"Describe At Least Two Different Types Of Career Pathways That May Be Available Within A Customer Service Role" Essays and Research Papers

  • Describe At Least Two Different Types Of Career Pathways That May Be Available Within A Customer Service Role

    you are currently working, you may wish to base it on the organisation which employs you. Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) AFRICAN HUMAN RESOURCE OF FRENCH SPEAKING ASSOCIATION ( AREFA) This is a local community group that aim to Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below...

    Customer, Customer service, Employment 1130  Words | 7  Pages

  • Customer Service Level 2

    you are currently working, you may wish to base it on the organisation which employs you. Blockbuster Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public...

    All rights reserved, Customer, Customer service 1009  Words | 5  Pages

  • Public Sector and Customer Service

    organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning company offering cleaning services. This company...

    Customer, Customer service, Employment 1703  Words | 7  Pages

  • Customer and Ac

    Level 2 Certificate in Principles of Business and Administration Unit 2: Principles of providing administrative services Assessment Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [AC 1.1] Feature How / when used Good. MDA 22/11/12 2. Prepare a brief report advising people on: How to follow organisational procedures...

    Customer, Customer service, Management 668  Words | 5  Pages

  • Customer Services

    on? If you are currently working, you may wish to base it on the organisation which employs you. Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations...

    Customer, Customer service, Employment 1321  Words | 14  Pages

  • Service Quality

    of service quality; also include the dimension of service quality based on 10 dimensions with 97 determinants of quality relating to service which may cause such a gap. They were reliability, responsiveness, competence, access, courtesy, communication, creditability, security, understating or knowing the customer, and tangibles. Generalization of quality dimensions was not possible among all types of services taken together, however important insights were available pertaining to each service type...

    Customer, Customer service, Dimension 1236  Words | 4  Pages

  • career

    Career describes an individuals' journey through learning, work and other aspects of life. There are a number of ways to define a careeCareer is defined by the Oxford English Dictionary as a person's "course or progress through life (or a distinct portion of life)". In this definition career is understood to relate to a range of aspects of an individual's life, learning and work. Career is also frequently understood to relate only to the working aspects of an individuals life e.g. as in career woman...

    Career, Career counseling, Counseling 1535  Words | 5  Pages

  • Main Job Roles and Functions In marks and spencers

    Main Job Roles and Functions in M&S P1: Describe the main job roles and functions in an organisation of your choice In this report I will be talking about the main job roles that are in a business and the functions that are in organisation. I will be talking a sales assistant, floor manager, assistant manager, branch manager and director. This information will be used to describe the main job roles and the functions and the organisational structure that is within M&S. Directors: There are lots...

    Board of directors, Business, Corporate governance 2752  Words | 9  Pages

  • Unit Two: Principles of Providing Administrative Services

    handling of mails is vital within an organisation since it is widely used for transfer of equipment and material in the business. Improper handling of mails could result in loss of business / customers / suppliers and economic losses. This can be due to loss to vital documents, delays in mails, delivered to wrong person, inefficient service being delivered, payment being lost (incoming and outgoing), materials / parts not being delivered on time, dissatisfied customer / supplier which could leave...

    Lean manufacturing, Lean software development, Mail 1620  Words | 7  Pages

  • T-Mobile: Job Role and Organizational Structure

    this assignment I will explain the job roles of T-Mobile. I will also discuss the structure that the organisation is. T-Mobile Sales assistant What We Are Looking For: • Great attitude • Outgoing • Ambitious • Creative • Analytical The role of this job is to provide motivation for the sales team to do well and increase the amount of sales that they make. They have to make sure that the sales team is loyal and polite to customers so that customers come more to shop at their store. Also they...

    Corporate governance, Flat organization, Hierarchy 1973  Words | 7  Pages

  • Describe How Two Businesses Are Organised

    Describe how two businesses are organised (P3) I am going to talk about two organisations and how they operate. The organisations I am going to talk about are McDonalds and Chester Zoo. McDonalds is a fast food restaurant and its purpose is to provide the best and fastest customer service so in this way it will give the organisation a good reputation and help them to make more profit. [pic] This shows how stuff work in McDonalds. If there would be a problem with customers for example, then...

    Customer, Customer service, Human resources 1319  Words | 5  Pages

  • The Role of Itil

    Assessment 1      1.     Within an IT support help desk environment, describe the role of ITIL standards in the provision of quality IT service management. An ITIL Service Desk uses a standard set of best practices for lowering costs and improving the quality of IT service delivery. The aim of a Service Desk is to act as the operational interface between the IT organization and its customers, for achieving an organization’s goals. An ITIL Service Desk isn’t only concerned with taking and responding...

    Computer, Computer programming, Computer software 819  Words | 3  Pages

  • customer service

    working, you may wish to base it on the organisation which employs you. Starbucks Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Chain coffee shop with selection of pastry, cakes and sandwiches Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least...

    Customer, Customer service, Employment 3694  Words | 19  Pages

  • Customer and Hr

    development within an HR organisation, such as to foresee any problems that may arise and to put solutions in place. The HRPM has been designed to assist all HR professionals in any business however large or small. Leading HR is more focussed on the personnel area and is mostly involved with leadership within a business, to give personal advice and offer ideas. Specialist Professional Areas Organisational design: Being able to deliver business objectives, foreseeing any issues that may arise, assessing...

    Consultative selling, Customer, Customer service 1800  Words | 6  Pages

  • Report on Possible Improvements to Customer Service

    Report On Possible Improvements To Customer Service 1. Why it is important to improve what is offered It is important to improve what is offered in a business as it will keep current customers satisfied and maintain existing customers. It is also important to remain competitive in the current climate and not to lose customers to competitors. Through improving what is offered the business will expand and gain new customers through good reputation, and good reputation should reduce the number of...

    Better, Customer, Customer service 1912  Words | 6  Pages

  • Quality: Customer Satisfaction Surveys

     CHAPTER 5: Focusing on Customer (Review Questions) Submitted by: Frances Marie Perez Dan Kenneth Reyes 1. Explain the difference between satisfaction and loyalty. Why is loyalty more important? Customer loyalty is unnerving and unswerving; it cannot easily be changed, even in the face of remarkably changed situations. Customer satisfaction on the other hand is immensely fickle, and can change dramatically, even with the slightest of changes in situations. Loyalty...

    Customer, Customer relationship management, Customer satisfaction 1872  Words | 6  Pages

  • Customer Service

    Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………...

    Customer, Customer service, Good 1562  Words | 5  Pages

  • Customer Service

    understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial, public sector and third sector organisations and how they each meet customer expectations 1.3...

    CHC Helicopter, Customer, Customer service 1394  Words | 6  Pages

  • Customer Behaviour

    characteristics of the individual person. 1. List and describe six personal factors that influence customer behavior. a. Needs, wants, and motivation. A need exists when there is a gap between what customers have and what they would like to have. Wants are the customers’ desire for specific satisfiers of their needs. Motives are customers’ personal desires or drives to satisfy their wants. b. Perception Perception is how the customer sizes up a product or service by the use of the five senses: sight, hearing...

    Customer service, Decision making, Mind 811  Words | 3  Pages

  • Describe at least two benefits if using enterprise systems.

    Describe at least two benefits if using enterprise systems. Enterprise system is an integrated enterprise-wide information system that coordinates key internal processes of the firm. Set of integrated modules for applications such as sales and distribution, financial accounting, investment management, materials management, production planning, plant maintenance, and human resources that allow data to be used by multiple functions and business processes. Enterprise systems...

    Application software, Better, Business process 901  Words | 4  Pages

  • Customer Services

    Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial ...

    Customer, Customer service, Employment 3740  Words | 17  Pages

  • Best Buy and Customer Service

    Does Best Buy provide adequate customer service compared to its major competitors? November 26, 2012 BUS 6610 Troy University Introduction What comes to mind when you hear the name Best Buy? Best Buy is a large retail store that sells many different appliances and electronics. The company has been around for many years. “The company consists of a domestic segment and international segment. The domestic focuses on the U.S. market, where Best Buy Mobile, Geek...

    Best Buy, Companies based in Minnesota, Customer 1832  Words | 6  Pages

  • customer service

    Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety...

    Customer, Customer service, Employment 5351  Words | 19  Pages

  • Career Goal

    Creating a Career Objective Dorothy Domkowski Denise Saunders Objectives 1. To learn the purpose of a career objective. 2. To understand the parts of a career objective. 3. To write a career objective that is not too broad or too narrow. Introduction A job campaign consists of many tasks: writing a resume, finding potential employers, reviewing job openings, creating application letters, networking, interviewing, receiving rejections, negotiating job offers, and making many decisions. The...

    Employment, Goal, Identification 1764  Words | 6  Pages

  • Careers in Lodging

    Assignment 1: Careers in Lodging and Food and Beverage Industries 1 Assignment 1: Careers in Lodging and Food and Beverage Industries Maria Ransom Strayer University Alexandria Campus Professor: Jennifer Gallagher HTM 100 - Principles of Hospitality and Tourism Management February 3, 2012 Assignment 1: Careers in Lodging and Food and Beverage Industries 2 Describe the various types of management careers that can be offered within each industry (lodging and food and beverage). ...

    Hotel, Hotels, Inn 1181  Words | 5  Pages

  • Customer service Chapter 1 and 2

    Chapter 1 Review Questions. 1. Service is the manner in which you and other employees treat your customers and each other as you deliver your company’s deliverables. 2. In the past when many people worked on the farms, small artisan and business owner provide customer service to their neighbors. Many small towns and villages had their own blacksmith, general stores, barbershop, and similar service oriented establishments owned and operated by people living in the town. For people living in more...

    Customer, Customer service, Non-profit organization 1813  Words | 7  Pages

  • Describe the Roles of Different Types of Consumer in the Demand for the Iphone.

    Describe the roles of different types of consumer in the demand for the iPhone. Since the launch of the iPhone in early 2007, the growth of the product has developed year on year, going from simply 270,000 sales in its first launch quarter, to achieving 17,070,000 sales for the most recent quarter ending 2011, demonstrating what a market power Apple’s creation has become in the mobile phone marketplace (Wikipedia, Apple Statistics, 2011). When one attempts to analyse the consumer market, as this...

    App Store, Apple Inc., IPhone 1905  Words | 6  Pages

  • Two Careers

    Two Careers: Accountant and a Financial Analyst By: Heather Shaw   Mr. Ethon Stark 1895 Market Road Harrisonville MO 64701 Greetings Mr. Stark: Thank you for choosing Knights Consulting Company. The purpose for this report is to help you chose the right career direction from the interests you have provided. This report includes information on the two careers you seemed most interested in: Accounting/Auditor and Financial Analyst. Within the report I have provided...

    Accountancy, Accountant, Certified International Investment Analyst 2067  Words | 7  Pages

  • Work Based Assignmement: M4.01: Understanding the Management Role

    Page “Understanding the management role” Work based assignment: By Sian Thompson Word count: 1947 WORK BASED ASSIGNMEMENT:M4.01: UNDERSTANDING THE MANAGEMENT ROLE INTRODUCTION The purpose of this assignment is to show a greater understanding of the role of a middle manager within an organization and the way in which it works. THE ORGANISATION IN RELATION TO ITS PURPOSE AND ITS STAKEHOLDERS Hair @ Hall Garth, is a small hair salon located within a well established country hotel. It...

    Flat organization, Interpersonal communication, Interpersonal skills 1958  Words | 7  Pages

  • The Tourism Industry Within the Service Sector

    in the service sector. This report is going to focus upon the tourism industry within the service sector, looking at, the tourism product, the business operations cycle, the service concept, and then the idea of the service concept will be applied to the tourist attraction Alton towers. Section 1 : The key differences between a tourism product and a manufactured product. The tourism product is defined by many as an intangible product to the customer, a service/ experience the customer can only...

    Concept, Customer service, Good 1959  Words | 5  Pages

  • Customer Service

    Customer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businesses...

    Customer, Customer service, Good 2502  Words | 7  Pages

  • Quality customer service

    PROJECT 1 Reasons for customer service problems include the following: 1. Not listening to or collecting information from customers. It is surely self-evident that listening to the customers is fundamental to providing a high level of customer care. Self-evident it may be, but surprisingly few organisations and individuals possess and use good listening skills. People are all so very different. We come from such a wide variety of backgrounds and cultures.  We all have different ways of thinking and...

    Customer, Customer satisfaction, Customer service 2283  Words | 7  Pages

  • Customer Service

    assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations...

    Customer, Customer service, Employment 2965  Words | 17  Pages

  • Demonstrate understanding of customer service

    Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales, buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price, not like some other...

    Customer, Customer service, Good 2233  Words | 7  Pages

  • Customer Service

    you are currently working, you may wish to base it on the organisation which employs you. Argos Distribution Centre Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Argos are a large retail company who provide products and services to the general public. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below...

    Customer, Customer service, Employment 5467  Words | 25  Pages

  • Thomas Cook Customer Service Policy

    Customer Satisfaction Policy Intent Thomas Cook Group is one of the oldest and most respected travel agencies in Britain. We contribute to creating excellent holidays not only through the flights and accommodation we provide, but also the service given by our staff at every stage, from a customer's initial enquiry through to their journey home. All customer-facing employees are therefore given training in customer service and creating the best-possible holidays for our guests. -For the purpose...

    Customer, Customer service, Health care 1205  Words | 5  Pages

  • Careers in Banking

    BANKING Are you looking for a career field that can: ■ ■ ■ ■ ■ Consider a Career in Provide a wide range of job opportunities and experiences? Build your confidence by helping you develop new skills? Encourage on-the-job training and reward achievements in higher education? Challenge you to solve problems and help others manage their finances? Offer opportunities for leadership and community service? ? ? Do you want a career in a field that offers its employees competitive salaries...

    Bank, Banking, Central bank 1752  Words | 7  Pages

  • External Mail Services

    Handle Mail 1.1- Explain the purpose of security procedures for handling mail or packages. Mail may have confidential information it may contain personal/sensitive information about employees/customers. Therefore we need to maintain security and make sure that post is given to the correct person it is addressed to. Also we need to make sure that we don’t open private and confidential mail. 1.2- Give examples of security procedures for handling mail in organisations. - Do not open...

    Courier, Mail, Postage meter 536  Words | 3  Pages

  • Customer Service

    Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer, it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors, and making them feel welcome, excited and valued.” (http://www.rmg.co.uk) Who are...

    Consultative selling, Customer, Customer service 1631  Words | 5  Pages

  • BTEC level 3 public services p1

    to show your understanding of the different styles of leadership used in the Uniformed Public Services. Task 1 Grading Criteria P1 Describe leadership styles and their use in the uniformed public services M1 Compare two different leadership styles used in the uniformed public services D1 Evaluate the effectiveness of two different leadership styles in the uniformed public services Task 1a (Unit 2 Team Leadership in the Public Services: P1) Describe leadership styles and their use in...

    Authoritarianism, Autocracy, Decision making 716  Words | 3  Pages

  • Level 2 Customer Service Assessment

    Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Tesco | This is a supermarket which...

    Customer, Customer service, Employment 4723  Words | 16  Pages

  • Customer Data

    CUSTOMER DATA In the term of customer data, technology now day give a big role to evaluate the concepts by the overall to moving ownership of the customer when they are away from the individual departments and different it at the enterprise level. In the customer relationship management concept, individual that in the each department has responsible for the customer. The success factor for Customer Relationship Management (CRM) is by deploying technology that provides various levels of data access...

    Customer experience management, Customer relationship management, Customer service 772  Words | 3  Pages

  • Customer Service Standards 2 2

    HARWARD INTERNATIONAL COLLEGE BSBCUS402B – address customer needs Assessment 2 Student Name: GURDEEP SINGH Student ID: HIC-140705 Submitted to: SHAMIR TABLE OF CONTENT custmore service standards 3 Introduction 3 Defining custmore service standards 3 Policies and procedures of custmore service standards 4 Planning and implementation 6 Monitoring custmore service standards 7 Conclusion 8 Customer service standards Introduction We are used to such phrases...

    Customer, Customer service, Definition 1503  Words | 8  Pages

  • Customer service knowledge

    basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Arthur Andersen, Advertising agency HBM Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising agency HBM was a medium size advertising agency. Section...

    Customer, Customer service, Employment 2895  Words | 14  Pages

  • Customer Service

    McDonalds believe that good customer service is the responsibility of everybody in the company. Every employee has a part to play in providing with a service with best practise found anywhere in the trade. Products McDonalds provide high quality products, such as burgers, fries, drinks, muffins, etc, which are safe and reliable that it does what it is supposed to do, but not only does the quality of the products matter, the good value for money affects the business. E.g. buy one extra value...

    Communication, Customer, Customer service 1104  Words | 4  Pages

  • Career Counselling 1

     Career Counselling Career counselling is now a days an emerging field in counselling, which gives relevant information regarding different career. Career Guidance helps the students to select the career according to their choice and interest. Career counselling is now being increasingly stressed as an integral part of education.Inorder to secure the right job, the right career choice is formost in the minds of every job seeker with /with out professional qualifications. The demands of the modern...

    Career, Career counseling, Counseling 1870  Words | 5  Pages

  • p2 describe the different stakeholders who influence the purpose of two contrasting businesses

     P2- Describe the different stakeholders who influence the purpose of two contrasting businesses. A stakeholder is anyone with an interest in a business. Stakeholders are individuals, groups or organisations that are affected by the activity of the business. There are two different types of stakeholders; internal and external. Internal stakeholders are groups within the business e.g owner/workers and employees. External stakeholders are local and national communities and governments, these are...

    Charitable organization, Community, Corporation 1031  Words | 4  Pages

  • Customer Service Representative Morale

    A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees' motivation. The working environment also affects both management and other employees' motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized...

    Customer, Customer service, Decision making 1820  Words | 5  Pages

  • Summary Article of the Impact of Information Technology on Customer and Supplier Relationships in the Financial Services

    important role to support the relationships between customers and suppliers in financial industry. Different industry faces different competitive and different business practice. Besides, we can use information technology to determine the opportunities and threats to the relationships between customers and suppliers. In this research, it focus on the financial service industry that is motivated by three factors which are the paucity of research in customer and supplier relationships in service industries...

    Bank, Customer service, Financial services 1421  Words | 5  Pages

  • Career Development Plan Part I Job Analysis Hrm 531

    Career Development Plan Part I – Job Analysis and Selection HRM/531 – Human Capital Management Week Two Assignment Interclean has just merged with EnviroTech and as a result has taken on a new strategic direction. The company will no longer sell only cleaning products, but provide full service cleaning solutions for organization in the health care industry. As mid-level sales manager, I will be facing the challenge creating a job analysis in selecting five to seven new hires...

    Analysis, Consultative selling, Customer service 1281  Words | 5  Pages

  • Different Types of Shopping Trips

    retailers in the world. In 2002, they served 286 million customers through 154 stores resulting in $12 billion in revenue. Although IKEA has several stores placed around the world, they are not always thought of as the most popular furnishing store in America. All the stores are self-service and are based on a do-it-yourself shopping experience. There are few contacts with customer service representatives within the stores, except for when the customer enters the transaction phase of their buying experience...

    Customer, Customer relationship management, Customer service 2139  Words | 6  Pages

  • Career diagram

    HCS/531 DR.David Harrell April 17, 2013 University of Phoenix Within the Healthcare continuum, there are different types of careers. We can have providers, researchers, administrators, and other. Among the providers nursing is a field that can be listed. Midwifery is a part of nursing. In the following lines, we will describe the midwifery career; identify the workforce roles within two services and finally explore the impact of the midwifery on the Healthcare organization. ...

    Childbirth, Health care, Healthcare 1016  Words | 7  Pages

  • Employment and Assessment Criteria

    employees and employers within own area of work Assessment Criteria 1. List the aspects of employment covered by law 2. List the main features of current employment legislation 3. Outline why legislation relating to employment exists 4. Identify sources and types of information and advice available in relation to employment responsibilities and rights 201.2 Understand agreed ways of working that protect own relationship with employer Assessment Criteria 1. Describe the terms and conditions...

    Career Pathways, Employment, Recruitment 324  Words | 2  Pages

  • Service Delivery

    NORTHCENTRAL UNIVERSITY ASSIGNMENT COVER SHEET Learner: | | MKT5000-8 | Elisa Fredericks | | | Service Marketing | #5 Service Delivery | | | <Add Learner comments here> ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Faculty Use Only ------------------------------------------------- <Faculty comments here> ------------------------------------------------- ...

    Business, Customer, Customer service 1665  Words | 6  Pages

  • Understanding Customer Services

    Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial ...

    Customer, Customer service, Employment 4379  Words | 20  Pages

  • The Different Forms of Flexibility

    The term flexible working means Flexible working' is a phrase that describes any working pattern adapted to suit workers needs. Flexibility is the The ability of an organisation to adapt the size, composition, responsiveness and cost of the people inputs required to achieve organisational objectives (Pilbeam and Corbridge, 2010). There are different forms of flexibility which are numerical flexibility, functional flexibility, financial flexibility, locational flexibility and temporal flexibility...

    Better, BT Group, Employment 1875  Words | 5  Pages

  • Understanding the Different Types of Business Activity and Ownership Unit 1: The Business Environment

    Understanding the Different Types of Business Activity and Ownership Unit 1: The Business Environment In this assignment I will cover two business organisations, Wal-Mart and the Royal Society for the Prevention of Cruelty to Animals, discussing their similarities and differences in terms of their purposes, ownership and their stakeholders and how they affect them both as businesses. Walmart: Walmart is an American family-owned multinational retail corporation, with over two million employees...

    Animal welfare, Charitable organization, Finance 1346  Words | 5  Pages

  • CUSTOMER SERVICE PLAN SAMPLE

     [Insert Department Name] [Insert Department Logo] Customer Service Plan [Insert Date] This template includes directions and examples. Please remove all text in italics and replace with content for your Department’s customer service plan. Please note that the total length of your plan should be approximately ten pages. Executive Summary The Executive Summary should be 1-1.5 pages. In this section, provide an overview of the purpose of the document, that...

    Better, Customer, Customer service 1252  Words | 6  Pages

  • Diffrent types of communication

    In this task I am going to describe other types of communication in Marks and Spencer. I am going to tell what the business do and what size are they, who are their customers and what product they sell. Also I will explain what types of communication they use to communicate with their customers, employees or colleagues. Finally I am going to explain what the purposes of each types of the communication are and why they are useful in the organization. Communication is an interaction between people...

    Communication, Linguistics, Management 1408  Words | 4  Pages

  • Is Service Marketing Different Form Product

    DEBATE—Is Service Marketing Different From Product Marketing? MARKETING DEBATE—Is Service Marketing Different From Product Marketing? Marketing is the process of communicating the value of a product or service to customers. In addition, marketing might sometimes be interpreted as the ability of selling products and services. As the term "Marketing" may replace "Advertising" it is the overall strategy and function of promoting a product or service to the customer. Many services marketers strongly...

    Marketing, Marketing research, Marketing strategy 1431  Words | 5  Pages

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