Good Customer Service Good customer service consists of good attitudes‚ being aware of customers‚ and knowing your job. First of all‚ one way to characterize good customer service is having a good attitude. For example: When I go into a business‚ someone should greet me in a good manner. Furthermore‚ if I need help‚ the employee should be more than willing to help with a smile on their face. The first step of good customer service is giving the customer immediate attention. Customers want the
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Unified Cross-Channel Customer Experience Prepared by Ari Banerjee Senior Analyst‚ Heavy Reading www.heavyreading.com on behalf of www.oracle.com February 2013 Impact of Fragmented Channel Experiences Businesses exist to serve customers and‚ ultimately‚ everything a business does is geared toward making money from customers in return for goods and services. Any business activity generates events that affect a customer’s experience of receiving and using those goods and services
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1. The online survey is faster and inexpensive‚ regardless of sample size; there are no printing‚ postage‚ labor‚ travel or telephone costs. And the answers are more honest than other channels. 2.(1) do you like shopping online? A. Yes B. No (2) Do you know where you can get a condom? A. Yes B. No (3) Which place is your prefer for purchasing the condoms? A. Supermarket B. Vending machine C. Online D. Sex shop E. other place (4) Do you feel embarrassing or strange feeling
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Dealing with customer complaints why do customers complain? customers complain mainly because of bad customer service The product they received is of bad quality not happy because of the staff Delayed flights not good service untidy accommodation product they received was not as it was descripted. not a noth seats on the plane not getting what they want queues why do organisations need to know about customer complaints? To keep their reputation keep one customer happy expand business
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LESSON-18 CHANNELS OF DISTRIBUTION Dr Subhanjali Chopra STRUCTURE 18.0 Introduction 18.1 Objectives 18.2 Meaning of Channels of Distribution 18.3 Kinds of Distribution Channels 18.4 Choice of Channel of Distribution 18.5 Summary 18.6 Glossary 18.7 Self Assessment Questions 18.8 Further Readings 18.0 INTRODUCTION Distribution of products constitutes an important element of marketing mix of a firm. After development of the product‚ the entrepreneur has to decide channels or routes through
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Case setup (facts offered by interviewer): ❑ Your client is a manufacturer of bicycles ❑ They have been in business for 25 years ❑ They manufacturer and sell three categories of bicycles: ➢ Racing bikes: High end‚ high performance bikes for sophisticated cyclists ➢ Mainstream bikes: Durable‚ but not overly complicated bikes for everyday riders ➢ Children’s bikes: Smaller‚ simpler versions of their mainstream bikes for children ❑ Profits at your client have decreased over the
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This work contains BUS 698 Week 4 Manufacturers and Customers Relations Business - General Business Manufacturer/End-Customer Relations. Analyze the relationship between manufacturers and end-customers. Why may integrating the supply chain as discussed in Chapter 8 of Logistics Management and Strategy create conflicting objectives between the two? Document your sources. Write your findings as a three to four page paper (not including title and reference pages) formatted according to APA style
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Marketing channels Term paper Prepared by: Essam Eldin Khater • Marketing Channels literature review To reach a target market‚ the marketer uses marketing channels. The marketer uses distribution channels to display‚ sell‚ or deliver the physical product or service(s) to the buyer or user. They include distributors‚ wholesalers‚ retailers‚ and agents. The marketer also uses service channels to carry out transactions with potential buyers. Service channels include warehouses‚
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Describe the basic training process. Team building Decision making Communication skills Computer skills Discuss at least two techniques used for assessing training needs. Explain the pros and cons of at least five training techniques. On-the-job training Informal learning Apprenticeship training Vestibule training Audiovisual and traditional distance learning techniques Computer-based training DVD-based training Simulated learning Learning portals iPod-based training Explain what management
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PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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