Quality philosophies Evolution of TQM philosophies The Deming Philosophy Definition of quality‚ ³A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market.´ Improve quality Decrease cost because of less rework‚ fewer mistakes. Productivity improves Long-term competitive strength Stay in business Capture the market with better quality and reduced cost. 2 The Deming philosophy 1. ³A System of Profound Knowledge´ Appreciation for
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Quality is defined as essentially relational: "Quality is the ongoing process of building and maintaining relationships by assessing‚ anticipating and satisfying the needs expressed or implied. Nobody has to say about how quality is important for your company‚ you can see the results of it‚ or lack of it‚ every time you have a satisfied customer‚ or when competition increases market share. Unfortunately‚ although the concept is in vogue these days as any type of business or service carried out some
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white slave owners would send their most defiant and unruly slaves to Edward Coveys plantation. Douglass describes his own experience on Covey’s plantation. Slaves were sent there to learn a lesson‚ and to be “broken”. Covey would make them take care of the horses he had. The slave had to keep the horse healthy‚ clean and happy at all times. If the slave did not do the work to Coveys liking‚ the slave would get whipped. Covey also committed adultery. He tries to “break” the slaves in a sense that they
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of religion. Douglass shows how when the “fatal poison” (Douglass 19) of slavery‚ which is caused by “irresponsible power” (Douglass 19)‚ is put into the hands of religious people‚ they change for the worse. One example Douglass uses is Mr. Covey. Mr. Covey
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evolution in the world are: 1. Edwards Deming 2. Joseph M. Juran 3. Philip Crosby. Edwards Deming’s 14 Points Edwards Deming is a statistician who went to Japan to help with the census after World War II. Deming also taught statistical process control to leaders of prominent Japanese businesses. His message was this: By improving quality‚ companies will decrease expenses as well as increase productivity and market share. Below is the main contribution of Edward Deming: 1. 14 points for quality management
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study for tests. They do not want to learn or at least listen to things that “will not benefit them” for whatever career they wish to pursue at that moment. According to them‚ that knowledge will not be used by them during their whole lives. Sean Covey is the vice president of Innovations and Products at FranklinCovey‚ which is an organization that devotes to helping individuals and other organizations achieve greatness; he also is a popular speaker to youth and adult groups. He has written some
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In a Narrative of the Life of Frederick Douglass‚ religion was a common theme discussed. Christianity shaped Douglass personal views about being a Christian and living in a predominately Christian place. Though Douglass disagreed with the way Christianity was used to validate slavery and the torturous treatment of slaves‚ he found himself religious himself. Throughout this biography slavery is justified with numerous Bible verses and church going people. Christianity was used as a vindication of
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TQM. Dr. W. Edwards Deming and Philip B. Crosby Dr. W. Edwards Deming W Edwards Deming was an American statistician who was credited with the rise of Japan as a manufacturing nation‚ and with the invention of Total Quality Management (TQM). In 1960 he was awarded a medal by the Japanese Emperor for his services to that country’s industry. Deming returned to the US and spent some years in obscurity before the publication of his book "Out of the crisis" in 1982. In this book‚ Deming set out 14 points
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First Things First In his book First Things First‚ Stephen Covey describes setting priorities as the most important aspect of successful (personal) improvement. No matter how efficient you do your work‚ if you´re doing the wrong thing‚ nothing will really improve. Covey compares the difference between efficiency and setting priorities with a compass and the clock: how fast you go is not as important as where you´re going. In the first part of the book‚ SHORTCOMINGS OF TIME MANAGEMENT are discussed
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over another human being‚ she used it to her advantage and went from being the nice lady that taught Douglass how to read to the lady that would punish him if she caught him reading. Another example of the dehumanization of the slave owners is Mr. Covey. He was a very religious man and was also nicknamed the
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