Journal of Business & Economics Research – November 2006 Volume 4‚ Number 11 Building Customer Value And Profitability With Business Ethics Robert C. McMurrian‚ University of Tampa Erika Matulich‚ University of Tampa ABSTRACT Firms assume ethical business practices only add costs to the firm. However‚ business ethics actually add value for customers and result in increased profitability and performance for the firm. INTRODUCTION D ue to constantly changing competitive environments
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because both of guanxi and guanxiwang are essential to business in China. It is an important mechanism to do a long-term business and getting successful business in China. Guanxi refers to the business connections that are so important to companies doing business in China. Then‚ guanxiwang refers to the relationship network that companies cultivate. Therefore‚ by establishing in relationships would help do a better job and mechanism in doing business in China. 2. What does the experience of DMG tell
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BUSINESS ETHICS & CORPORATE GOVERNANCE BUSINESS ETHICS Distinguishing: • Ethics • Ethics in Business • Business Ethics • Governance • Corporate Governance • Good Corporate Governance In brief: • Ethics: code of conduct for personal behaviour. • Ethics in Business: Applying personal ethics into business. • Business Ethics: Ethics of business‚ what is good & bad‚ right or wrong for business. • Governance: Methods and practices
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Business Ethics and Corporate Social Responsibility Case Study: GAP Inc. Business ethics can be described as the ethical dilemmas that arise within a business setting. GAP Inc.‚ similar to most other multinational corporations (MNCs)‚ has faced numerous ethical issues in the past. Since 1995‚ GAP’s image has been continuously tarnished through allegations of exploitive working conditions‚ cheap labour‚ and hostile environments overseas. One ethical issue surrounding GAP Inc. emerged
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coffeehouse chain‚ and is considered one of the world’s best-liked and best-known consumer brands- with 19‚972 stores in 60 countries. Business analysts agree that Starbucks is a widely respected company because of its commitment to social responsibility. Starbucks has earned this reputation through its actions in all phases of its business and live out this commitment through both its mission statement and values. The Starbucks website states that‚ “Our mission: to inspire and nurture the human spirit
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it? SSC owned the technology‚ because the invention related to the SSC’s business and he had used some of SSC’s resources (namely‚ his SSC computer and SSC training sessions) when developing it. 2. What can Pierre do to make his departure from SSC amicable? Should he have left sooner? What ongoing obligations does he have to SSC? Pierre should consider returning all the documents and electronic devices in which he had at hand. Pierre has a non-disclosure provision that prohibits Pierre
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6433ch10.qxd_lb 10/19/06 10:43 AM Page 260 CHAPTER OBJECTIVES ◆ CHAPTER 10 Business Ethics in a Global Economy CHAPTER OUTLINE Ethical Perceptions and International Business Culture as a Factor in Business Adapting Ethical Systems to a Global Framework Global Values The Multinational Corporation Sexual and Racial Discrimination Human Rights Price Discrimination Bribery Harmful Products Pollution and the Natural Environment Telecommunications Issues Intellectual-Property Protection World
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room discussions: • Assess the benefits and disadvantages of relationship marketing strategies. • How relationship marketing strategies for B2B interface may differ from those of B2C? • Collect 3 business examples when CRM pitfalls were avoided and analyse them. Directed learning Please go through the following journal articles and the core textbook to solve the above questions: • Gummesson‚ E. (1994)‚ “Making relationship marketing operational”‚ Internatio • • [m‚ nal Journal of Service
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is Business Ethics? What is Business Ethics? Business ethics is a management discipline born out of the social awareness movement of the 1960s’ that has improved society substantially. Business ethics is also the “study of ethical dilemmas‚ values‚ and decision making in the world of commerce that addresses environmental‚ social‚ and governance concerns” (Academic Info‚ n.d.). A business or organization builds integrity and trust with society by demonstrating sound business ethics in
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Evaluating a Business Code of Ethics Michelle Leonhardt University of Phoenix Ethics in Management PHL/323 Dr. John Rhome Evaluating a Business Code of Ethics Businesses in today’s society share a purpose‚ a vision‚ that relates philosophy and principles of ethics to better meet the needs of the organization and stakeholders‚ including customers‚ employees‚ shareholders‚ suppliers‚ and communities. Without professional ethics‚ businesses and its programs would not have the ability to be
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