A study on Optimum Utilization Of Operation Theater Aim of study: To maximize use of all resources of operation theater to improve its efficiency. Objectives: To find out gaps in process flow To find out Turn Around Time in OT To count utilization hours of OT To measure cancelation & delayed rate To collect data on unplanned surgeries To calculate opportunity loss Research Methodology: Research Design: Exploratory design & descriptive study Sources of Data: Sample Size: My universe
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PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute
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What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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Production Capacity It is highly imperative that management must formulate a strategic plan for operations before any production is carried out. This is basically important in avoiding possible hindrances and excess in capacity. Under capacity may force the firm to cancel production schedules or excess can be fatal due to a broadened fixed cost. Both really would be a financial burden to the firm. Some procedural strategy can be adopted to minimize ill effects of capacity-related problems
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Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
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A- Relationship Quality Refers to relationship closeness or strength and its one of the key determinant of customer loyalty (T. Hennig-Thurau‚ et.al‚ 2000). Furthermore‚ consumers overall assessment of the strength of their relationship with a particular brands social network (Foulnier‚ 1998). In the on-line context‚ based on the reasoning that human are motivate to form attachment to objects as well as to people (Li et al‚ 2006)‚ assert that consumers develop a relationship with the website of
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three major players‚ Staples‚ Office Depot and Office Max make up nearly $41 Billion of that total and Staples claiming one third of the market share. Thus‚ barriers to entry are high as these few firms dominate market share. Establishing new relationships with both buyers and suppliers to rival the existing competition is next to impossible. In fact‚ with Office Max as the sector’s most recent addition in 2003‚ it is clear that gaining market share is difficult for new entrants as the company’s
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2007 Question 14 – Option A – Egypt: Hatshepsut a) Describe the relationship between Hatshepsut and Thutmose III? There are many contradicting views and interpretations in regards to the relationship Hatshepsut had with Thuthmose III. Hatshepsut had ruled with Thuthmose III for over 10 years‚ it is definitely evident that Hatshepsut was the senior Pharaoh in the co-regency. However‚ the nature of their relationship is not entirely known. Some of the perceptions are that Thutmose
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EKS&H- Denver is a large public company with a high reputation that everyone looks up to and respects. They rely heavily on customer satisfaction‚ forming relationships with clients and working at a fast pace‚ but still providing high-quality work. How I Relate this Information to Resume Organization‚ communication‚ finishing in a timely manner and being able to work in a high stress environment are all large aspects in which EKS&H- Denver are looking
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Zipcar 1. What service attributes does Zipcar offer its customers? What is it asking its customers to give up? • Convenience – customers can make reservations online without having to purchase a car but rent one and pick up in a nearby area/neighborhood. Customers just needed to pay monthly fees and put in a deposit to be able to have access. • Flexibility – customers can make reservations online and for certain time frames (does not have to be for the full day). Customers can also choose the
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