Communication Techniques Poor listening skills can result in distrust from your customer. When a customer contacts you they need to be able to comfortable and confident in knowing that you will assist them in the best way possible. Body language is very important even over the phone. The customer can hear frustration and impatience. This in turn makes the customer very uncomfortable. You have to build a solid rapport with the customer by asking questions‚ showing concern with the issue or problem
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ISTD Diploma in Training and Development Paper: IV Training Methodology I Response Sheet No. 1 Registration NO – 71/23516 Name – Gurdeep Singh Ques 1) How do Adults Learn? How is Andragogy different from Pedagogy? What is the role of appropriate climate setting in desired training outcomes? Andragogy (adult learning) is a theory that holds a set of assumptions about how adults learn. Andragogy is derived from the Greek word meaning ‘adult’.Andragogy emphasizes the value of the process of learning
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information to determine if individuals meet criteria to fill job vacancies. It is only when an employer achieves many years of service that the impact of personnel selection on an organization can be recognized. This methodical process should be composed with extreme care to avoid any violation of laws that pertain to personnel selection. Validity is evident if an apparent relationship is obvious between the procedure and the job position for which individuals are being selected. An important
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Attempting to understand the nature of job satisfaction and its effects on work performance is not easy. For at least 50 years industrial/organizational psychologists have been wrestling with the question of the relationship between job satisfaction and job performance. Researchers have put a considerable amount of effort into attempts to demonstrate that the two are positively related in a particular fashion: a happy worker is a good worker. Although this sounds like a very appealing idea‚ the results
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Institution Training effectiveness Training effectiveness refers to the efficiency of information provisions and understanding. An effective training process covers all the necessary areas and addresses critical areas that need improvement. It facilitates the achievement of the organizational‚ quality and safety objectives. It also enhances proficiency through practice and offering instructions in a professional work (Haight‚ 2013). Any effective training must be based on the expected
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evaluate many different situations and decide the appropriate response. These situations can range from simple to highly complex‚ involving anyone in the business‚ from clients to coworkers. 1b.- In addition to these skills and abilities‚ training may also be required. You will always have varying degrees of these abilities in every employee. For example‚ if you had a nurse who was not familiar with patient confidentiality laws‚ situations could arise that may potentially result in legal
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Reduced Costs Through Job Enlargement: A Case Author(s): Maurice D. Kilbridge Source: The Journal of Business‚ Vol. 33‚ No. 4 (Oct.‚ 1960)‚ pp. 357-362 Published by: The University of Chicago Press Stable URL: http://www.jstor.org/stable/2350917 . Accessed: 21/10/2013 07:50 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at . http://www.jstor.org/page/info/about/policies/terms.jsp . JSTOR is a not-for-profit service that helps scholars
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Maceration Techniques and Methods The interest in maceration‚ in the anthropological perspective‚ began in the 19th century. Over the following century the largest ambitious endeavor was the maceration of thousands of individuals‚ this collection is known as the Hamann-Todd Collection (Dawnie 11). Maceration according to the Merriam-Webster Dictionary is‚ “to cause to become soft or separated into constituent elements by or as if by steeping in fluid”. Maceration is a form of controlled putrefaction
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THE RELATIONSHIP BETWEEN EMPLOYEE MOTIVATION‚ JOB SATISFACTION AND CORPORATE CULTURE by WANDA ROOS submitted in part fulfilment of the requirements for the degree of MASTER OF SCIENCE in the subject PSYCHOLOGY at the UNIVERSITY OF SOUTH AFRICA SUPERVISOR: MS R VAN EEDEN JUNE 2005 Student number: 3381-990-4 I declare that The relationship between employee motivation‚ job satisfaction and corporate culture is my own work and that all the sources that I have used or quoted have been indicated
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Job Analysis Multiple Choice 1. _____ is the procedures through which one determines the duties associated with positions and the characteristics of people to hire for those positions. a. Job description b. Job specification c. Job analysis d. Job context e. None of the above (c; easy; p. 112) 2. The information resulting from job analysis is used for writing _____. a. job descriptions b. work activities c. work aids d. job context e. performance standards (a; easy; p. 112) 3. Which of the following
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