚ it was a small‚ independent 168 bed community not-for-profit hospital. The expectations of healthcare today were and continue to be a costly venture to a non-corporate facility‚ which is why the hospital was struggling
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